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“very nice, clean and comfortable !”

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Courtyard Cleveland University Circle
Ranked #23 of 38 Hotels in Cleveland
Certificate of Excellence
South Lake Tahoe, California
1 review
“very nice, clean and comfortable !”
Reviewed 13 January 2014

I enjoyed my 11 day stay and will most definitely stay there again. Sarah Cord, and Jacob went out of their way to ensure that my requests were given their utmost attention. They were without a doubt concerned with the guests comfort and safety,they personally were interested in the guests' requests and followed up. The hospitality, friendliness, and professionalism of the staff was a pleasant surprise. Amy and Jeffery were courteous, and drove me safely with efficiency and made sure I reached my destination with door to door service ! Overall, my experience was exceptional. THANK YOU for your kindness, I missed my family but the staff made it all OK ! :)

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank susan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, 25 January 2014
susan g,
Thank you for sharing feedback from your experience with us at Courtyard Cleveland University Circle. Nothing brings us greater satisfaction than recognition from our guests on the excellent service delivered during your stay. Our dedicated team of associates strive daily to exceed guest expectations. I look forward to sharing your compliments with our team, and I will make sure Sarah Cord, Jacob, Amy, and Jeffrey all receive special commendations on their outstanding service. Thank you again for writing. We hope to extend our hospitality to you again in the future.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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210 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Libertyville, Illinois
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 December 2013 via mobile

First of the room amenities were awesome. High-end, clean and spacious.

Secondly the Front Desk Staff was extremely helpful...especially Jacob. He helped me out of jam by printing a few needed documents for an appointment I had. No questions asked he simply asked "How may I be of service". First Class all the way

Stayed December 2013, travelled on business
Helpful?
Thank Patrick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, 25 December 2013
Patrick K,
Thank you for sharing your review and complimentary feedback from your stay with us at Courtyard Cleveland University Circle. It's fantastic to hear that our clean accommodations and excellent service made for an enjoyable stay. Our team makes sincere hospitality their priority. I will be certain to pass along your compliments and recognize Jacob with a special commendation for his outstanding service. Please plan to visit us again the next time you travel to Cleveland. Thank you once again for your great review.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester New York
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 November 2013

This hotel was very clean, modern and close to great restaurants. They provide a shuttle to the restaurants which was very nice too. I would definitely recommend this hotel. We will stay here again if/when we return to Cleveland.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimmyJ62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, 2 December 2013
JimmyJ62,
Thank you for your review and recommendations of Courtyard Cleveland University Circle. We're glad you enjoyed your stay and found our clean accommodations, convenient location, and complimentary shuttle service well suited for your travels. We look forward to welcoming you back in the future. Thank you again for writing.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
1 review
Reviewed 6 November 2013

I suggested to the manaqer of this hotel that it raise prices above other popular hotels. They all have ...well check the POOR and the other options showing the bad comments people have....negative comments including one thing I will not tolerate...bugs. I suggest they raise their prices and put the extra money into an account to exterminate regularly and well...keep staff that keeps rooms clean (raises in pay) and for upgrades to carpeting (others I've read even have what looks like poop? stains?) This hotel has the opportunity to be the best Cleveland has to offer. They will 'fall in line' with some of the other hotels...or take the opportunity now while it's new to make this the one hotel you can go to without fear of finding bugs, hair in the bathroom and bedding.... I hope they do. I along with most people who stay in Cleveland are either going to the clinic or a show...are there only a very short time. And wouldn't mind paying more to not have some of these problems. My greatest fear is bedbugs...you have to throw away everything you own!!! That costs far more than paying more for the hotel room in the first place. I'd rather pay more and know the room is clean and bugfree than to have to lose all of my belongings!!! Think about it...please! This was a clean hotel. Honestly...isn't that the bottom line? So what if a desk person doesn't return your call....you call back...maybe they forgot. You can't expect perfection....but you can expect what this hotel has. A microwave (downstairs and in some suites I understand), a fridge in the room...clean carpeting, drapes that work, water/heat/ac that works...now is the time for this hotel to decide if they will join and be the norm....or be the best. I NEED a hotel I can COUNT on....one that I can trust. This is it...at this time. Time will tell if they continue or not. People..please comment...would you rather trust a hotel and pay more...or take a chance and find yourself here rating this hotel as 'poor'? Not to mention the aggrivation and possible bug issues. Check the other reviews of hotels...I don't WANT to experience what some of them have. I'm TERRIFIED of bugs. Is it too much to ask for a clean room with clean bedding and towels? I don't think so. I'd rather pay a bit MORE and be sure every room is perfect. I don't care about swimming. Most people coming here are wanting to go to CCF or see the sites. Oh...the ONLY thing I can suggest...my husband ate at the restaurant downstairs. It could be better.....it wasn't horrible but he said it wasn't what he expected. But...starbucks is close and other restaurants are on the next block.
Keep up the good work at this hotel!!!

