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“Latisha (desk clerk) What a great job she did!!”

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Fairfield Inn & Suites Columbus West/Hilliard
Ranked #70 of 143 Hotels in Columbus
Dayton, ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Latisha (desk clerk) What a great job she did!!”
Reviewed 8 August 2012

Just wanted to thank the management of this Marriott for their service and kindness and professionalism of staff. One in Particular was Latisha the desk check in clerk. There were a group of 46 ladies and she managed to keep her cool and smiled and helped us find a taxi to the Nationwide Arena on Friday night August 3, 2012. She deserves to be the employee of the month so thank you Latisha. Keep doing the outstanding job as the desk clerk. The rooms were clean, and the continential breakfast was good. So all in all I would recommend your establishment to anyone who needs a nice clean place to stay. Only 8 miles to downtown.

Room Tip: we stayed in room 224, it was a good location and very quiet.
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  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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148 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Farmington, Michigan
Level Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 7 August 2012

The hotel was a newer property that was beautifully appointed and quiet. We were very happy with it as we had stayed previously in a noisier hotel by the airport. I left my shoes by accident in the room when we left. When staff was called, they found them and mailed them at no cost to us which is fantastic and probably wouldn't have been done by most hotels.

  • Stayed May 2012, travelled with family
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Helpful?
1 Thank lilacs109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballwin, Missouri
Level Contributor
408 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 29 July 2012

We used this hotel twice in a little over a week as a stopping-point on our travels along Interstate 70. We found this to be a newer property with much more eye-appealing decor than the Fairfield Inns 5+ years old. The rooms were a good size, clean and comfortable.

The staff was friendly and helpful. While we did not need a lot of assistance ourselves, several times we observed the staff helping out with directions and restaurant recommendations. The location is good, with lots of dining options in a mile or two and grocery stores if you need something for the room.

This will be first on our list of hotels to book on our next road trip that takes us through the Columbus area.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Boat-Captain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 July 2012

We stayed here for my son's orientation at Ohio State. Great location for that. Very nice hotel -- large room -- and extensive (and free) breakfast selection.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kellys003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield County, CT
Level Contributor
54 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 July 2012

I decided to try this hotel because it was new. I do not think the gentleman who checked us in at the front desk could have been friendlier. He took his time checking us in and explaining everything the hotel had to offer from the complimentary breakfast to the fitness center and pool. The room was fresh and clean but I did have a slight problem with the room. When I called the front desk, the attendant did everything possible to resolve the issue. I could not have asked for better treatment. The hotel is located off the main street but can be difficult to get out of during rush hour. Lots of shopping and restaurants are within a minute or two drive of the hotel.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sevenstates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 July 2012

We stayed at this place from July 1st thro' the 3rd. It was a very good experience! The rooms are a good size and very clean. The staff is wonderful and friendly. The breakfast had some healthy choices.
My ONLY complaint would be- we had to use styrofoam ware for b'fast. There was NO regular cutlery either! I was very disappointed! Imagine the waste it produces everyday! A Hotel this size should make ALL EFFORTS to go green and help the environment. PLEASE folks start using PERMANENT WARE and do your share for environment! OSU parents like me will be very grateful to you!
Thank you!

Room Tip: Demand that they not use DISPOSABLE WARE for b'fast!
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NjUSu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allentown, Pennsylvania
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 July 2012

New decor, pretty and clean room, very friendly staff. Breakfast was as expected,no frills. Complaints: my credit card was denied and I had to use another. It should not have been denied, it was my Marrott Rewards card, and I had just paid the bill. I had to use another card and now will not get the extra points. I asked to use one of my free nights and was told I had to make those arrangements in advance. I don't have to stay here again.

Stayed July 2012, travelled with family
Helpful?
Thank Lbailey911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Columbus West/Hilliard

Property: Fairfield Inn & Suites Columbus West/Hilliard
Address: 5520 Maxwell Pl, Columbus, OH 43228-8959
Region: United States > Ohio > Columbus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #70 of 143 Hotels in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Columbus West/Hilliard 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Columbus West/Hilliard Ohio

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