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“Great Location”

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Hilton Garden Inn Cleveland Downtown
Ranked #13 of 38 Hotels in Cleveland
Certificate of Excellence
Fredonia, New York
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Location”
4 of 5 bubbles Reviewed 24 August 2014

If you like to walk to explore cities, or attend sporting events, this is a great place to stay. The hotel room was adequate size, and the beds were adjustable with lots of good pillows. Our room was clean. The staff were pleasant. I would recommend the breakfast buffet. It had many offerings and some things were made to order.

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank ragerpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, 25 August 2014
Glad you had a nice stay with us and thank you for taking the time to type up a review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,394 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
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English first
Liverpool, New York
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 August 2014 via mobile

We stayed at this hotel the past 3 nights. My mother was having her pace maker replaced at the cleveland clinic. The hotel provided free shuttles to and from the clinic which was very convenient. The staff is very friendly and professional. The breakfast was great...but to our suprize we got dinner as well and it was fantastic. I really can say no complaints about this hotel, except the beds were a little uncomfortable. But everything else the hotel offered made up for that and it was well worth it.

Stayed August 2014, travelled with family
Helpful?
Thank klmkorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, 25 August 2014
We certainly appreciate the 5 STAR review and we hope your mother is doing well. Thank you for choosing to stay with us and take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lethbridge, Canada
Level Contributor
129 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 21 August 2014

Location is great if going to Indians game, it is right beside progressive field. However I had problems with getting my room cleaned, only one day did a housekeeper actually clean my room during my stay! Everything else is about average in this hotel, therefore stay here for the location, but if you don't need to go to Indians or Cavillers games then stay somewhere else

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, 22 August 2014
Thank you for letting us know about your housekeeping situation. I have personally gone over this with our housekeeping manager. Firm believer that if I do not know, I cannot fix - so thank you again for mentioning this so we can improve where needed. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Erie, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 August 2014

This is a perfect location for attending Indians games at Progressive field. Directly across the street. Off street parking. Worth the cost of parking compared to lots on game day. Pool and hot tub were enjoyable. Staff is friendly and helpful.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Patricia Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, 22 August 2014
We are the closest to the ball park and there are 19 more home games to go so please come back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

Great for close to Baseball stadium and the Q area for other events. Walking distance or take hotel van for other things in Downtown Cleveland. Well maintained. Elevator efficient, hot water started quickly.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank SaxyBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, 22 August 2014
Thank you for taking the time to type up a review on your stay with us. Glad to read it was enjoyable and thank you for pointing out our complimentary shuttle.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 19 August 2014 via mobile

The Hilton is a known line for great service , comfortable clean rooms, above average amenities, and a great deal, the Garden Inn did not disappoint. We stayed for a week during GG9. Opening ceremony festivities were at Progressive Field & The Q center, both a short walk. The shuttle service was nice for trips in the downtown area. There is a nice pool, hot tub, business & fitness center. The lounge and reception ares were clean and staffed with friendly staff glad to see us.

Stayed August 2014, travelled with friends
Helpful?
1 Thank Schrodinger503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, 22 August 2014
Glad you had an enjoyable stay with us and thank you for the review. It was a great week with everyone in Cleveland from around the country and world.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 18 August 2014

We stayed here last week and were underwhelmed. We thought we were staying at a Hilton, but it appears that Hilton Gardens are old hotels that Hilton has bought out and put their name on it. We were in a room with two double beds, which were uncomfortable, with an adjoining room--we could hear everything the family was doing in the room next door. Paying over $200 a night, we expected better. The front desk staff were very nice and moved us to a King room with a more comfortable bed and no adjoining room. That room was much quieter until the maids started their rounds in the morning. The other surprise was that we had to pay for parking, which was $16/night extra. For that money, we could have stayed at the Glidden House in a cuter part of town with free parking. Lesson learned. The main draw seemed to be that it was across the street from the baseball park, so I'm guessing most people were staying there for that reason.

Room Tip: Ask for a king without an adjoining room at the end of the hall.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank JensenDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, 21 August 2014
Though you were not completely satisfied with your stay with us we sincerely appreciate you taking the time to type up a review. Also thank you for mentioning that our team corrected issues when possible and for pointing out that we do in fact charge for parking nightly. Please know we do offer the least expensive hotel parking in downtown Cleveland. Take care and thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Cleveland Downtown

Property: Hilton Garden Inn Cleveland Downtown
Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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