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“One night stay”

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Comfort Suites East Broad at 270
Ranked #27 of 143 Hotels in Columbus
Certificate of Excellence
Windsor, Canada
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“One night stay”
Reviewed 23 May 2014 via mobile

Stayed at the hotel for one night only for a trip to Rockbridge.

Firstly, the room was comfortable for us four, two adults and two teenage children. However my son said afterward that the sofa bed was very uncomfortable. My daughter used the gym, we did not have time to go to the pool.

The breakfast had a nice selection and of course the kids favorite, the waffle making machine.

I have two issues that I think the hotel could improve on and it was all to do with their customer service.

On arrival I asked the desk clerk of there were any local activities she knew of that we could take our kids to. She said no and that was that - no offer to look up anything or grab a leaflet which I found myself later in the lobby.

When it came to bed time there were no extra sheets in the room for the sofa bed. So I called down to the desk to request sheets only to be informed that I had to go down to reception and collect them! I found this unacceptable. In any other hotel I have stayed in the sheets were in the room and if not when you asked for them they would bring them to you.

Those are my only complaints - would I stay again?..probably but no more than one night. It was a nice quiet location.

Oh I almost forgot, the gentleman on the desk in the morning was a real help. We were attempting to print off something in the main hall and were experiencing difficulties and he graciously helped us. Thank you.

Stayed May 2014, travelled with family
Helpful?
Thank midget1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindie M, Director of Sales at Comfort Suites East Broad at 270, responded to this review, 26 May 2014
Thank you for the review from your stay with us. I am sorry that you did not receive excellent service from our staff. I would welcome conversation in regards to your stay and to discuss your experience. We take great pride in our hotel and our guest's satisfaction. Please feel free to call me.
Thank you
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274 reviews from our community

Traveller rating
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    9
    7
    3
See reviews for
115
59
14
53
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Level 6 Contributor
182 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 13 May 2014 via mobile

This is a clean and attractive property off the main road, giving some peace and quiet. The rooms are large and well appointed but our shower was not up to par. The pressure was low and the fixture was the oddest thing. The front desk people were just okay, not rude but not effusive. Breakfast was okay as well...rubbery eggs but self-service waffles.

Stayed May 2014
Helpful?
Thank Huasobruto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindie M, Director of Sales at Comfort Suites East Broad at 270, responded to this review, 15 May 2014
Thank you for posting your comments. Our hotel provides an excellent value for our guests with clean, comfortable rooms that include hot breakfast buffet, WIFI & parking in the daily room rate. We have established a reputation for providing excellent customer service and being attentive to our guests' comfort and overall guest stay experience. I would love the opportunity to discuss your stay with us, please feel free to email or call me when it is convenient for you.
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Nashport, Ohio
Level 1 Contributor
4 reviews
Reviewed 4 May 2014

We had just left a "motel from hell" & decided after a disappointing day & bad experience at another place, we deserved this! It was PERFECT!! Clean, beautiful, quiet! Definitely going back!!
Wouldn't mind having a mattress like that at home. It was like floating on a cloud. I didn't toss once, went straight to sleep & I don't sleep well away from home. No issues here! They offer a SOTA work out room, pool, whirlpool, & my husband said the complimentary breakfast was first class & he *knows* breakfast!!
A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Room Tip: All rooms are ground floor. Ours was in the center, extremely quiet. Highly recommend this place. Sp...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindie M, Director of Sales at Comfort Suites East Broad at 270, responded to this review, 6 May 2014
Thanks for your amazing feedback. We are thrilled to hear that you had a relaxing stay with us while you were in Columbus. I am so glad you to hear that enjoyed the comfort of our beds; we hear that often from our guests. We appreciate you telling us that your husband was pleased with our great breakfast selections. Please consider us your home away from home the next time you are in Columbus. Kind regards
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Dallas, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014 via mobile

