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“Mixed Feeling about this hotel”

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Hyatt Regency Cleveland at The Arcade
Ranked #14 of 38 Hotels in Cleveland
GreenLeadersBronze level
Rome
Level 4 Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Mixed Feeling about this hotel”
Reviewed 20 August 2014

The hotel is located in a nice old building probably dated 1890, as you can tell from the name of the restaurant and from a sign at Starbucks kiosk. The front desk is not at the same floor as the main entrance. I suggest to avoid rooms with the windows facing the inner part of the building. You may happen to be close to the pipes that send air from the kitchens and it would be impossible to open the window. If you rely on the air system and keep close the windows, unfortunately the air in the room will not recirculate. Rooms are OK, but a bit dark. Waitress very kind. The restaurant have buffet breakfast on Sunday, but not in the other days. When I had breakfast a la carte, I got a terrible fruit bowl, not fresh at all. I was disturbed by the waitress who brought me a tiny glass of juice at full price. Thus, particularly if you are in a hurry, the Starbucks kiosk is a better option. There is a food court that open later in the morning and a sandwich and small dishes place called "chocolate" that serves excellent smoothies, but unrelated to the hotel, so you cannot charge it to the room. Rooms do not have a minibar, but only a coffee maker. There is a nice gym.

  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Claudia23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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San Francisco, California
Level 4 Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 August 2014 via mobile

Property is in the heart of Cleveland and convenient to everything downtown. It's situated in a historic building and has a lot of character. I was greeted at the front desk by Asia, one of the nicest front desk people I've ever met. She placed me in a large and very quiet room. Everybody at this Hyatt was extremely nice!

Stayed August 2014
Helpful?
Thank ccooperman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review, 29 August 2014
Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland! We’re very happy to hear that you enjoyed our amazing location, unique building, spacious guestrooms and exceptional staff during your stay. We pride ourselves on providing a superior guest experience, and appreciate you sharing yours with us. We hope to welcome you back for your next visit to Cleveland!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 6 Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 August 2014

We stayed here for four nights for the wedding of my best friend and Maid of honor. It was a very special time for us, and this hotel was just the right one. The building is magnificent, the room was clean, love the architecture and high ceilings and full of details, every day we came back to the room, there was always something special waiting for us. Very convenient location, excellent garage next door, and we enjoyed our stay in Cleveland. Most of the people of the weeding party stay in here too and that made it so special.

  • Stayed November 2013, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review, 18 August 2014
Thank you for providing feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re thrilled to hear that you enjoyed the convenient location and stunning architecture of our historic property, as well as the exceptional service of our hotel staff. We take pride in providing a superior experience for all of our guests, and appreciate you taking the time to tell us about yours. We hope to welcome you back for your next visit to Cleveland!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danbury, Connecticut
Level 4 Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 August 2014 via mobile

So I stayed here 3 nights for a friends wedding and once you get over the fact you are in Cleveland; this might be one of the best hotels. There is a parking garage next door, the staff is older (not hip) but like a good butler they seem to make this their life's work. The hotel is in an old mall/1920s feeling mixed office space. Every room is like a small business with cool blinds out to the atrium. The atrium (gated off the the public by key card access) is a true gem and makes this one of the most memorable hotels. The rooms are more than clean and have epic ceiling height. The hotel is also super close to all the best restaurants and bars (although more of a lunch crowd in CLE). I would recommend this place for sure and it is very special as a monument to the past and as a 3 night stay for this guy.

Stayed August 2014
Helpful?
2 Thank LakeMarcoPolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review, 11 August 2014
Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re delighted to hear that you enjoyed our historic building, ideal location, large guestrooms, and exceptional staff. We agree that our hotel is very special, both historically and because of the level of service that our dedicated employees provide, and are very happy to hear that you were able to experience this firsthand. We hope to welcome you back for your next visit to downtown Cleveland!
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Wisconsin Rapids, Wisconsin, United States
Level 6 Contributor
163 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 7 August 2014

We booked this hotel through Priceline and got a great deal. The building itself and room were beautiful. It is a large, historic building with an enclosed atrium running down the middle of the hotel. Felt kind of like an old train station, like Grand Central Station. Check-in was a little hectic and the front desk gave us a recommendation for a restaurant, which we tried and had a TERRIBLE experience. I'm not going to give demerits for bad advice, but thought it was worth a mention. The hotel is also located close to 4th Street, which is where there are a lot of trendy restaurants. See my review of Zocalo, if you want to know one restaurant to avoid. We would stay here again, if ever we find ourselves in Cleveland for the night.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Pixycon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
115 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 August 2014

I always stay here every time visiting Cleveland. Location is very convenient and easy access to the hwy and literally in the middle of the city center. Room are very nice, clean and decent size - especially with the super high ceiling it looks like you are staying in the part of history of the town. The only downside of this property is the price of the valet parking, $24 is a little excessive I think, The $15 daily parking rate maybe more appropriate.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Mario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 4 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 August 2014

Nice building was the only good feature. The hotel has huge potential inside but it seems hugely neglected. It smells, dirty and rude and inexperienced receptionist. Absolutely amazing pictures online but disappointed reality.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank helen_sidorkina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review, 11 August 2014
Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re happy to hear that you enjoyed our building, but disappointed that the rest of your experience did not meet expectations. We value the feedback of our guests, and take all comments into consideration as we continually strive to improve our guest experience. We are also aware that our space could use a facelift, and have recently begun offering updated guestrooms with all-new modern furnishings and decor. We expect to have all guestrooms fully updated by 2015. We greatly appreciate your feedback, and hope you wil join us again so that we have a chance to make your next stay more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Cleveland at The Arcade

Property: Hyatt Regency Cleveland at The Arcade
Address: 420 Superior Ave E, Cleveland, OH 44114-1208
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Cleveland
#6 Luxury Hotel in Cleveland
#15 Family Hotel in Cleveland
#16 Romantic Hotel in Cleveland
#19 Business Hotel in Cleveland
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Cleveland at The Arcade 4*
Number of rooms: 293
Official Description (provided by the hotel):
Situated in the heart of downtown in a Historic Landmark Building, Hyatt Regency Cleveland at The Arcade offers 293 newly renovated guestrooms. The hotel is walking distance from the Cleveland Convention Center, Progressive Field, FirstEnergy Stadium, Quicken Loans Arena, the Rock and Roll Hall of Fame, the East 4th Street entertainment district, Playhouse Square, and the Jack Casino. It features 14,000 square feet of divisible meeting space, including four executive boardrooms, five banquet rooms, and 4,800 square feet of prefunction space. 1890 Restaurant and Lounge, overlooking the historic Arcade, offer breakfast, lunch and dinner in a cozy atmosphere. Guests will also enjoy the fully equipped 24-hour fitness center and luxury spa. ... more   less 
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Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Cleveland
Hyatt Regency Cleveland At The Arcade Ohio

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