I stayed one night for a conference and have very mixed reviews.
Positive: Very pleasant employees who accommodated my request for a "conference rate", after the Westin hotels rep had charged me a regular rate. While it took a very long time to make the change, they upgraded me to a SPG floor. Every employee greeted me with a smile and were eager to assist with dining suggestions, bags, opening doors,etc.
Negative: It might have been in part because of the newness of the hotel, but many of the staff seemed confused or lost regarding proper service. The most notable experiences were with the valet and with one of the doormen. The valet made me walk to the garage ramp to get my car, instead of bringing the car to me. (My friend also noted that she had the identical experience). An experience that was not worth $30 per night. Next, three of us needed a cab, and the doorman asked if we would take a car instead. We assumed it was one of the Westin's cars (although upon reflection we should have known better due to the car's condition) and got in. When we arrived at our destination, which was less than 1/2 mile away, we attempted to "tip" the driver $5, only to be told that "fares downtown were $10", My friend believes that the driver was the doorman's friend trying to make a quick buck. Not the experience I expect from a Westin.
Hotel & Room
Positive: Beautifully designed hotel with unusual artwork. The lobby has several conversation pieces - from the lightbulb filled chandeliers, the giant human head or the plant wall. The rooms are fairly large, quiet and mine provided a beautiful view of the lake, stadium and rock & roll hall of fame.
Negative: The sheets were extremely rough and nothing like the Westin's "heavenly bed." I don't believe that they are 200 thread count - maybe 180 or less. Made sleeping very uncomfortable.
Positive: The restaurant is excellent and I appreciated the fact that they serve local products. People raved about the mac and cheese, but I had a potato pie which was amazing!! Service was excellent and the ambiance and decor were perfect for enjoying dinner with a large group.
Negative: The prices are OUT OF THIS WORLD!!! 1/2 roast chicken was $27 and the cheapest cut of steak was about $45. I was very shocked by these prices, especially given the fact that they serve local products.
I hope that this hotel can improve upon the shortcomings which I experienced. I would give it another try, since it's still fairly new ... but not anytime too soon.
- Official Description (provided by the hotel):
- Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more less
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- Also Known As:
- Crowne Plaza Cleveland
- Cleveland Crowne Plaza
- The Westin Cleveland Downtown Ohio