We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful place to stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Ritz-Carlton, Cleveland
Ranked #15 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed 7 November 2013

The only reason I didn't give it a 5 "circle" rating is because of the inconvenience of accessing the lobby on the 6th floor and having to change elevators when you want to go down from your room to the street level. But other than that, what a great place. Beautiful rooms, excellent service, and great food. Why stay anywhere else if you can afford the Ritz?

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Holly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (746)
Traveller rating
Traveller type
Time of year
Language

422 - 428 of 746 reviews

Reviewed 5 November 2013

We stayed at the Cleveland Ritz-Carlton Sun.11/04/13 for our Browns/Ravens Football Game. The hotel has a fantastic valet service,check-in reception and the finest concierges level. The service was exceptional. Diane (our concierge) was most friendly and helpful. A real first class hotel.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Cathie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

Stayed on a THU night while attending the Browns game with some other couples. The hotel is a little awkward to get in and out of , the valet area was very small and congested. But they had enough valets to handle it. Accessing the hotel is also kind of odd. Check in is not on the main floor you walk in on, you have to get on an elevator to go to like the 3rd floor to check in, and then a different set of elevators to go to your rooms. No big deal really, but just unusual that's all. The hotel itself is what you would expect from a Ritz property. Elegant, classy. Perhaps a little dated in the common areas, but not badly so. The room was well appointed, what you would expect. No complaints at all. Clean, lovely. The restaurant we ate at for breakfast was in one of the lower levels, no windows...kind of felt like we were in the basement. It was a good restaurant, but just felt odd being no windows. All in all, for me, i enjoyed the hotel. But if i was going to go back - for the money - i think the Reniassance is nicer, and it's practically next door.

Stayed: October 2013, travelled as a couple
Thank RockyP95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

The staff was uniformly excellent in providing customer service. Bedding reserved was for two queens, but at check in showed up as one king. Perhaps that's why we were placed in Rm 929 with two queens . Our view was- well Cleveland, overlooking a smokestack on the Cuyahoga River and the Hard Rock Cafe. The room was spotless, the marble bathroom spacious and elegant. Very comfortable bedding with four pillows and pillow-top mattresses. Ritz removed the indoor swimming pool and expanded the a 24 hour fitness center . The 11 year old found the hotel "awesome" with the Ritz bathrobes. It was connected to Tower City Mall and Dad showed her the Hard Rock memorabilia, enjoyed a movie with popcorn and the food-court. Most of the mall closed at 7PM onFridays. We had planned entertainment and dining at the Horseshoe Casino Spread Buffet but children are not permitted. In such wintry weather the pool would have been my choice with the child while the adults tried their luck. Instead we visited the Rock N Roll Hall of Fame enjoying it together and had a wonderful dinner at Cleveland Chop Steakhouse.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ESPASSOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

Large comfy rooms, great service and great food. This is a great place for a nice quiet getaway. The only disappointment was that the pool was not open. The literature in the room all indicated it was open. THe staff was very helpful with transportation and all very just very nice and friendly. Truly a pleasure!

  • Stayed: August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank kathymommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

1st time stay was very comfortable, although place has many drawbacks. In town to visit Horseshoe casino and stayed for 2 nights. Hotel is near casino but not as close as 1 might think. Located in Tower City, it is next door to casino but not as close as portrayed. Walking distance to casino is lengthy as casino is ground level to mall and hotel is on 6th floor. You need to take escalators to 3rd level then elevator to lobby on 6th floor. Then another elevator to room floors so navigation takes much getting used to. Not easily accessible like typical casinos in other venues. However, staff is very amiable and rooms are above sufficient. Didn't like fact that they took liberty of bed turn-down service w/o asking. Nice convenience but, LET ME KNOW! To me, it is the epitome of laziness to have this done. Anyways, nice room w/ nice bath/shower and well maintained facility. Tried to check in a little early but room not ready. Left # w/ clerk and she called to let us know when ready. Went to casino for the interim so all was fine. Very good staff and efficiently-run facility. Would stay here again despite minor glitches.

Room Tip: If casino comps your room, don't expect good view as ours was lousy. For free, not complaining
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank craig f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

If you ever want to see that customer service is still alive and be treated like royalty, I highly suggest you stay at the Ritz. From the moment we arrived we were treated with friendly efficient service. No detail was left out. It was our anniversary and we stayed in a suite on the Conceirge level. The moment we got off the elevator we were greeted with champagne and greetings of Happy Anniversary. Later on in the evening, a little fairy left us lovely, decadent deserts and an anniversary card. They made sure all our needs and comfort were met. They found out I liked to drink iced green tea and they made sure there was some always available for me in the lounge. I thought service like this was dead. I am glad to see it is not. Add that to the beautiful rooms and you can't lose. We plan on coming back often to enjoy this type of treatment again.

Room Tip: Pay the extra and stay on the concierge level, it is well worth it.
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank grapeeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cleveland hotels
0.5 mi away
Metropolitan at The 9, Autograph Collection
0.4 mi away
Drury Plaza Hotel Cleveland Downtown
0.3 mi away
Hyatt Regency Cleveland at The Arcade
Show Prices
Show Prices
Show Prices
0.4 mi away
Hilton Cleveland Downtown
Hilton Cleveland Downtown
#4 of 38 in Cleveland
825 reviews
0.5 mi away
The Westin Cleveland Downtown
0.1 mi away
Renaissance Cleveland Hotel
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Cleveland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 W 3rd St, Cleveland, OH 44113-1403
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cleveland
#6 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range: £271 - £563 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 206 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE ; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Marriott, Booking.com, TripOnline SA, Ebookers, HotelsClick, Cancelon, getaroom.com, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your The Ritz-Carlton, Cleveland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz-Carlton Cleveland
Ritz Cleveland
The Ritz-Carlton, Cleveland Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing