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“I loved it. Full size refrigerator and stove.”

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Extended Stay America - Columbus - East
Ranked #110 of 143 Hotels in Columbus
Columbus, Ohio
1 review
“I loved it. Full size refrigerator and stove.”
5 of 5 bubbles Reviewed 11 April 2014

Loved the full size refrigerator and stove. It was clean. Bed extremely comfratable. The only 2 things I would change is having to go for towels also no channel selection. Plus side let people know there are pans and dishes in the cabnits. Great stay.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ambergrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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36 reviews from our community

Traveller rating
    8
    4
    7
    6
    11
See reviews for
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8
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 16 February 2014

Found many things in the room from previous guests. Obvisouly not cleaned. Almost all the tv channels said error. They provided coffee makeer, cream & sugar but no coffee! There were huge gaps in the door. Could hear everything goin on outside the room. NEEDS REMODELED BADLY. and new cleaning staff.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Morgan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review, 19 February 2014
Morgan - Thank you for your recent review of your stay. I am very sorry for the issues you experienced during your visit to our hotel. As this hotel's manager, I can assure you that your comments have been addressed with the staff and they are working to enhance our offerings and ensure all of our guest rooms are properly stocked moving forward.

Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at cet@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Columbus hotels

Sheridan, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 20 January 2014

I needed to put my Mother up in a room temporarily during a family emergency. I called from out of state to ask how much her cat would cost during the stay. The young woman said she would call me back later, which was pretty odd. When she called back she gave me, what I found out later, was all incorrect information. The cat cost more then quoted, the room cost more than quoted, the pool was not indoors and I couldn't pay over the phone.

The property was dirty, the hallways smelled of fish and my Mother's room was not cleaned before her arrival. The young woman at the front desk said she would send someone up to clean but they never came. She was also on her cell phone frequently, wouldn't call my Mother a cab and incorrectly charged us for the wrong amount of days. My Mother tried to ask to have her room cleaned, as stated in the brochure, and the young woman asked, "What brochure? Never seen it."

After reading other reviews on tripadvisor I see that the above are common problems and they seem to go unchanged by management, even after many apologies to unsatisfied customers.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Britianee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Columbus - East, responded to this review, 23 January 2014
Hi,

Thank you for your recent review of your stay. I am sorry to hear about your experience. There is no excuse for the miscommunication regarding our price and our services. I will be using this feedback to coach every member of our team to ensure that this does not happen again in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you would like to discuss this further, please do not hesitate to contact me at cet@extendedstay.com.

We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clarksville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 11 November 2013

I arrived around 5pm on 28 Oct, upon check-in, was asked if I would mind a non smoking room, I assumed it was not clean, so I said no problem. Then the desk person said she would check another room out for me only to find out it was not clean and she took care of it. 30-45 min later, that room was cleaned and was acceptable. During my stay, I used the stairs at the end of the building, but during the 9 days of my stay, only once was the stairs swept and mopped. I did notice the trash in the stairwell was removed almost daily, so I guess the stairs was satisfactory to the management. They were muddy within a couple of day of the one and only cleaning. As far as my room, this is my thought. I found the brochure that the room would be cleaned upon asking but I thought at least they would come in, no matter what, once a week. Setting that aside for I did not ask, I serviced my own room.
This is my worry, if the rooms are not at least looked at once a week, and if I was someone who used motel rooms to make meth, for instance, I would get a room at your establishment knowing the room would not be checked or cleaned for any reason. This is a security violation to me and this is why I would not be coming back to utilize your establishment.

Room Tip: stay somewhere else
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MarkV35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bay Village, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 22 October 2013

Room carpets & hallway carpets worn and dirty. Hall trash cans overflowing with trash. No elevators...stairs only to upper level.
Bathrooms with old fixtures....need update replacement. "Grab and Go" breakfast consisted of oatmeal only...this is "grab and go?!" Franchise owner needs to awake to need to clean and update this property.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review, 25 October 2013
Thank you for your recent review of your stay. I am sorry that your room and our hallways were unclean. To make sure this doesn't happen again, I am working with our housekeeping to improve our cleaning procedures so our hotel is more in line with our company's standards. As well, our maintenance staff will be making repairs as needed to ensure our offerings are top-notch.

Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at cet@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 12 September 2013

I got here from a long flight and I was greeted by Jahmal at the Front dest he was helping a customer with a issue in their room. I was not impressed with the hotel itself needs a lot of TLC carpet cleaning furniture paint the walls cleaning the tub bleach so I will say I did not plan on staying but the extra care Jahmal gave me and professionalism My sheets were very dirty and he came stripped bed and asked me if the sheets were up to my standards and then changed the bed if it was not for him I would have not stayed at all. I suggest the other employees learn his professionalism.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tosha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review, 18 September 2013
Thank you for your recent review of your stay. I am sorry to hear that the first impression of our hotel did not meet your expectations; however, I am pleased to hear that Jahmal provided you with exceptional customer service. I discussed your comments with the team, and we are working to better improve the cleanliness and look of our hotel.

Thank you very much for providing us with your feedback. Please contact me, at cet@extendedstay.com, if you would like to discuss this further. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
University Heights, Ohio
Level Contributor
62 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 3 September 2013

Writing about the Extended Stay America-Columbus-East presents a couple of challenges. While there is nothing too great to say about the property, there is also nothing too negative to say about it, either.

Located just North of I-70, this property is situated in an area with other hotels of the same caliber. The rooms are relatively large, and as per Extended Stay America's standard, there are kitchens located in each room. Essentially, think of this as a studio apartment.

The benefits are pretty easy to pinpoint: Full kitchen, relatively clean and plenty of eateries nearby. There is a flat screen TV in the room (although half of the channels were not working). Parking is abundant.

The negatives are also pretty easy to pinpoint: The rooms need facelifts, sounds carry easily from floor to floor and there are no elevators (?/!). This structure is 3 stories tall. Therefore, if you have a disability that may prevent you from being able to climb stairs, this may not be an ideal fit for you.

Although not fancy, this property could provide a solid temporary housing solution when in the area for an extended period. This property is pet-friendly (there is a nominal fee), as are the neighboring hotels. There is an outdoor swimming pool for the summer months.

One note: It is best to request a room on the top floor if you are a light sleeper. Footsteps can be heard from above when on a lower level.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank JasonC12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review, 6 September 2013
Jason - Thank you for your recent review of your stay. We appreciate the kind comments about our fully equipped kitchens, swimming pool, and abundant parking. Also, we apologize if there were any noises from upper floors that carried to your room during your stay. Still, we are glad to hear that our location was convenient.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at cet@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Columbus - East

Property: Extended Stay America - Columbus - East
Address: 2200 Lake Club Drive, Columbus, OH 43232
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #110 of 143 Hotels in Columbus
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Columbus - East 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Extended Stay Columbus
Columbus Extended Stay
Extended Stay America - Columbus - East Ohio

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