I stayed at this hotel for 5 nights, and was an outpatient at the Cleveland Clinic.
Location: If you are able, you can easily walk to the main Clinic building 1 block away. There are really no convenience stores nearby. We brought our own bottled water, snacks, etc. Note that this hotel is not connected via a walkway/skyway.
Transportation: There are frequent Clinic shuttles, and the Health Line (public bus - very clean). The hotel courtesy van is hit/miss - seemed like it was often "tied up". However, they were short on drivers that week.
Room: We stayed in a King Suite. It was like a little apartment, with a huge bathroom. Very nice. Bed was large & comfy. 2 large TV's, microwave, and small fridge. The fridge takes a long time to get cold so don't plan on storing highly perishable items. Free basic wifi - don't expect to stream videos.
I have hyper sensitive skin & had no problems from the sheets. Towels were a little scratchy, and HVAC vent is directed right at the bed, so you need to master that. In room movies, though expensive, are nice if you need to stay in & rest. The doors do slam, so door closers wouldn't be a bad idea, but that didn't ruin my stay.
Food: The hotel restaurant, C2, offers many healthful and vegetarian/vegan options. Everything tasted fresh. We tried the veggie wrap, portabello burger, salad, fries, salmon, flatbread pizza, and crabcakes. All were very good. The servers & bartender in the lounge were all super friendly. Service is a little slow sometimes - even if you are the only person in the restaurant. But everything was cooked to order, so that's probably part of it. Don't go here if you are in a big hurry. ( Not sure why people wouldn't eat here instead of in the Clinic.....food options are not that great at CC).
Room Service: Food was hot, fresh, and there was a pretty flower on the table each time. My only complaint: We wanted to order a salmon sandwich for dinner (we had seen it on the lunch menu). We were told we could not. They need to be more flexible with that. Salmon is on the dinner menu, so........ just make the wrap for us & call it a day :)
Fitness Center: Everything is brand new, very nice. I sure wouldn't mind if that were our basement!
Parking: You will pay $16 per day for parking, whether you ever need to use your vehicle or not. Also, you are not allowed to walk to your car to get something out. This is an "oh well"......
Staff - Varies: Some employees of note due to their friendliness, helpfulness, and/or professionalism: Ashley (Front Desk), Octavia (Front Desk), Kirstal (Concierge), Barbara (housekeeping), Marisol & Velice (?) - at C2, Jeff (C2 Lounge), Pete & Richard & AJ (drivers). There were others as well, but I can't remember them all. I'd have to say most of the staff was great.
There were a few staff members who either NEVER cracked a smile (even when ya handed 'em a good tip), or made some errors with information.
NOTE: Be wary of shuttle schedules & other things provided by the front desk. Double check!! We were given an outdated shuttle schedule & ended up stranded for a while. I finally called the hotel after waiting about 30 mins & was told we would have to wait an hour to be picked up by the Courtesy Van. I explained that it was the hotel's fault that we were stranded & miraculously the courtesy van became available. I never liked having to call for the hotel courtesy van. I always felt like I was bothering the Bellhop. The hotel manager did call to follow up on this issue, and comped our movies & a day of parking at my request (although I did have to have the bill corrected at checkout to reflect this).
Regarding that issue, I got the sense that they thought we should have just walked the 1+ mile back to the hotel in the 85 degree heat.
I think some of the staff needs to remember that a lot of the guests are Clevelend Clinic patients, and we may not be able to walk that far. Some of us may look "good" but have cardiac or neurological issues (hello - that's why we travel to the Clinic!) Remember - not all sick people have bandages on their head, or are in a wheelchair.
Other random, helpful info:
You can safely walk all the way to University Circle, even Little Italy - during daylight hours. Just walk up/down Euclid Ave. Or you can take the Health Line bus to these places.
The Courtesy Van will NOT take you to the Rock & Roll Hall of Fame. It's a $15 cab ride. The hotel has "cabs" at the ready & they are actually Town Cars, which is VERY nice :)
The oudoor patio is lovely. We sat out there more than once at night.
If you have some time, check out nearby University Circle. The Botanical Garden was especially nice.
I do have to return to the Cleveland Clinic soon, and will likely stay here again.
- Official Description (provided by the hotel):
- InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more less
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- Also Known As:
- Intercontinental Hotel Cleveland
- Intercontinental Cleveland
- InterContinental Suites Hotel Cleveland Ohio