Checked in about 500pm to hear them say, 'we don't have water but will within an hour'. We could see the workmen in the foyer on ladders working on the pipes. An hour later, still no water. Went to dinner. Back in 2.5 hours, still no water. To the pool and hot-tub -- very nice area -- used the bathroom there and voila, there was water! And could flush the toilet, woohoo :)
Thinking everything was back to normal, enjoyed the pool and then back to room an hour later. STILL NO WATER in the rooms. Apparently the water at the pool isn't tied into the water in the rooms. Told we could move to another Holiday Inn and they would pay, and we wouldn't be charged. Really? How nice of them! (sarcasm lol) So we packed up our things and moved to the Holiday Inn 270 - Worthington (see separate review) at 1030 pm. Not the way we wanted to spend our evening. At all.
The front desk staff, Kaitlyn and Tim were professional and handled the situation as well as could be expected. The pool was nice. The room was spacious, updated, clean. But really, it just took too long to repair the water issues and actually, not even sure how long it took since we moved to another place, along with several other people who didn't want to stay without water. (see separate review for this property)
Would we stay again? Maybe.
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- Also Known As:
- Holiday Inn Express And Suites Columbus-Polaris Parkway
- Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel Columbus
- Holiday Inn Express & Suites Columbus-Polaris Parkway Ohio