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“Cleveland Clinic trip”

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DoubleTree by Hilton The Tudor Arms Hotel
Ranked #10 of 38 Hotels in Cleveland
Certificate of Excellence
Albion, United States
1 review
“Cleveland Clinic trip”
4 of 5 bubbles Reviewed 16 January 2014

I have always loved staying at a Double Tree Inn the Hilton in Cleveland was located strategically for us, and their shuttle bus was of great benefit. No driving or trying to find a place to park. Delivery and pick up right at the door.

  • Stayed January 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nidia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, 24 January 2014
Thank you for your observations and comments about your recent stay. We really appreciate guest feedback. We couldn't be more grateful for your comments regarding our staff. We work hard to exceed guest expectation and it is our pleasure to make your experience the most memorable. Thanks for your kind review!
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1,239 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
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  • French first
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English first
Cleveland, United States
1 review
5 of 5 bubbles Reviewed 16 January 2014

I loved the hotel and think it's wonderful that it has been preserved. I'd stay again. It's beautiful! I do think it would be very nice if a bit of breakfast could be included in the price as that would be a real time saver. Also, I thought the bathrooms were amazing but wish another shelf could be on the wall for small things.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, 24 January 2014
We are truly thankful for your wonderful review and are happy you had a superb experience. We look forward to welcoming you back.
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Akron, United States
1 review
5 of 5 bubbles Reviewed 13 January 2014

My husband and I had to stay at the Cleveland Clinic because my daughter had to have surgery. This hotel was friendly, professional and made our stay as comfortable as possible. Every morning we were greeted with a good morning and a smile. Also was asked many times if there was anything they could do for us. This doesn't always happen at every hotel. We travel a lot and know that all hotels are not created equal. Then hotel had great Architecture and was very nice in the rooms. We will stay here again if we ever have to to come back to the Cleveland Clinic (I hope that is not the case however). Thank you Doubletree!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, 24 January 2014
Thank you so much for your review. I am delighted to learn we exceeded your expectations and thank you for your kind comments about our staff and service. We appreciate your feedback and we look forward to welcoming you back
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Blacksburg, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 8 January 2014

We have stayed at the Tudor Arms Hotel twice. We have stayed in many different hotels but, hands down, the staff at the Tudor Arms is the friendliest. The hotel is also quite charming. It was built in 1931 and many of the original fixtures are still in place in the common areas. Look up at the ceiling in the restaurant! The rooms are small but comfortable and modern, very cozy. Wifi is free. Excellent location, charming hotel, lovely staff.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank mbr2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, 24 January 2014
It's great to hear that you were treated so well during your stay with us! We take great pride in the level of service that our hotel is known for! I will be sure to share your review with our team and we hope to see you again soon!
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Wilmington, Ohio
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 7 January 2014

We spent a weekend in Cleveland just before Christmas, and decided on the Tudor Arms Hotel. When we first arrived, we could not find the parking lot (we opted out of valet parking because we were planning on coming and going frequently), so we had to ask. We could not find it because it is not clearly labeled, and the non valet lot consists of about 10 parking spots that are roped off from the rest of the parking lot that is used for valet. It's so tight, it's nearly impossible to maneuver when there are more than a few cars parked there. They certainly give the impression that valet is your only option. Our king size suite was pretty nice, we liked the "vintage" look, but the bathrooom was painfully small. There was no bathtub, only a very tight shower without a door or curtain, which causes water to splash everywhere out of the shower. The bathrooom doors are a joke. They are sliding doors that come off the track every time you close it. I almost got stuck in the bathroom! They also do not lock well (but I guess that doesn't really matter if you get stuck in there every time you close the door anyway). The windows are in desperate need of replacing, as they were very drafty. We requested to be near other family that had a junior queen room, so we were put in a small private hallway that had an additional door we could close in order to leave our room doors open so we could go between both rooms easily. That was a plus. The junior queen room had a larger & nicer bathroom than our king suite, which I thought was odd. On Saturday night, there must have been a wedding reception or party at the hotel, because we heard loud music and bass until PAST MIDNIGHT, on the 8th floor! It was so loud, we could literally sing along with the music. We originally thought it was a car outside until we heard it for at least two hours. If we heard it that clearly on the 8th floor, I feel sorry for everyone on the floors below us, as it must have been louder for them. Very annoying when you have to leave early the next morning. Overall this hotel is charming, but I do not believe we will go out of our way to stay again.

  • Stayed December 2013, travelled with family
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Helpful?
1 Thank stephanieh31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, 24 January 2014
Thank you for taking the time to write a review of our hotel. We sincerely apologize for the inconvenience you experienced with the condition of our suite. This is not typical at our hotel, and the issue you mentioned have been discussed with our team. We always strive to provide a 5 star experience, and your satisfaction is important to us. We deeply value your business, and we want to restore your confidence in our hotel. While there are many hotels in Cleveland, we sincerely hope you will consider staying with us in the future.
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Birmingham, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 7 January 2014

It took over 2 hours and some prodding to get another room.After my complaint at 5:30 a.m. I was told that by the front desk that it was the middle of the night. I informed the front desk that it may be his middle of the night but it was MY morning, and my wife and I needed a shower before going to the Cleveland Clinic!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Edward R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, 24 January 2014
I sincerely apologize if you experienced some maintenance issues regarding the water pressure and temperature in your shower. I thank you for bringing these issues to my attention so that I can personally follow-up with our maintenance crew. We strive on providing our guests with an exceptional stay and we will do everything we need to do to ensure that this issue be resolved. I am always looking for reviews to provide insight into our guests experience and I will keep your review in mind.

Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the area.
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Cuyahoga Falls, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 January 2014

If you want to be treated like royalty, stay at this Doubletree. Four couples stayed her New Year's Eve. We took advantage of the shuttle to take us to dinner and Cleveland Pops New Year's Eve show at Severence Hall. Staff extremely helpful in getting us there. Breakfast servers and front desk clerks were extremely warm and helpful. We loved this hotel - and we stay at a lot of Doubletrees!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank lkowens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, 24 January 2014
Thank you so much for the wonderful feedback, we greatly appreciate it. I’m happy that you enjoyed your stay and our staff was able to make your experience with us perfect. We look forward to seeing you on any future visits to the area. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton The Tudor Arms Hotel

Property: DoubleTree by Hilton The Tudor Arms Hotel
Address: 10660 Carnegie Ave, Cleveland, OH 44106-3019
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Cleveland
#3 Family Hotel in Cleveland
#7 Business Hotel in Cleveland
#10 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton The Tudor Arms Hotel 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more   less 
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Also Known As:
DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio

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