Stayed at the hotel for one night only for a trip to Rockbridge.
Firstly, the room was comfortable for us four, two adults and two teenage children. However my son said afterward that the sofa bed was very uncomfortable. My daughter used the gym, we did not have time to go to the pool.
The breakfast had a nice selection and of course the kids favorite, the waffle making machine.
I have two issues that I think the hotel could improve on and it was all to do with their customer service.
On arrival I asked the desk clerk of there were any local activities she knew of that we could take our kids to. She said no and that was that - no offer to look up anything or grab a leaflet which I found myself later in the lobby.
When it came to bed time there were no extra sheets in the room for the sofa bed. So I called down to the desk to request sheets only to be informed that I had to go down to reception and collect them! I found this unacceptable. In any other hotel I have stayed in the sheets were in the room and if not when you asked for them they would bring them to you.
Those are my only complaints - would I stay again?..probably but no more than one night. It was a nice quiet location.
Oh I almost forgot, the gentleman on the desk in the morning was a real help. We were attempting to print off something in the main hall and were experiencing difficulties and he graciously helped us. Thank you.
- Official Description (provided by the hotel):
- When you want inviting accommodations close to all the best Columbus offers, make the brand-new Comfort Suites(R) East Broad at 270 hotel your home away from home. This Columbus, OH hotel is just six miles from the Port Columbus International Airport. Free limited airport transportation is available on request. ... more less
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- Also Known As:
- Comfort Suites East Broad At 270 Hotel Columbus
- Comfort Suites East Broad At 270 Columbus, Ohio