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“Snow stuck in Cleveland and stayed here” 4 of 5 bubbles
Review of Four Points by Sheraton Cleveland Airport

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Four Points by Sheraton Cleveland Airport
Ranked #30 of 38 Hotels in Cleveland
Silver Spring, Maryland
Level Contributor
140 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Snow stuck in Cleveland and stayed here”
4 of 5 bubbles Reviewed 13 March 2014 via mobile

This is a nice budge hotel. The staff was very nice. The restaurant had ok food but the staff very friendly. My only issue was they have a smoking floor with smoking rooms. But that is ok given the cost and the fact that it didn't smell like smokers so much

Stayed March 2014, travelled on business
Helpful?
1 Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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218 reviews from our community

Traveller rating
    37
    61
    53
    41
    26
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
1 review
1 of 5 bubbles Reviewed 26 February 2014

This has to be the most disgusting hotel I've ever stayed in. The wallpaper is peeling and bubbling from the walls. The carpet is old and dingy. Everything about the place screams that it is badly in need of renovations. But the worst thing was when I went to take a shower, the tub had obviously not been cleaned. There was dirt and hair everywhere. If housekeeping couldn't be bothered to clean the tub, why should I or anyone else assume they've cleaned anything else in the room? I took pictures to show the front desk, and they moved me to a different room. Still dingy and old, but at least outwardly it appeared cleaner. Still found stray hairs everywhere. The front desk also told me that no manager was on duty, but they would be sure to let the housekeeping staff and manager know and that the manager would contact me. Never heard anything else. The hotel also does a poor job of snow removal during the winter. And the room itself was dry and stuffy. Finally, if you look at the reviews on their own website, they frequently respond that they will use the comments to improve these issues. I wouldn't count on it.

  • Stayed February 2014, travelled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Maritza N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review, 14 March 2014
Dear Maritza N,

We noticed your review regarding the Holiday Inn Cleveland Airport. We are reaching out to you on behalf of InterContinental Hotels Group or IHG, representing the Holiday Inn brand. We appreciate you bringing your concern to our attention and apologize for any inconvenience you may have experienced.

We appreciate you bringing your concern to our attention and apologize for any inconvenience you may have experienced.

We'd like to obtain additional detail about your experience, but unfortunately due to site restrictions we are unable to reach you privately. Please contact the General Manager at the phone number listed on our hotel's home page.

Once again, thank you for taking the time to write your review. We look forward to hearing from you and being of further assistance.

Sincerely,
Krysllin G.
IHGCare Case Manager
Reference # 49416454
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 16 February 2014

Nice hotel for a nice price. The front staff was very friendly. Needs updating but room was clean and beds were comfortable. Pool was warm but could use a cleaning. Attached bar was a nice accommodation. Will stay again. .

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kristi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen K, Manager at Four Points by Sheraton Cleveland Airport, responded to this review, 17 February 2014
Thank you for taking the time to review our hotel. All our reviews help us to improve. I am so glad to hear that the staff was friendly! I will let them know! Also I have passed your comments to the housekeeping manager so she can get the pool area cleaned up. We look forward to having you as a guest again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellevue, Washington
Level Contributor
105 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 bubbles Reviewed 5 February 2014

Like any airport hotel, there is a general abuse that happens and updating a location such as this is a choice - go low cost and count on location or go strongly upscale. This misses the mark on both and ranks as a hotel much below the brand and the price paid. Chief challenges, especially for the business traveler, very slow internet, poor fitness facility, heating cooling units that run all the time or not at all (you are either hot or cold no in between) and a restaurant with limited hours. I've read the other reviews, i generally find some of the same issue so i don't need to go on about this. Other nearby locations to the airport do a better job, so go there until this place gets a face lift.

