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“Stay here while in Cleveland!”

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Cleveland Marriott Downtown at Key Center
Ranked #10 of 38 Hotels in Cleveland
Certificate of Excellence
GreenLeadersSilver level
Reviewed 21 June 2014 via mobile

This Marriott is one of the best urban full service Marriotts I've ever experienced. The people were all very helpful and the service was amazing. Clean and comfortable upgraded rooms and wonderful banquet and conference room facilities. Nice servers in the bar with really good drink specials. You can walk to all the major attractions downtown. Prepare for parking prices though. It was a really good value.

Stayed: June 2014, travelled on business
2  Thank IGoByHarley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 June 2014

I can image running a hotel in Cleveland can be difficult at best given the harsh winters and the minimal outsiders coming here for conventions. However, my convention was booked here primarily because of the inexpensive rates and local food was reasonably priced as well. The hotel is in the heart of downtown and about 3 blocks from the Casino - didn't know Ohio permitted casinos just like Vegas! The hotel has a nice ballroom that can be divided into small venues, but the walls are poor as you can hear the noise from the next room. On the fourth floor one can find a great gym and swimming pool and of course their "Club" for members only - if you got the bucks!

I was located in a corner room - likely because I was a member of the Marriott reservation club (for free). You also get free high speed Internet and a reasonable number of standard definition TV stations. The bed was comfortable, but had a heavy comforter over a top sheet. So you were either too hot or too cold depending on if you used the comforter. No alternative thin blanket was available. The bathroom is standard and they brought me a shower stool without any wait. The staff are friendly, helpful, and accommodating. It may be time for the Marriott family to start the upgrades on this hotel, but for now it is very comfortable and well located within walking distance of many eateries and entertainment (casino).

Room Tip: Ask for a corner room with a king bed if available. It helps to be a member of the Marriott reserva...
  • Stayed: June 2014, travelled on business
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1  Thank cliffwalters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

My husband and I stayed for 2 nights along with my sister and her husband. Upon arrival, staff was very efficient. The room that my sister had, did not provide all the channels on the tv which her husband complained about. After sending a technician to their room, they moved them to another room and compensated them with the concierge level which provided a 24 hour room with breakfast and snacks throughout the day. The hotel was very clean and within walking distance to restaurants and rock and roll hall of fame. Great choice of a hotel.

Room Tip: Corner room was more spacious.
  • Stayed: June 2014, travelled as a couple
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2  Thank Dinoannp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

We stayed here on a Friday and Saturday night as a weekend getaway. We booked the R&R Hall of Fame package and had a great time at this hotel. The Staff were very friendly and cheerful. Special thanks to Mary at the front desk for going above and beyond.

The lobby is very spacious and comfortable. It was easy to check in/out, talk to the concierge, or get a drink and relax.

Our room was clean and quite. I was very happy that the curtains that kept out the light in the early morning. It was very easy to sleep in as planned.

Breakfast buffet was excellent, and staff were helpful.

Overall we had a great experience and felt that the package was well worth the money for the tickets, breakfast, and parking included.

Room Tip: We had room on 22nd floor. View was great.
  • Stayed: June 2014, travelled as a couple
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1  Thank GroovyM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

We stayed Friday and Saturday and the hotel was busy but not crowded. The parking was very easy - underground so you can take the elevator right to the hotel lobby. Have to use a different elevator to get up to the rooms. . The showers must have been recently re-done - the showerhead was almost like one of those rain showerheads - very nice. The staff was very nice and the location was ok- though we did drive over to Euclid rather than walk the 6 blocks. We had a view of the lake that was spectacular. One complaint was that we came back around 3:30 and the room had not been done yet. I called down and she said they work until 5pm. Since we were planning to be in the room before dinner, we ended up not getting the room done and just asked for new towels. The desk staff and restaurant staff were very friendly and welcoming.

  • Stayed: June 2014, travelled as a couple
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1  Thank MichelleKM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

What a great place and perfect location! Walking distance to all the restaurants in the area. Staff was very friendly and accommodating. Room was clean and beds were very comfortable. Would definitely stay again. No complaints.

  • Stayed: June 2014, travelled with friends
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1  Thank Vickytorious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

Room was great. staff courteous, and the location was very near the convention center. My only complaint was the remote control for the TV - changing channels required you to access the main menu every time you wanted to change it - kind of cumbersome, I did not eat any meals there so I can't speak for the food.
Self Park is $20/day; Valet is is $50/day

Room Tip: Ask for a room with lake view
  • Stayed: June 2014, travelled on business
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Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Sq, Cleveland, OH 44114-1217
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#2 Green Hotel in Cleveland
#4 Family Hotel in Cleveland
Price Range: £137 - £265 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

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