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Hilton Garden Inn Cleveland Airport
Ranked #5 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed 9 May 2014

Our hotel stay was great and the location is perfect from the ride to airport. The hotel was very neat and clean it had a great restaurant with good food. The shuttle to the airport was prompt and very helpful. Everyone was very friendly at the hotel.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Keeva H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this reviewResponded 13 May 2014

Thank you for taking the time to review your stay. It is great to share your feedback with the staff. We do hope to see you again in the future!
Rebecca Kerrigan
General Manager

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724 - 730 of 992 reviews

Reviewed 9 May 2014

When I was riding the elevator after checking in I was commenting to another guest about the picture of breakfast on the wall of the elevator and he said " I would not recommend eating here the food is not very good" While going in and out of the hotel that day and the next morning at breakfast that there were very few people using the restaurant area so he must have been correct. The TV programming does not have any premium channels and no Pay Per View, which is odd for a hotel in a major metro area. The mattress is not comfortable and the pillows are like rocks. This is probably the most expensive Garden Inn that I stay in and it is not worth the price. On my next trip to Cleveland I'm going back to the Airport Sheraton which has a good restaurant, bar, and exercise facilities. The beds and pillows are extremely comfortable and they have an executive level courtesy lounge as well as costing less than the Hilton.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Jonharb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this reviewResponded 13 May 2014

We appreciate your feedback regarding your stay at our property. We are disappointed to hear that we did not meet your expectations. I would be happy to treat you to breakfast on your next visit should you give us another opportunity. Feel free to contact me directly, 216-898-1898, so that I can make the arrangements. We do offer HBO and HBO2 in our channel line-up and would welcome your suggestions for what you might want to see in our premium channels availability. We are always listening! Thank you for staying with us.
Rebecca Kerrigan
General Manager

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Reviewed 5 May 2014

We prefer Hilton Garden Inns of all the Hilton brands, and this one (at Cleveland Airport) didn't disappoint. Despite being near the airport we didn't hear a lot of airport noise, and the place was beautifully maintained. We enjoyed the fitness facilities and the bar and lobby area. But the biggest surprise was the quality of the food at the restaurant and the helpfulness of the wait staff. We went back 3X for dinner—and also for breakfast!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank bwilliamsBoston_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this reviewResponded 13 May 2014

Great to hear that you enjoyed the hotel amenities and our restaurant. Our Garden Bar & Grille staff take pride in our guests enjoying each and every meal and always enjoy hearing compliments commending their hard work! We hope to see you again!
Rebecca Kerrigan
General Manager

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Reviewed 3 May 2014 via mobile

We chose this hotel on the fly & are happy we did.
From the moment we arrived, through breakfast (package deal) and ending with checkout, the staff treated us wonderfully and with pleasant & jovial personalities.

Our room was clean & comfortable with all of the right amenities.

We recommend this hotel.

Stayed: May 2014
Thank Brennon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this reviewResponded 13 May 2014

Thank you Brennan O for taking the time to review your stay! We are delighted that you enjoyed the breakfast package as well as your entire experience with us. We would love to have you back any time!
Rebecca Kerrigan
General Manager

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Reviewed 24 April 2014 via mobile

Felix excellent! Salmon was top notch, but brocolli was the best ever. Orzo was good. But salmon and brocolli excellent. Kudos to chef! Food vastly improved over prior stays. Overall, very good staff and dinner good enough to prompt me to review.;-)

Stayed: April 2014, travelled with friends
Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014

Staying in a hotel over a holiday can be a little sterile. I stayed at the Cleveland Airport Hilton Garden Inn at both Christmas (2013) and Easter (2014) this year while in town to visit family--and I felt like I was at home! The staff couldn't have been more warm and welcoming. From housekeeping, to food service to front desk--everyone at this hotel goes out of their way to make everyone as comfortable as possible. the maintenance man stayed after his shift to jump the dead battery on my rental car--on a holiday! Unique combination of commitment, hard working people, and quality service--all at an airport Hilton Garden Inn!

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this reviewResponded 13 May 2014

It is always a delight to see you Patrick B! Thanks for choosing our hotel when you visit Cleveland and taking the time to share your sentiments with the Trip Advisor community. We look forward to seeing you again soon!
Rebecca Kerrigan
General Manager

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Reviewed 24 April 2014

This is a great place to stay. Close to the airport and minutes from downtown and shopping malls, The room was very clean and fresh and the beds are very comfortable and adjustable. The pool and surrounding area also very clean and warm. The choices of made to order breakfast foods was very good. Overall a great hotel and I would definitely stay again

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Greg E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this reviewResponded 13 May 2014

Thank you Greg E for taking the time to review your recent stay at our hotel. It is great to hear that you found our property well appointed for your needs. We look forward to seeing you again soon!
Rebecca Kerrigan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Ct, Cleveland, OH 44135-6007
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Cleveland
#3 Romantic Hotel in Cleveland
#5 Business Hotel in Cleveland
Price Range: £74 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Number of rooms: 168
Official Description (provided by the hotel):
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio

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