It took over 7 hours to get a room. I had nine employees with me. It took all of over 7 hours to get a room. The excuse was because we are busy. No hot water the entire 4 nights we stayed. No customer service at the front desk. The manager is a joke. The have no clue how to run a hotel.
The first room I was given after waiting 7 hours I went to it. It was dirty it had not been cleaned from the previous guest stay. When I went back down to the front desk. I was told yes it is!! I said not it is not. The the girl said: Do you still want this room. I said NO!! I had to wait another 45 minutes for another room.
Then I get to my room and there is NO water…
There is no gift shop in the hotel to get bottle of water, coke etc.
I complained to Corporate about what happen to this hotel. I get a email from someone at hotel stating: as stated, you were checking in at our peak time. This is the apology,. This place is ran like MOTEL 6. No an Motel 6 was have better customer service.
- Official Description (provided by the hotel):
- Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Cleveland
- Cleveland Crowne Plaza
- The Westin Cleveland Downtown Ohio