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Hilton Garden Inn Cleveland Downtown
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Reviews (1,618)
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All reviewsprogressive fieldfront deskindians gameball parkbaseball stadiumbreakfast buffetparking feeshuttle servicedirectly across the streetrock and roll hallpool and hot tubfree shuttlesporting eventswithin walking distancejacobs fieldroom was clean and comfortablenice stay
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Reviewed 9 July 2014

Great location: near highways, across the street from the baseball stadium.
Super friendly staff. How friendly and personable? One morning, on my way to breakfast, an employee stopped me in a hall to fix the collar on my shirt!
Every employee at this hotel is always smiling, friendly, and helpful.
Two options for the breakfast buffet: About $11 for full buffet which includes all sorts of hot items and made to order omelettes. For about $6, you can get a continental breakfast, which includes bagels, fruits, muffins, yogurts, cereals, milk, juice, bread for toasting, etc.
My room was very clean and quiet.
About two blocks - easily walkable - to several restaurants.
Fast wi-fi in rooms.
Only (minor) complaint: no night-light in bathroom to make it easy to not crash into furniture in the middle of the night.
I definately hope to stay at this hotel again, next time I'm in Cleveland.

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank tvphotog1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded 10 July 2014

Thank you so much for the excellent review and for the nice comments in regard to our team. Hope to have you back soon.

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Reviewed 8 July 2014

Loved everything except the sheets and towels smell. Like baby laundry. The staff is great, friendly. The restaurant was good but left the cheese off my Ceaser Salad (?). Good location and value. I would stay here again, but please get new linen and wash it with Downy or something!!!!!!!

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Hilton Garden Inn
Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded 10 July 2014

Thank you for the great review and for also letting us know about the linens and salad issues. Please know it will be shared with our housekeeping and kitchen teams.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Overall very happy with hotel & stay and would recommend.

Pros: service (front desk, breakfast, engineer with help in bathroom); location (freeway access, close to most of downtown action) and room (clean basic HGI quality). Exercise room was small, but adequate (as long as no more than 3 people show up).

Cons: pool smaller than picture portrays (no laps in this baby!), area in transition (was going to opt for street parking - since not a game night, but figured better safe than sorry). Bed- I think this was a memory foam mattress? Really sank too much, especially when trying sit-up and read in-bed.

More location comments - across the street is Petersons nut store, good to take something back & Aladdin restaurant -was at an event they catered and food was very good & a "treatment center" which, was kind of interesting to see the range of folks that stopped in (our window faced that way) - this is a difficult part of our society, and I am learning more and more that most drugs are equal opportunity destroyers....

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank wiscomilker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded 10 July 2014

We know you have many choices to pick from when you stay in Cleveland and we appreciate you choosing us. Thank you for the review.

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Reviewed 3 July 2014

There on vacation. Tim at front desk very helpful. Rooms nice. Breakfast is $11 buffet with excellent food and service. Eggs, omelettes, pancakes, french toast all made to order, plus buffet setup for meats, potatoes, pastries, etc. Shuttle driver was super! I had considered several places and selected Hilton Garden based on price and indoor pool. Not knowing Cleveland, it turned out location was much better than Intercontinental or Doubletree would have been. Within walking distance of Playhouse Square, shuttle distance of Rock & Roll Hall, "Ohio City", downtown and much else. I would stay there again.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank tlhjar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded 7 July 2014

We always enjoy reading that our guest will return next time in town. Thank you for taking the time to type up a review on your stay with us. Have a great summer!

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Reviewed 30 June 2014 via mobile

The customer service at check-in was wonderful. Latoya explained all the amenities of the hotel and was extremely personable!!! She took her time and made sure I had the room I wanted! Thank you Latoya!!!!

Stayed: June 2014, travelled on business
Thank Shani P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded 2 July 2014

A shout out to our one and only La Tonya! One of our superstars. Thank you this has been shared with her.

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