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Hilton Columbus/Polaris
Ranked #10 of 144 Hotels in Columbus
Certificate of Excellence
Reviewed 2 April 2014

The air conditioning did not work that well in both rooms I was in. The executive floor lounge is only open Monday through Friday, but you still have to pay the same price on Saturday and Sunday. When I called down to ask about the lounge being closed the front desk clerk was very short and rude.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Crystal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy H, Director of Sales at Hilton Columbus/Polaris, responded to this reviewResponded 8 April 2014

Dear Crystal S,
Thank you for taking time to write a review on our hotel. I do apologize for any misunderstanding in regards to our Executive Lounge. You are correct that the lounge is closed on the weekend, but our rates do reflect this. Our executive rooms are for sale on the weekend at the same rate as our standard rooms. We will also discuss with our front desk agents on the proper way to respond to questions about our Executive Lounge. I do apologize if this was not handled in a professional manner. We do hope you give us another opportunity to provide you with excellent customer service should your travels bring in back to our area.

Sincerely,
Nancy Howard
Area Director of Sales

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620 - 626 of 909 reviews

Reviewed 2 April 2014

I use this hotel a lot for business and leisure trips. The hotel is always clean and tidy, with a level of amenities that allow me feel at home away from home. It is conveniently located in the area of Columbus I need to be in for my trips there. The staff are always very courteous and helpful for any questions I have. The bar serves food and is well managed. There is also a shuttle bus service available, to and from the airport, as well as for trips up to five miles away. I have not used it but colleagues of mine have, and recommend it. Overall, for either business or leisure, this is an excellent choice when visiting Columbus, especially in the Polaris and Westerville areas.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

We really enjoyed this hotel, very clean and comfortable place to stay. We did the in-room dining, very good food for a good price. Great location, close to restaurants, shops, highways and many attractions.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

The rooms were clean and the beds are fabulous! Front desk staff very nice. The breakfast was good but way over priced I do not recommend it. Very happy with how clean the rooms were. But of course not enough towels and then the second day the same issue. Would stay again.

  • Stayed: March 2014, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Shelley N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014

We planned a 3 day girls get away trip and were interested in shopping and spa treatments. The ladies at Papillon Spa located inside the Hilton were wonderful. Polaris Mall is a great place to shop. The Hilton was so conveniently located to everything. The rooms were very comfortable and very reasonably priced. We will return for similar trips in the future.

  • Stayed: March 2014, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Watsco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy H, Director of Sales at Hilton Columbus/Polaris, responded to this reviewResponded 8 April 2014

Dear Watsco,
Thank you for taking time to write such a great review on the Hilton Columbus/Polaris and the Papillon Day Spa! We hope you choose us again during your next girl's getaway trip to Columbus, OH.

Sincerely,
Nancy Howard
Area Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

I recently stayed at the Hilton Columbus Polaris on a business trip to the City. The hotel is very convenient to our branch office location which is nice. But the really nice thing is that this is an extremely nice facility with all the necessary amenities for a business traveler, and at a reasonable cost. It is the next best thing to being at home.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2014

I always stay in this Hilton when I am visiting Columbus area (3 or 4 times per year). The facilities are excellent and the staff courteous, professional and friendly. The hotel seems reasonably new and I have always found the rooms to be immaculate.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Columbus/Polaris

Address: 8700 Lyra Dr, Columbus, OH 43240-2103
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Columbus
#9 Business Hotel in Columbus
#9 Family Hotel in Columbus
Price Range: £86 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Columbus/Polaris 3.5*
Number of rooms: 252
Official Description (provided by the hotel):
Set in the thriving Polaris Centers of Commerce, the AAA Four Diamond Hilton Columbus/Polaris hotel offers an elegant stay in an excellent location. Just off Interstate 71 and featuring a complimentary shuttle to and from Port Columbus International Airport (CMH), this Columbus, OH hotel is ideally located near transportation links. The shuttle is available 6:00am to 10:30pm Monday through Friday and 7:00am to 10:00pm on weekends. ... more   less 
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Also Known As:
Hilton Columbus/Polaris Hotel Columbus
Hilton Columbus/Polaris Ohio

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