Room Tip: Check around bedding and mattresses where seams are. In the middle of the night lift covers and pill...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lynne a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, 19 November 2013
lynne a,
It's great to hear from you. Thank you for taking the time to share feedback from your experience at Courtyard Cleveland University Circle. We strive daily to exceed the expectations of our guests and we hope to do so by providing a clean and comfortable stay with genuine and hospitable service. We're glad you found our hotel and convenient location well suited for your travels. Please continue to make Courtyard Cleveland University Circle your number one choice hotel in the area. We hope to see you again soon. Thank you once again for writing.

Sincerely
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
56 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 November 2013

We chose this hotel because it is perfectly located within walking distance of Severance Hall of the Cleveland Orchestra where we attended an evening performance. We felt safe walking in this area at night. The only drawback was that one of us (two women) had to sleep on an uncomfortable sofa bed as there were no other doubles available. I also find valet parking a pain as it means you cannot easily get to your car if you’ve left something behind. No breakfast was included and there was a charge for internet.

Room Tip: Don't take a room with a sofa bed if you intend to sleep on it.
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  • Stayed October 2013, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank junawally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, 19 November 2013
junawally,
We appreciate you selecting Courtyard Cleveland University Circle while attending a Cleveland Orchestra performance, and we thank you for writing a review from your stay. We're glad our great location was perfect for your travel needs, and we apologize for the areas we fell short of exceeding your expectations. Your feedback is important to us as guest satisfaction is our highest priority. We thank you again for writing a review, and we hope you'll return for another visit soon.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 30 October 2013

Hotel is brand new and as one might expect it is in pristine shape. Rooms are eco friendly and the temperature control in the room works very well. had breakfast one morning, juice, yogurt, oatmeal all very good. if you have a car the parking options are not great. nothing free that is close by, valet parking is $18 per day which is rather high i think. The views out the windows can vary wideky fron a nice view of Case Western Reserve University to a view of patients in hospital rooms. You should ask what the view out your window is if you care. mitchells ice cream is a stones throw from the hotel. plenty of places for lunch also very close by

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MrRichard2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, 6 November 2013
MrRichard2010,
Thank you very much for writing a review! I am pleased you enjoyed your stay with us. We take a lot of care into our hotel and I am glad you found it enjoyable. We look forward to see you again when you are in the area!

Thanks again,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Wayne, Indiana
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 September 2013

Great hotel. We arrived late one evening and was pleasantly greeted by everyone including the valet parking attendant and the front desk clerk. The room was clean, comfortable and nicely decorated, the beds were so very comfortable, the hotel was quiet, and the shower in the room was really nice. Plenty of pillows and towels in the room when we arrived. Great location, but unable to do much exploring due to a quick trip for a doctor visit at Cleveland Clinic. Loved how close of a drive it was to the clinic. Great location near a university and walking distance to restaurants and Starbucks. Can't wait to go back and explore the area and enjoy all the amenities of the hotel.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Love4Life2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, 5 October 2013
Love4Life2,
We appreciate your review and complimentary feedback on your stay with us at Courtyard Cleveland University Circle. It’s great to hear you enjoyed a comfortable stay and found our friendly service and great location to meet your expectations. We look forward to your next visit, and we hope you’ll have more time to explore all that our hotel and surrounding area has to offer. Thank you once again for writing.

Sincerely,
Scott Starek, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Cleveland University Circle

Property: Courtyard Cleveland University Circle
Address: 2021 Cornell Rd, Cleveland, OH 44106-3808
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Cleveland
#14 Family Hotel in Cleveland
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Cleveland University Circle 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Courtyard by Marriott Cleveland University Circle hotel is close to many area businesses, art museums, shopping, dining and is close to popular attractions such as the Cleveland Orchestra, Rock and Roll Hall of Fame and Little Italy. Our Cleveland hotel is also within walking distance to University Hospital and Case Western Reserve University. Cleveland Clinic is also a short distance away (1mi). Rest in comfort with our custom bedding and stay productive with free wireless high speed internet and local phone calls. In the morning, fuel up with a satisfying breakfast in our Courtyard Bistro and come back for dinner and cocktails at an affordable price. Rejuvenate in the heated Indoor Pool and on site Fitness Center. ... more   less 
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Also Known As:
Courtyard Cleveland University Circle Ohio

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