Me and my husband checked in late and we're really tired at that point, that we just wanted a good night sleep without roaches like at the last hotel we stayed at. The beds were extremely comfortable. This hotel looks to be fairly new. I would recommend this hotel.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Charlesed32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindie M, Director of Sales at Comfort Suites East Broad at 270, responded to this review, 29 April 2014
Thank you for sharing your experience with the TripAdvisor community! Our ultimate goal is the absolute satisfaction of each and every one of our guests, so we're all very happy that your experiences here have been favorable.As always, we'll continue to provide the very best of service and look forward to your next stay with us!
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Level 5 Contributor
93 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 April 2014

Two night stay at this location for the first time. Located in Reynoldsburg, just on the edge of Columbus. Easy access to 270 and within a 20 minute drive of the Ohio Expo Center and downtown Columbus. Kroger, Giant Eagle, Panera, Donato's Pizza, Starbucks, Bob Evan's and other shopping/food choices within just a mile or two. Room was large with a partial divider between the sleeping and living areas. Very clean and comfortable. Staff we encountered were friendly and helpful. Did notice that the floors both in the hallway and in the room on the third floor were very uneven, as if the subfloor had settled in spots. Very noticeable when pushing the luggage cart down the hall or pulling a wheeled suitcase. Bathroom was pressure during this trip was weak (another reviewer mentioned great water pressure). Also, the shower curtain was hung too high, resulting in a gap that let water escape onto the bathroom floor. Despite those two complaints (uneven floors and too short shower curtain) I would consider staying here again when in the area.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeaceLoveBoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindie M, Director of Sales at Comfort Suites East Broad at 270, responded to this review, 14 April 2014
Thank you for taking the time to respond. I am delighted you had a lovely experience on your most recent stay. It was so nice to read that you found our staff to be attentive,friendly and were pleased with our suite accommodations. On behalf of the staff, we look forward to welcoming you back to Comfort Suites East Broad at 270.
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Ann Arbor, Michigan
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 April 2014

Clean and comfortable. Very well maintained. Suite was perfect size for our family of five. My 14 year old son didn't mind the pull out sofa bed but an adult might not find it too comfy as the mattress was thin. Regular beds were very comfortable with both soft and firm pillows provided. Breakfast was very nice with a wide range of hot and cold options. We did not use the pool but it looked clean and inviting. Staff was friendly. Would definitely stay again.

Room Tip: Ask for bedding if using pull out sofabed. It is not provided in the room.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindie M, Director of Sales at Comfort Suites East Broad at 270, responded to this review, 14 April 2014
I would to thank you for staying with us during your recent visit to Columbus and I also appreciate you taking the time to provide us your feedback. Your comments will certainly be shared with all the Team Members! We look forward to seeing you again when and if your travels bring you back to Columbus.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level 6 Contributor
297 reviews
238 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 2 April 2014 via mobile

This hotel had a super fast and efficient check-in, The building and grounds are clean and well maintained. The suite was clean and the bed was comfortable. The bathroom was clean with great water pressure. Overall, a great place to stay.

Stayed April 2014, travelled on business
Helpful?
1 Thank ChuckMosher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindie M, Director of Sales at Comfort Suites East Broad at 270, responded to this review, 3 April 2014
Thank you so much for your positive review! We truly appreciate our guests that take the time to tell others about their visit to our property. We are pleased that you enjoyed your stay and the suite that you were in. We are so glad that you picked our hotel and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites East Broad at 270

Property: Comfort Suites East Broad at 270
Address: 70 Chris Perry Ln, Columbus, OH 43213-1569
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Columbus
#4 Romantic Hotel in Columbus
#7 Business Hotel in Columbus
#12 Family Hotel in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites East Broad at 270 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
When you want inviting accommodations close to all the best Columbus offers, make the brand-new Comfort Suites(R) East Broad at 270 hotel your home away from home. This Columbus, OH hotel is just six miles from the Port Columbus International Airport. Free limited airport transportation is available on request. ... more   less 
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Also Known As:
Comfort Suites East Broad At 270 Hotel Columbus
Comfort Suites East Broad At 270 Columbus, Ohio

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