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Hilton Garden Inn Cleveland Downtown
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Reviews (1,609)
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All reviewsprogressive fieldfront deskindians gameball parkbaseball stadiumbreakfast buffetparking feeshuttle servicedirectly across the streetrock and roll hallpool and hot tubfree shuttlesporting eventswithin walking distancejacobs fieldroom was clean and comfortablenice stay
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1,372 - 1,377 of 1,609 reviews
Reviewed 7 July 2012

This is our 2nd stay at this hotel. It is an ideal location if you are going to an Indian's game. The hotel is located just a short walk across the street from Progressive Field. The hotel has very clean and comfortable rooms. If you are lucky enough to have a room on the stadium side, the view of the city is great. If you pay extra for breakfast when you make your reservation, be sure to tell them that when you check in. We had a little confusion with the staff about that, but they were very helpful and it worked out fine. Be sure they give you your breakfast tickets at check-in. The breakfast buffet is very good with a lot of selections. It is quite a busy place so you may have to wait to be seated. Just a few minor negatives: the HVAC unit in the room is quite loud, but it didn't keep us awake. Be careful on the elevators because people that just left the pool may be using the elevator, so the floor may be very wet and a possible slip hazard.

Room Tip: Ask for a room on an upper floor facing Carnegie Avenue
  • Stayed: July 2012, travelled as a couple
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1  Thank Skats20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2012

Earlier this week, we stayed at the Hilton Garden Inn in downtown Cleveland. The location was perfect considering we were only there 2 nights and that we planned to attend at least one baseball game. The baseball stadium is merely one block away from the hotel!

The hotel offers a free shuttle that will take you (and pick you up from) a number of places including the local casinos, the Museum of Rock n Roll and to various downtown locations. Unfortunately, the shuttle will not take you over the bridge to the West Side Market.

Next door to the hotel there is a gas station with a mini mart in case you need water or snacks. Additionally, across the street there are a few restaurants, including a sushi restaurant, a Subway fast food location and down the block there are a few more places to eat.

This hotel is by no means fancy, but it is a clean place to stay with a very friendly staff and definitely convenient if you're going to an Indians game.

  • Stayed: July 2012, travelled as a couple
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3  Thank Lissy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2012

This is a great hotel for anyone in town for an Indians game. It could not be any closer, the rooms are nice and well-appointed and the staff was friendly and helpful. The only thing an older traveler could wish for was more light in the room. In particular, near the much appreciated microwave, refrigerator and coffee pot.

Room Tip: The corner rooms facing the ballpark give a great view.
  • Stayed: July 2012, travelled solo
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2  Thank Farmerville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 July 2012

Thank you for taking the time to write a review on how your stay with us was. And yes, we are the closest hotel to the Cleveland Indians Progressive field. Literally, across the street! Glad you were able to use the microwave, coffee maker and refrigerator that was in your room. These amenities are in all our 240 rooms. I also passed on your lighting suggestion to our General Manager. Thank you for choosing to stay with us. Take care.

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Reviewed 29 June 2012

I go to Cleveland 3-5 nights a year, and every time, I stay at the Hilton Garden Inn Downtown. The location accommodates my purpose for making the trip. Adjacent from The Jake (Progressive Field), it's also an easy 5 minute walk to Quicken Loans Arena. The Cab ride (nice town car set up by front desk) to The Warehouse District was 7 Dollars. Good night scene there. Dee Dee who works at the Hilton is phenomenal at her job and Made sure we had a great stay. I've stayed in King bed rooms as well as the suites and both are perfect. I can't stress enough how great the staff is. The bar downstairs offers a great scene, not too expensive but still Cleveland prices! Dee Dee is awesome! Lissie and Christopher are great as well. I will stay at the Hilton Garden Inn Downtown everytime Im in Cleveland. It's clean, good location, SOLID staff, Best parking set-up in the Gateway district for Hotels, great service, comfortable beds, nice tv's, plenty of towels.... I can only hope Dee Dee is there when I'm checking in next time! Shes professional but still has a great personality and knows what she is doing. She is hilarious too.
Steve

  • Stayed: June 2012
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2  Thank Stevem4352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

Thank you for choosing to stay with us each time you are in town. We also appreciate the kind words towards our team members. Please know your comments have been shared to not only those you specifically mentioned but to the entire team. Take care and thank you for the review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2012

I've stayed at this particular Garden Inn 4 times this year for meetings at Case Western Reserve University. There is a Doubletree (Tudor Arms) right on Case's campus but it doesn't compare; I'd rather drive a few extra miles to stay at this hotel then stay at the Tudor Arms again.

My most recent stay this week was much like my past visits. Predictable - which I like. The staff was friendly/helpful and the room is exactly what I'm looking for as a business traveler.

Positives:
- Convenient to downtown restaurants, Interstate, and Progressive Field
- Friendly staff; welcoming lobby/dining/sitting area
- Rooms are up to date, despite carpet showing some signs of age; comfortable beds
- Refrigerator/microwave in room

Negatives:
- One of the elevator's acted up 3 times (would close/open repeatedly; had to get off and wait for another). Assume maintenance will be addressing this so it shouldn't be a long-term issue.
- Carpet showing its age (some stains and generally faded)
- Some road noise on side closest to highway; recommend getting city view if you are a light sleeper

Room Tip: There is some road noise on side closest to highway; recommend getting city view if you are a light sleeper
  • Stayed: June 2012, travelled on business
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Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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