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“Gets the job done”

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Courtyard Columbus Airport
Ranked #59 of 143 Hotels in Columbus
Pittsburgh, Pennsylvania
Level 6 Contributor
143 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Gets the job done”
Reviewed 17 February 2014

Stayed with my teenage daughter for sports event nearby. Hotel was clean and convenient. Room was comfortable, nothing special but met expectations. Would stay again. Waffle House around the corner offers better breakfast at more reasonable price.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoJosontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Columbus Airport, responded to this review, 20 February 2014
JoJosontheroad,
Thank you for sharing feedback from your experience at Courtyard Columbus Airport. We appreciate the opportunity to serve your hotel needs while attending your daughter's nearby sports event, and we're glad our clean and comfortable accommodations met your expectations. We hope you'll have an opportunity to visit us again in the future. Thank you once again for writing.

Sincerely,
Kay Sarver, General Manager
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242 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Flint, Michigan
Level 2 Contributor
7 reviews
Reviewed 11 February 2014

The hotel is horrible about snow. The only place they shoveled was the handicapped area.
The normal parking places had snow over 10 inches plus between the cars.
It gets cold and then it becomes ice.
After I fell getting out of my vehicle, I said something to the staff.
They just looked at me and said they were sorry.
There were 4 men (employees) standing around.
Surely someone could have taken a shovel and tried to clean between the vehicles and parking spots.
I will not be back

Room Tip: Find another hotel
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slb0151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Columbus Airport, responded to this review, 13 February 2014
Slb0151,
Thank you for writing and bringing these concerns to my attention. I am very sorry for the difficulties you encountered with the snow and would certainly never want to leave you with a poor impression. We value your feedback and hope to speak with you directly regarding the issues you encountered during your stay. Thank you once again for writing.

Sincerely,
Kay Sarver, General Manager
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new york
Level 4 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 February 2014

Originally I planned to stay for two days for a meeting, but the recent snowstorm forced flight changes. Fortunately, the front desk was able to accommodate me for the extra day, first with a delayed check-out, and then a call to say that I could extend overnight. Summer could not have been more helpful and understanding--thank you!

Tasty and wholesome breakfast and evening menus were available at the Courtyard Marriott, but for lunch we had to make arrangements to eat outside the hotel. The shuttle (with very friendly and professional driver) took us to Easton Mall where we had a terrific lunch at Brio Tuscan Grill www.brioitalian.com/‎.

The hotel was clean and comfortable, tastefully decorated, but not grand...perfectly fine for keeping costs down. There was a pool and small work-out area on the main floor, as well as the friendly-staffed dining area and a separate area with computers and seating around a fireplace to get work done if you didn't want to sit in the room. The rooms were quiet, very nicely decorated with warm colored wallpaper and lighting, and included soft, clean bedding and towels.

I would recommend this hotel for easy access to/from the airport, convenient shuttle and a pleasant restful stay. And very importantly, the people staffing this hotel are friendly, kind, competent and helpful.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank larymar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Columbus Airport, responded to this review, 12 February 2014
larymar,
Thank you for sharing your experience and recommendations of Courtyard Columbus Airport. We're pleased to have had you as our guest while on business, and we're glad our hotel, service, and amenities met your satisfaction. I look forward to sharing your compliments with our team and will be certain to recognize Summer with a special commendations for her excellent service. Please plan to visit us again soon. Thank you again for your great review.

Sincerely,
Kay Sarver, General Manager
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Dayton, Ohio
1 review
Reviewed 31 January 2014

I had the chance to stay at the Courtyard Marriott by the airport for two weeks this month. Overall, my hotel experience was amazing. The staff was polite and helpful, the hotel was clean, and I truly enjoyed my stay. I have stayed at other hotels in the Columbus area and nothing compares to this one. I would recommend this hotel to anyone staying in the Columbus. Great experience!!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Osubuckeye2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Columbus Airport, responded to this review, 3 February 2014
Osubuckeye2,
Thank you for taking the time to share feedback on your amazing experience with us at Courtyard Columbus Airport. We're happy to have had you as our guest, and we're pleased to know that our staff's excellence in service and hospitality made for an enjoyable stay. We hope you'll return for another visit again soon. Thank you again for your review and recommendations of our great hotel!

Sincerely,
John Stevenson, Assistant General Manager
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Columbus, Ohio
2 reviews
Reviewed 29 January 2014

Great place close to the airport, summer was a great help to rebook another night for us when the hotel was full. They gave us free snack and drink from the mini bar at the front desk for our breakfast

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Columbus Airport, responded to this review, 3 February 2014
Danny L,
We're happy to hear from you, and we're glad you enjoyed your stay with us at Courtyard Columbus Airport. I will be certain to recognize Summer with a special commendation for her outstanding service. We hope you'll have an opportunity to visit us again soon. Thank you once again for your great review.

Sincerely,
John Stevenson, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 25 January 2014 via mobile

For starters I'm a Marriott Employee and every time I stay at this location I'm treated very rudely, Front Desk needs to get their attitude in check before coming to work. It's not just one particular person it's every young person working Front Desk, When I checked in The older gentlemen that was working was very friendly gave great customer service, the problem started when I wanted to stay over another day because of the snow, Jake or the person working am shift 1/25/14 gave me nothing but attitude and did nothing to accommodate me!! At my job we do anything we can to keep our guests we don't just turn guests away to go to other hotels, He shows bad representation of the Marriott Brand!!! Overall the rooms are clean Staff just needs an attitude adjustment!!!!

Stayed January 2014, travelled solo
Helpful?
Thank Rashawna Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Columbus Airport, responded to this review, 30 January 2014
Rashawna Z,
We appreciate you writing and sincerely apologize that you did not receive the exceptional service that you deserve. Please know that your comments are being addressed with our team and additional steps with be taken to ensure we're doing all we can to serve our guests. We value your business and hope to speak with you directly regarding the issues you encountered during your stay. Please feel free to contact me at your earliest convenience. Thank you again.

Sincerely,
Garry Kirkland, General Manager
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Memphis, Tennessee
Level 5 Contributor
89 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 28 December 2013

This is my second stay here and it is always a wonderful stay. The front desk always smiles and the rooms are always very clean and the whole hotel over all is very clean. This hotel is also located 5 minutes from the entrance to the Columbus airport. The food here in the bistro is also very good. I highly suggest this hotel to anyone staying in Columbus. They are the best.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Columbus Airport, responded to this review, 30 December 2013
Robert N,
Thank you for your review and return visit with us at Courtyard Columbus Airport. We appreciate your continued patronage and recommendations of our great hotel to future travels. We hope you'll have an opportunity to visit us again soon. Thank you again.

Sincerely,
Garry Kirkland, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Columbus Airport

Property: Courtyard Columbus Airport
Address: 2901 Airport Dr, Columbus, OH 43219-2299
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Family Hotel in Columbus
#35 Business Hotel in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Columbus Airport 3*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, HotelQuickly and Cancelon so you can book your Courtyard Columbus Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Columbus Airport Hotel Columbus
Columbus Marriott
Columbus Courtyard
Courtyard Columbus Airport Ohio

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