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“Not Really Very Good, but Above Average”

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Cleveland Marriott Downtown at Key Center
Ranked #8 of 38 Hotels in Cleveland
Certificate of Excellence
GreenLeadersSilver level
Chicago, Illinois
Level Contributor
209 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
“Not Really Very Good, but Above Average”
Reviewed 7 May 2014

Pros:
Clean
Nice staff (bellman especially helpful)
Self check-in available
Decent executive lounge on the 20th floor
Great lighting
Quiet HVAC system
Decent sized rooms
Nice views of the city or the lake available
Nice bath layout
Nice big windows for plenty of sunshine
Great work area with extra outlets and adjustable desk and chair
In room fridge (love that)
Sundry store on site
Good food options on site
Nice downtown location
Good iron/iron board combination
Good hair dryer
Great bathroom lighting
Good bath amenities

CONS
Bad television
Bad channel selection
Drain in tub was terrible - you'd be standing up to your ankles in water - just ick
Shower curtain was totally messed up - something the housekeeper should take care of when s/he cleans the room but obviously just overlooks
Cheap towels
Not the most comfortable beds
Not the quietest hotel

All in all, not bad but not great either. I's average/good, not 'Very Good' which I had to use for the review. I'd stay here again, but I expected more I guess.

Room Tip: I'd ask for a high floor. Executive Lounge is on 20th floor. The city views are nice at night.
See more room tips
Green Features: If they had anything that was environmentally friendly, I didn't see it either than the request to reuse your towels.
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelMommy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
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ny
Level Contributor
115 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 6 May 2014

I'm giving this a rating of excellent since I think it is an excellent choice in Cleveland. I always like to have extra towels when I stay at a hotel and the Marriott left them for me in the room along with a note! We had a cool view of the lake and football stadium. We were able to walk to restaurants and the Rock and Roll Hall of Fame. They have self parking and valet parking ($5 more). We appreciated the breakfast that we qualified for as Marriott gold members. The room and bathroom were very clean. We could hear a little noise from the hallway, but it was basically a quiet hotel.

Room Tip: Enjoyed the lake view
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bcaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, FL
Level Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 5 May 2014

My family chose this hotel for two days in April while in town for a family event. The valet was professional and timely and check in was professional and efficient. Our rooms were clean and well appointed, We ate at the restaurant for breakfast each day and the buffet was very good. The bar was good and the evening appetizers were tasty. I like the fact that it is a bit away from the casino, but you could walk there if you want. I've stayed at the other "high end" hotels in downtown Cleveland (which are really starting to look worn), and this is the nicest.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1goirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erie, Pennsylvania
Level Contributor
107 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 28 April 2014

We would give this probably a 5 star if it weren't for the incident which occurred at time of checkout. The entity which sponsored this seminar had given all participants who attended a voucher for $20 to defray the parking charged by the hotel. We choose valet parking which was $25 and nowhere on the voucher did it mention "cannot be used for valet parking". When my husband turned in the voucher that's exactly what he was told. After coming home, we decided to call the hotel and speak to a manager. He stated the same as we were told at checkout but added that the Marriott would mail us a check for $5! We told the manager that apparently they needed the cash more than we did so " just keep it." This left a bitter taste in our mouths and every time anyone mentions Marriott we will remember this incident.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review, 30 April 2014
Thank you for your feedback. I want to apologize for the inconvenience you had with the parking at the hotel. We will certainly use your input to work with the group contact on communicating parking charges at future meetings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
116 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 26 April 2014

That is what you expect and that is what is delivered. Stylish, well-maintained, with efficient and personable service from beginning to end. The hotel is well-located for business as well as personal travel. Many great restaurant choices close by in the warehouse district and the terminal tower center. David's in the hotel has a good and substantial buffet breakfast that is worth getting a room package which includes it. Our package included breakfast and valet parking which we found to be a good deal. You can walk to both the R&R Museum and the Science Center in less than 15 minutes. We had a room on the 22nd floor which had a great view north to the lake front. Beware of rooms facing west as you will look across at a much older high rise and nothing else. Easy to get to the football stadium as well.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Burney A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 18 April 2014

Checking was friendly, fast and efficient. The front desk clerk was perfunctory and helpful. He knew the area and was able to offer suggestions for dinner. First impression was good but warm and welcoming don't come to mind.

The room is on the 24th floor and faces north and west. We are high enough up that we can look over the rooves of nearby buildings and see the lake and parts of the city.

The room is freshly renovated and I can still smell new wallpaper. Bed is comfortable and clean.

Small little things that would make a big difference: when you walk into the room, there is a big clunky dresser with a television in top. There is also a desk jammed right beside it with pillows and towels on top. Feels a bit like a storage room. As well, no storage shelf in the bathroom for extra towels so it is a little awkward. Not a deal-breaker at all, but it is the small details really can make an experience.

Free high speed wifi is also great.

Room Tip: Choose a corner room on the highest floor you can get.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scho31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorktown, Virginia
Level Contributor
186 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 13 April 2014

Everything you expect from Marriott--clean, upscale, convenient downtown location. I'm a repeat customer and always have returned.

Friend stayed at the Residence a few blocks away. Same price, but free breakfast, managers reception Mon-Wed, and internet. So you decide, freebies, or upscale finishes.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FJVLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cleveland Marriott Downtown at Key Center

Property: Cleveland Marriott Downtown at Key Center
Address: 127 Public Sq, Cleveland, OH 44114-1217
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#2 Green Hotel in Cleveland
#4 Family Hotel in Cleveland
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

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