Checked in on a Thursday afternoon, the same day as the Browns and Bills were playing right next door. Had to wait on my room till 5:15 pm, but the front desk offered to cover my parking free $20 and also offered access to the concerige level on the 20th floor. While it wasn't perfect, the service and demeanor and well being wasn't overlooked. The staff was likely being held between a rock and hard place between the Bills being in the hotel, a large meeting and them holding rooms till late in the afternoon, since the game wasn't until 8.
The hotel was nice. The parking was attached underground, and covered with a green touch by the city. The rooms were clean, and 4 star like. I would stay here again, but the choices of a great hotel in downtown Cleveland are really, really limited. The checkin area has a couple of stores and food and bar area, which is a nice compliment to the hotel.
The only thing I didn't like was the $17 a day for wi-fi, something that is easily offered for free at lower quality hotels. Those days of paying for that service are over.
- Official Description (provided by the hotel):
- Experience style, sophistication and an ideal setting at newly revitalized Cleveland Marriott Downtown at the Key Center. Our hotel in Cleveland, Ohio features accommodations with sleek furnishings, in a perfect metropolitan locale that acts as an elegant retreat. Look out from our hotel and enjoy stunning views of Lake Erie and the city skyline. Nearby, explore exciting destinations including Browns Stadium, Progressive Field and the Rock & Roll Hall of Fame. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, Cancelon, getaroom.com, HotelQuickly, HotelsClick and 5viajes2012 S.L. so you can book your Cleveland Marriott Downtown at Key Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Cleveland Downtown At Key Hotel Cleveland
- Key Center
- Cleveland Marriott Downtown At Key Center Ohio