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“Wonderful!”

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Courtyard Cleveland University Circle
Ranked #22 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed 24 June 2014

I stayed here for two days using my Marriott points. I was able to use my Platinum Elite membership for a 3 pm check out which was great for museum visiting and lunch at the nearby Uptown complex. I had an appointment yesterday and the hotel shuttle actually took me over there. I was very grateful for that. :-)
Starbucks is right outside the front door but the hotel coffee shop is also very nice.

The staff is very friendly and the hotel immaculate. My room was also immaculate and the corridors very quiet. I've stayed here a few times and it's still wonderful! I recommend it highly.

  • Stayed: June 2014, travelled solo
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1  Thank Likesheet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this reviewResponded 25 June 2014

We appreciate your kind feedback; it means so much from a Marriott Platinum Elite guest. It’s nice to hear you enjoyed our convenient location, shuttle, Starbucks and friendly staff. Your kind words let us know the efforts across all departments are being noticed. A return visit is the best compliment.
Best,
Scott Starek, GM

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Reviews (226)
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161 - 167 of 226 reviews

Reviewed 23 June 2014

I just checked into the hotel on 6/23 at 2:40PM and plan to stay for 3 nights. The lobby looks really nice and got my keys to the room within 10 minutes. Once I opened the door, I realized that one bed was made and the other bed was a mess. I headed downstairs to the lobby to change my room and was given a higher floor because I requested it, but was not offered an apology. The guy at the front desk only asked what state the room was in and said something about the housekeeper. He handed me the keys and said okay. I thought the service at Marriott would be different and that's why I joined the membership rewards. I'm might have to think twice before staying at another Marriott. I'll update the rest of my stay and hopefully it'll be better than today.

  • Stayed: June 2014, travelled with family
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Thank Julia Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this reviewResponded 26 June 2014

Dear Julia,

I apologize that the cleanliness of your room was not up to our usual standards. I will be sure to discuss this review with our housekeeping staff to heighten our awareness of such issues. My regrets that you were not met with an immediate apology by our front desk. We value you as our guest, and hope that you will give us another opportunity. Thank you for sharing. It is through feedback like yours that we are able to impact future guest experiences.

Best,
Scott Starek, GM

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Reviewed 22 June 2014

This Courtyard opened a little over a year ago and definitely still has that "new car" smell and vibe. The entire hotel is very clean and has been treated well with care, and it also feels more upscale than your ordinary, run-of-the-mill Courtyard. We stayed in a standard King room, and everything felt and appeared brand-new.

The location in University Circle, an up-and-coming area of Cleveland, was fantastic, with Little Italy, the Botanical Gardens and several museums and restaurants within walking distance. We never felt unsafe in the neighborhood and really enjoyed being able to explore the area. We also saved a ton by not staying in an overpriced hotel in downtown Cleveland.

Valet parking is $20 per night at the hotel, but it is well worth it. They offer a text message pickup service, which was very convenient. You just text your valet number to the provided phone number and 10 minutes later your car is ready.

Room Tip: South-facing rooms on higher floors offer a complete buffer from any city noise below.
  • Stayed: June 2014, travelled with family
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Thank Ryan0114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this reviewResponded 24 June 2014

It is wonderful to hear that your stay was enjoyable. We are delighted to hear not only of the comfort you experienced at our hotel, but also that you were able to take advantage of the offerings in our area. Our location is a key attribute to providing our guests with endless opportunities of discovery throughout their stay.
Best,
Scott Starek, GM

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Reviewed 22 June 2014

Booked the courtyard and was not disappointed. It is a clean and modern hotel conveniently located, pretty much what one would expect from a courtyard.
The restaurant is more like a fast food place, the choices of food and beverages are average. Gym is a plus, swimming pool is small

  • Stayed: June 2014, travelled on business
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Thank Tilbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this reviewResponded 24 June 2014

Thank you for your lovely review. I'm glad to hear you enjoyed your stay with us! I appreciate your comments regarding our breakfast; it is feedback like this which allows us to improve future guest experiences. We hope to see you again soon.
Best,
Scott Starek, GM

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Reviewed 21 June 2014

A great hotel at a convenient location. Room was immaculate, staff was professional. Breakfast at the Bistro was quick and convenient. An option for self-parking would be nice, but the parking staff provided quick and efficient service.

  • Stayed: June 2014, travelled on business
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Thank WBRONH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this reviewResponded 23 June 2014

Thank you for sharing feedback on your experience at Courtyard Cleveland University Circle, OH. We’re pleased to hear our clean hotel, professional staff, and convenient location made for an enjoyable stay. Please plan to visit us again the next time you travel to the area.
Kind Regards,
Scott Starek, GM

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Reviewed 19 June 2014 via mobile

Would really give it 4+. Great location within walking distance to Little Italy, museums, hospitals, CWRU and more, friendly staff and very nice rooms. The hotel is in great condition with all amenities. Be aware that you have to valet for $20 a day but there is a free shuttle for destinations within 2 miles. Bonus points for refrigerator in room since we stopped by Western market and for the nice shower. Will be our hotel of choice in Cleveland.

Stayed: June 2014, travelled as a couple
Thank Camatisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this reviewResponded 20 June 2014

Thank you for sharing feedback on your experience at Courtyard Cleveland University Circle. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again the next time you travel to the area.

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Reviewed 11 June 2014

Stayed again in this hotel. The facility is pleasant, room and bathroom very comfortable. Had one problem this time: I extended my stay for another day but despite repeated calls to the front desk and reassurance that my room will be cleaned this did not take place until 4 pm after I spoke again with the assistant manager. I had to leave my room at 4 pm for half an hour to wait for the cleaning. Obviously there is poor communication between the front desk and the house cleaning service that needs improvement.

  • Stayed: May 2014, travelled with family
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Thank DCtraveller41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this reviewResponded 17 June 2014

Thank you for sharing a review about your recent stay with us. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The little details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve communication. We appreciate and hope to see you again soon.

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Additional Information about Courtyard Cleveland University Circle

Address: 2021 Cornell Rd, Cleveland, OH 44106-3808
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Cleveland
#14 Family Hotel in Cleveland
Price Range: £127 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Cleveland University Circle 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Courtyard by Marriott Cleveland University Circle hotel is close to many area businesses, art museums, shopping, dining and is close to popular attractions such as the Cleveland Orchestra, Rock and Roll Hall of Fame and Little Italy. Our Cleveland hotel is also within walking distance to University Hospital and Case Western Reserve University. Cleveland Clinic is also a short distance away (1mi). Rest in comfort with our custom bedding and stay productive with free wireless high speed internet and local phone calls. In the morning, fuel up with a satisfying breakfast in our Courtyard Bistro and come back for dinner and cocktails at an affordable price. Rejuvenate in the heated Indoor Pool and on site Fitness Center. ... more   less 
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Also Known As:
Courtyard Cleveland University Circle Ohio

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