Very upset that we booked a room here specifically for the hot tub and when we check in we are told that it is closed. I could have dealt with that had they let me cancel my reservation in their entirely empty hotel but not the case. Autumn at the front desk kept saying their website specifies that the hot tub is closed and there is nothing she can do about canceling. The website says nothing about it being closed... Autumn refused to let me speak to a manager and was extremely rude. I travel a great deal for my job and make a point to always stay at Hilton properties and now I know why! No more Marriott's for me! As for the room... Extremely small and paper thin walls. Stay elsewhere and save yourself the terrible treatment.
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- Also Known As:
- Fairfield Inn & Suites Columbus West/Hilliard Ohio