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The Ritz-Carlton, Cleveland
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416 - 421 of 809 reviews
Reviewed 20 August 2014

i stayed for a night at this hotel on a recent trip. The hotel is simply perfect in many ways:

- The rooms are very spacious and very well lit with all the modern amenities for a five-star hotel of the calibre of the Ritz. The coffee in the room is excellent.
- the rooms overlook the water canal.
- the bathrooms are large with a seperate tub and shower area with all modern fixtures.
- the location of the hotel is simply perfect for Cleveland. It is right next to a mall with several restaurants including the Hard Rock cafe. The casino is just a 3 minute walk. The main restaurant / bar area of Cleveland is a mere 10 min walk. You could just about walk to any place from this hotel.
- on arrival, the front desk gave us vouchers for a free drink at their bar.

The only real downside was that the room i got had a very noisy AC. It made a vibrating noise every time it went on, but i think this was just an issue with my room.

all in all, a great place to stay in Cleveland and also very good value for money.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank RMJK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 13 September 2014

Dear RMJK,
What beautifully written sentiments about The Ritz-Carlton, Cleveland. Thank you and I am so glad that we were able to anticipate your needs and make you feel at home. I apologize for the air conditioning noise and will have our team look into immediately. We forward to welcoming you back to Cleveland.
Warm regards,

Kelly
Kelly A. Steward
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Just spent the weekend in Cleveland at the Ritz. It was worth the splurge to stay on the club floor--extensive snacks, breakfast even heavy apps at dinner (it was enough for a meal) and all the drinks you could ask for. The bed was heavenly and I love that the hotel is located close to so many fun things! Will do it again!

Room Tip: Ask for a river view room.
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank ssnagy40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 13 September 2014

Dear ssnaggy40,
Thank you for spending time with us at The Ritz-Carlton, Cleveland. I appreciate your positive feedback and happy that you were comfortable and enjoyed your time with us. I look forward to meeting you on your return visit.
Warm regards,
Kelly
Kelly A. Steward
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

This hotel was the class A+ ellagant stay. The doorman was very welcoming as was the front desk.We visited the Horseshoe casino while there and the only complaint was the walk through the mall to get there from the hotel.The room was spotless and very nice. We would for sure go back to this fine hotel. Service was A+

Room Tip: Ask for a high room, you will have a better view.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 28 August 2014

Dear Susan S
Thank you for your excellent review of our service and The Ritz-Carlton, Cleveland. We so appreciate you taking the time to provide us with this valuable gift. I am so happy you enjoyed your Cleveland visit and we look forward to welcoming you back. I will share with our world class team of Ladies and Gentlemen.
Warm regards,
Kelly A. Steward
General Manager
The Ritz-Carlton, Cleveland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

I'm biased, since it truly is a home away from home. I've stayed here, literally, hundreds of nights over 20+ years. The service remains wonderful. Rooms are nice. Lobby bar has always been a favorite. Clientele has changed a little with opening of nearby casino, but it is still an excellent hotel. Cleveland's finest.

  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank AW51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 28 August 2014

Dear AW51
Thank you for your loyalty and wonderful review of our service and The Ritz-Carlton, Cleveland. I would be honored to thank you in person and meet upon your next visit. Your feedback is a gift and with much appreciation and pride, I will share with our world class team of Ladies and Gentlemen.
Warm regards,
Kelly A. Steward
General Manager
The Ritz-Carlton, Cleveland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

After visiting most of the Ritz Carltons on the east coast, I'm extremely happy that at least one of them still has the old world charm feel to it. The check in process was quick and thorough and the room was quite spacious and lovely. Location is prime to the interstate. While we didn't explore all of their facilities, the club level was extremely superb, all though it was odd that it was just off the elevator, but like I said earlier: OLD WORLD CHARM. Will be back if in Cleveland!

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 28 August 2014

Dear Off-Road Luxury,
Thank you for your most gracious and genuine review. We are a very special place and it is our Ladies and Gentlemen that really bring life and vitality to this charming hotel. I am so thrilled that you had the Club experience where our first class team of professionals make you feel at home and very comfortable. I look forward to welcoming you again and meeting you.

Warm regards,
Kelly A. Steward
General Manager
The Ritz-Carlton, Cleveland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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