Room Tip: Stay away from rooms near elevators and doors. cold drafts and the elevators are old and very noisy
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  • Stayed February 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Real-Insight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen K, Manager at Four Points by Sheraton Cleveland Airport, responded to this review, 6 February 2014
I want to thank you for your comments. I will be passing them along to all department heads. I am sorry you had so many issues while you stayed with us. We are currently working on our internet to bring it up to speed. Also our ownership is telling us we will be doing renovations soon! I hope the next time you visit Cleveland you stay with us again and we can deliver a better experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 25 January 2014

Got a nice rate for the hotel, and the room was comfortable enough and clean. The place could use some modernizing, but what was most concerning were the prominent signs clearly indicating that you and your property could be easily separated, if you get my drift. I understand this is something that could occur at any hotel, but I couldn't help but take note that the appraisal of it here was a bit more prominent than at most places I've stayed. Great staff. Don't leave anything in your parked car, and you'll do fine.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jack Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review, 9 February 2014
Dear Jack Z,

Thank you for your feedback about your recent stay. It is good to know that the room you were given was comfortable for your needs and you found our staff to be friendly. I have taken note of your additional comments and this shall be used for improvements in our efforts.

We hope that the next time your travels bring you back to the area, you choose us again for your lodging needs.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
indiana
2 reviews
2 of 5 bubbles Reviewed 17 January 2014

Checked into room 412 the bathtub was cracked in 4 places and the drain was cracked. The whole room had a moldy smell to it. If you push down on the bathtub floor you can hear and feel the water trapped under it. I have stayed here several times and never had a room like this. Mgt. has to know about this room, I cannot believe they would rent it out before replacing the tub.
On a good note the staff is friendly and they have a good breakfast. The trays left in the hall are never picked up. I have seen them in the halls for 12hours before being picked up. Beware if traveling with small children some room are very drafty because the ac/heaters are installed in old ac/ heater boxes and the seals do not match up so you get cold air draft in the some rooms.

Room Tip: Do not take a room on 1st floor between elevator and offices. You might ask to see the room before...
See more room tips
  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank railrabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review, 1 February 2014
Dear railrabbit,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the conditions of the bathroom prevented you from fully enjoying your time at the hotel. We were happy to see your positive comments for the staff as well as the high score for Service. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
63 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 bubbles Reviewed 7 January 2014

Our room was dingy and just kind of yuck. My husband stayed here before on business and liked the food. The fodd is really good. I ate the Brusetta appitizer at the bar. Was great! Was half off for happy hour and was yummy! We ordered dinner to take to room which was also great. I had breakfast and it was good as well! Very nice lady bartender. Place just needs a update and a nice clean!!

  • Stayed January 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sandytoes4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review, 22 January 2014
Dear sandytoes4ever ,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am overwhelmed to hear your positive comments about our restaurant and its amazing menu. On the other hand, I am sorry for the inconvenience the condition of our property may have caused. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Cleveland Airport

Property: Four Points by Sheraton Cleveland Airport
Address: 4181 W 150th St, Cleveland, OH 44135-1303 (Formerly Cleveland Airport Hotel)
Region: United States > Ohio > Cleveland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 38 Hotels in Cleveland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Four Points by Sheraton Cleveland Airport 3*
Number of rooms: 147
Official Description (provided by the hotel):
Where You Want to Be. The Four Points by Sheraton Cleveland Airport is conveniently located off Interstate Highway 71, with quick access to I-90 and I-480. The excitement of downtown Cleveland is only 8 miles from our hotel. Our free 24-hour shuttle service makes it easy to get to and from Cleveland Hopkins International Airport (CLE), which is 3 miles away. Adjacent to the airport is the expansive International Exposition Center, which accommodates a range of events throughout the year.All under One Roof. We have everything you want and need, from a friendly staff to free wireless High Speed Internet Access throughout the hotel. Make time for exercise in our state-of-the-art fitness center, or swim in the heated indoor pool. Join us at The Hub for some of the areas best barbecue, other regional fare, and our Best Brews™. If youre in a hurry, grab a snack in The Pantry. Totaling more than 7,000 square feet, our versatile function space can host up to 300 attendees for your next business or social gathering, and a business center provides support services.Home away from Home. Our 147 guest rooms have been recently renovated to ensure great stays. Work via free High Speed Internet Access at a large desk with an ergonomic chair; breaks are fueled by in-room coffee, tea, and free bottled water from a mini-fridge. Relax in front of a 52-inch flat screen TV with premium cable channels as your devices charge at a convenient docking station. Close the blackout blinds and enjoy a great nights sleep in a Four Points signature bed, then wake up with a shower in the well-lit bathroom. ... more   less 
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Also Known As:
Holiday Inn Cleveland Airport Hotel Cleveland
Cleveland Holiday Inn
Four Points By Sheraton Cleveland Airport Ohio

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