I stayed at this hotel for one night while on a business trip in Cleveland. The hotel is beautiful - modern and well appointed. I had a large room with a beautiful bathroom (huge walk-in shower, not tub). Everything was clean, but the walls were a bit on the thin side. Starwood Platinum members get access to the Club Lounge - large two-story room with beautiful views of the lake. Hordereves at night were a bit disappointing, although there was complimentary wine and beer. I arrived after seven, but was told that the lounge stays open until 9. There was not much selection - most of the food ran out and the attendant didn't replenish. Breakfast the next morning was great - oatmeal, cheese blintzes, bagels with lox, pastries, fresh fruit, yogurt, and even Bare Naked juice drinks.
I would have given the hotel 5 stars had it not been for a few encounters with the staff. When I checked in, there were employees chatting with another guest, and they continued to chat while I waited. My room key didn't work the first time; so, I had traipse back and wait again to get a new key. This key opened my room, but didn't work on the Club Lounge door. So, I had to once again traipse back and wait. The staff didn't apologize either time for the inconvenience.
Bottom line - great hotel, but nonexistent customer service!More
- Free Wifi