When we requested a quote for an extended stay for our large group, the cost & the details J Palen gave us sounded reasonable. After further discussion, we decided to proceed. When we made the reservation, however, the cost was $75 more, due to a cleaning fee they failed to mention. When we pointed out this fee wasn't in the quote we were originally given, our reservation was summarily *cancelled* by J Palen, rather than addressing it with us further. They said they "pride themselves on customer satisfaction", and since we were already dissatisfied, they couldn't continue. It's easy to achieve satisfaction when you fire potential customers rather than have a civilized discussion with them! I would hate to see how J Palen treats you once they have your money. Buyer beware!
- Official Description (provided by the hotel):
- Charm, Sophistication and Location!Northeast Ohio's only luxury Urban Inn within a mile of all downtown activities, Rock-n-Roll Hall of Fame,Horseshoe Casino, Aquarium Playhouse Square Theaters, All sport venues and 10 minutes from Cleveland Clinic, Walk to 28 of Cleveland's most interesting restaurants, breweries and the West Side Market! ... more less
- Also Known As:
- J. Palen House Bed & Breakfast Cleveland, Ohio