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“Great for business stays”

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Cleveland Marriott Downtown at Key Center
Ranked #12 of 38 Hotels in Cleveland
Certificate of Excellence
GreenLeadersSilver level
Reviewed 28 May 2014 via mobile

I was down at Cleveland for a one week training. It was excellent and the location great. The hotel provides transportation to the airport and also is near some restaurants. The room is awesome and my view was great. The service was right at the point and they informed you about activities near the location.

  • Stayed: May 2014
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Thank Alexander C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 May 2014

I had a very good experience during a 6 day stay here last month. The staff in the lounge on the 21st floor were great! They made you feel at home. The hotel was very clean. Across the street from the new convention center. Casino 2 blocks away.

Room Tip: Corner room was nice
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  • Stayed: April 2014, travelled on business
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1  Thank guv249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

The service at this Marriott is extraordinary! From check-in through departure we were treated extremely well, and warmly greeted by every staff member we passed. Special thanks to Mary at the front desk who was so helpful. She even loaned us her own hairspray when my wife discovered she'd forgotten hers. Great service at the bar, too. The location is perfect -- near restaurants and major city attractions. Highly recommended.

  • Stayed: May 2014, travelled on business
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1  Thank reynoldsBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2014

Just spent 3 nights at the Marriott Downtown in Cleveland. The hotel is right next to the new medical mart and convention center, so if that's where you need to be you can't get closer.

Rooms are good, comfortable beds as always. Club room on the 20th floor is well stocked. The gym is a little small and can get crowded at peak times.

Best thing was the service. From the bar, to the club room, to the front desk, everyone was extremely nice and very attentive.

Would definitely recommend staying here.

Room Tip: Ask for a lake front room
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  • Stayed: May 2014, travelled on business
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Thank alandubo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

We came to Cleveland for the Rite Aid Cleveland Half Marathon and stayed three nights at the Marriott. The hotel was either sold out or close to sold out all three days. They were most welcoming from check in to check out. The hotel was quiet during the night when we were resting before the race. The staff went out of their way to provide extras like coffee or towels or whatever we needed. A host even emailed me the day before I arrived, to see if I had any questions or concerns. He also answered my questions about parking, where to go to Church and even offered suggestions on reasonably priced nearby restaurants. The hotel handled the crowd so well and made each one of us feel special. It is near several downtown attractions like the Rock and Roll Hall of Fame and Tower City. We would stay here again.

  • Stayed: May 2014, travelled with family
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1  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

Here on business. Checked in late and the staff was still very friendly. They serve beer which is a nice touch. Rooms were well done and the valet was on top of everything. Cafe is also a good place to grab a coffee, dessert, or snack before bed. They won't care if you walk down there in your pajamas.

  • Stayed: November 2013, travelled on business
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Thank Crystal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

We stayed at the Cleveland Marriott at Key Center for 3 days and found it to be an excellent hotel. We have stayed at the Renaissance several times, but my conference (with the Cleveland Clinic) was being held across the street from the Marriott at the Global Center for Health Innovation. Very modern but with comfortable touches like a really comfortable chair by the window. Since the building is tall and narrow, there are lots of corner rooms--so we had 2 full walls of windows and could see Public Square as well the lake. My wife appreciated all the light, since she was in the room a lot more than I was. The arrangement of the room space was unusual (to fit the corner) but not disturbing.
The concierge (Dick Miller) was fantastic! He found the perfect restaurant for one meal (Pura Vida, on the main square near the Tower complex) and helped us with our visit to the Art Museum (great café), Little Italy, and the symphony at Severance Hall (they have a restaurant there!). We had one supper at the hotel bar which was lackluster, but the menu for their regular restaurant looked more interesting.
The front desk staff was very friendly--and everyone was in a good mood after the NFL Draft!

Room Tip: Corner room was great! (Not at suite prices.)
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  • Stayed: May 2014, travelled on business
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2  Thank BluegrassGuy06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cleveland Marriott Downtown at Key Center

Address: 1360 W Mall Dr, Cleveland, OH 44114-1300
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#2 Green Hotel in Cleveland
#3 Family Hotel in Cleveland
Price Range: £86 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Experience style, sophistication and an ideal setting at newly revitalized Cleveland Marriott Downtown at the Key Center. Our hotel in Cleveland, Ohio features accommodations with sleek furnishings, in a perfect metropolitan locale that acts as an elegant retreat. Look out from our hotel and enjoy stunning views of Lake Erie and the city skyline. Nearby, explore exciting destinations including Browns Stadium, Progressive Field and the Rock & Roll Hall of Fame. ... more   less 
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

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