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“Quiet and very comfortable”

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Hilton Columbus/Polaris
Ranked #10 of 143 Hotels in Columbus
Certificate of Excellence
Elizabethtown, Pennsylvania
Level 6 Contributor
386 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
“Quiet and very comfortable”
Reviewed 23 August 2014

I had a room on the 8th floor - it was very quiet and the room quite comfortable. Bedding very nice, decorations very nice, desk work area one of the best. Lots of plugs too for your electronics. I ordered room service - food hot and good.

I was disappointed that the concierge level breakfast and evening drinks are only during the work week (Monday - Thursday for the drinks and Monday - Friday for breakfast). I suspect that is why the room rate was the same as a room on the non-concierge floors but I would have liked to know that.

Free internet, at least for my room, and it was very fast and easy to use. The rooms do have a temperature control so you can set the temperature you want, which is always nice. This is in a shopping area so you can easily walk to restaurants and shopping. It's right off the interstate so easy to get to.

Room Tip: I stayed in room 807 and it was very quiet. This was away from the elevator so I don't know if...
See more room tips
  • Stayed August 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
Thank Sandi0615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review, 27 August 2014
Dear Sandi0615,
Thank you so much for taking time to write such a great review on the Hilton Columbus/Polaris! We appreciate your feedback and will share your comments with our staff. We do try to communicate that our Executive Lounge is closed on the weekend by posting this on our website. I am sorry that you did not see this. We will make a better effort in letting our guests know at check-in. Thanks again for the review and we look forward to your return.

Sincerely,
Nancy Howard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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869 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
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English first
WV
Level 5 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 August 2014

As were were traveling we decided to stop at this hotel as it was late and we were very tired. All they had left was rooms with two queens and we took it. We went to our room, it was small but nice and very clean. We got into our pjs got into bed to watch tv before going to sleep, but it wouldn 't work, we made sure it was plugged in and tried to push the power button directly onthe tv...but nothing. We were too tired to get redressed and call to report it. The next day as we were checking out we told them hoping to maybe get small discount. The manager was right behind her and said nothing, and the lady checking us out only apologized. So for the money you pay for this hotel with no free breakfast and not very good customer service I wouldn't choose this hotel again.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank tinybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014

Went to stay with kids as a "stay cation" because we actually live in the area. It was very nice, besides the issues we had with the a/c, which was a bit frustrating. Other than that, it's close to lots of shopping and dining, and the indoor pool/hot tub area is nice.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 866alisonp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, United States
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2014

We passed through Columbus on our way to University of Miami, Ohio. We only stayed one night, but it was a great comfortable hotel, and we would definitely stay there again. Very modern, comfortable and clean, just what I like in a hotel.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Angel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review, 27 August 2014
Dear Angel,
Thank you for taking time to write a review on the Hilton Columbus/Polaris! We are thrilled to hear that you enjoyed your stay even though it was a short visit. Best of luck at the University of Miami, Ohio! We hope you choose us again when passing through Columbus.

Sincerely,
Nancy Howard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hudson, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

The superb and up to date aesthetics and the "Customer is treated as #1" combine at Hilton Polaris. We stayed here while visiting the Columbus Zoo for the weekend and have found our hotel that we will always stay at. The convenience of it's location is 20 minutes from the Zoo and OSU, both places we visit a lot. Cleanliness and upkeep is this hotel's main priority, along with superb service. Nothing was wrong during our stay here, and a lot of hotels in the area have a lot to live up to!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Claudine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, United States
1 review
Reviewed 11 August 2014

Hotel was quiet and clean. Close to many businesses. Watch your room service receipt, they automatically include a 20% tip but do not tell you this. Reveiw your receipts as to not tip double the amount you think is acceptable.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wesley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 6 Contributor
107 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 July 2014 via mobile

Great hotel for business if in this area of Columbus. Great location near plenty of dining and shopping. Quick to the airport.
Hotel is clean and in great shape. The staff was very friendly.
The executive club leaves a little to be desired.
Overall a great spot to stay and a nice property.

Stayed July 2014
Helpful?
Thank mtomko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review, 31 July 2014
Dear Mtomko,
Thank you very much for writing a review and letting us know about your stay. We use this feedback in order to determine where we might have areas that need some improvement. I do hope you choose us when you return to the Polaris area.

Sincerely,
Nancy Howard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Columbus/Polaris

Property: Hilton Columbus/Polaris
Address: 8700 Lyra Dr, Columbus, OH 43240-2103
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Columbus
#2 Romantic Hotel in Columbus
#9 Family Hotel in Columbus
#9 Business Hotel in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Columbus/Polaris 3.5*
Number of rooms: 252
Official Description (provided by the hotel):
Set in the thriving Polaris Centers of Commerce, the AAA Four Diamond Hilton Columbus/Polaris hotel offers an elegant stay in an excellent location. Just off Interstate 71 and featuring a complimentary shuttle to and from Port Columbus International Airport (CMH), this Columbus, OH hotel is ideally located near transportation links. The shuttle is available 6:00am to 10:30pm Monday through Friday and 7:00am to 10:00pm on weekends. ... more   less 
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Also Known As:
Hilton Columbus/Polaris Hotel Columbus
Hilton Columbus/Polaris Ohio

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