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“Family-oriented stayover in Polaris”

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Holiday Inn Express & Suites Columbus-Polaris Parkway
Ranked #40 of 143 Hotels in Columbus
Certificate of Excellence
Youngstown, Ohio
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Family-oriented stayover in Polaris”
Reviewed 22 July 2014

We stayed one night (family of 5) at this Holiday Inn Express-Polaris Parkway on a Saturday night. Highlights included: location was convenient right off of the highway and close to everywhere we needed to go, hotel was clean (other than during the breakfast rush, but that was due to people making messes not staff neglect), the staff was welcoming and friendly, and the pool area was much larger than typical hotel pools and included a slide, a lap lane, and a mushroom water feature, and the bedding was comfortable. It was a busy hotel and very family-oriented, so some guests were local residents that had checked in to enjoy the pool on a rainy day. Business guests or those not wanting the noise of kids may have to avoid the pool area. There was a door on the business center and there were rooms at the upper levels for corporate guests. Downfalls, although not much of a deterrent for us, included a lifeguard that didn't want to be there (husband is a certified life guard and kiddos are good swimmers), breakfast was typical, but the layout could have been better arranged to allow for better movement, and the majority of the water of our handicapped-accessible bathroom ended up in the floor outside of the shower.

Room Tip: Business travelers may want to go up (maybe top floor to avoid feet running across the floor)
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank travelingfool71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, 24 July 2014
Thanks for choosing to stay with us. We appreciate you letting us know how we are doing. We do have an awesome hotel with great amenities including customer service. We are always happy to hear that our guests and their families have enjoyed the pool and the breakfast. It makes our jobs worthwhile. I will share your comments with the staff so they know how they are doing as well. Come back and visit us again soon.
Donna Selby
General Manager
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306 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Kenton, Ohio
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 June 2014

What a wonderful hotel in the Polaris Mall area for families with kids. We decided to get away for the night and our main focus was finding a suitable property with a nice pool for our kids to enjoy, we found it!
The Holiday Inn Express was very clean, had a friendly front desk staff to greet you, and met all expectations one would have for a hotel of this type.
The pool area however was much nicer than your average indoor hotel pool. It includes 1 tube slide, 2 lap lanes, 1 kids slide, a mushroom water unit, and a basketball hoop. Our kids (ages 13 & 10) were delighted to have all the "extras" available and actually enjoyed it longer than the typical 15 minutes in most hotel pools where there is nothing to do but swim around in a 20x20 pool 3 feet deep.
With many nice hotels available in the Polaris area, for the cost and overall experience, the Holiday Inn Express will be our choice for an overnight trip with the kids.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theron1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, 26 June 2014
Thanks for choosing to stay with us at the Holiday Inn Express Polaris and for the awesome 5 Star rating. We are excited that we met and exceeded your expectaions during your stay. We take great pride in our hotel and serving the needs of each guest. I will share your wonderful feedback with our team so they know how they are doing. Thanks for taking the time out of your busy day to give us a big shout out. Much appreciated.
Come back and visit us again when in our local area.
Donna Selby
General Manager
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014

Business traveler who showed up with a confirmation number after flight delays and was exhausted to find they overbooked and gave my room to silver or gold members who decided to stay over! Not a single room available they sent me away to drive another 20 minutes to another hotel!

Stayed June 2014, travelled on business
Helpful?
1 Thank Al P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, 23 June 2014
Thanks for your feedback regarding your recent reservation with us. We are sorry for the inconvenience that you had upon arrival. If you would like to discuss this please contact me business hours. Unfortunately, this occastionaly does happen and we never like it for our guest either. We are happy that we did take care of the charges for you and hope you allow us the opportunity to serve you again in the future.
Donna Selby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Albans, West Virginia
Level 5 Contributor
67 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 June 2014 via mobile

It's not often I have nothing to complain about in a review but this hotel experience was as close to perfect as one could ask for. The beds were comfortable and the sheets were clean. The toiletries were good (Holiday Inn uses Bath and Bodyworks soaps), and the room was clean. The neighbors got a little loud at times but I can't fault the hotel for that. Don't order from the local Pizza Hut! It took two hours to receive my order. Good hotel! A+

Stayed June 2014, travelled on business
Helpful?
Thank M P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, 9 June 2014
Thanks for your wonderful feedback and the 5 Star Rating from your recent stay with us. We are happy to hear that you enjoyed your stay with us. We do have a great hotel and provide awesome customer service to all our guests. Everyone is VIP when staying with us. I will share your comments with the staff so they know how they are doing as well. Come back and see us again soon. We will be waiting on you. Thanks.
Donna Selby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

I have been to this hotel on many occasions it is a great place and not too much. The workers are nice and it has a great breakfast. The pool area is the best for a family with kids I have 5 and 7 year old boys they love it . I have stayed and worked at some of the more expensive hotels and this is one of the best .

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenny w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, 2 June 2014
Thanks for choosing to stay with us at the Holiday Inn Express Polaris. We are happy that your expectations are being met and you continue to come back. We love hearing that our guests enjoy their stay and are comfortable with the accomodations. Thanks for letting us know how we are doing and for the 5 Star Rating. I will pass the comments on to the staff so they know how they are doing as well. Thanks again. Come back and visit us again soon.
We appreciate you.
Donna Selby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Centerburg, Ohio
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 May 2014

Stayed in a whirlpool suite. Jets were too few and very weak. Most hotels that we have stayed at with an in-room whirlpool work much better. Did have plenty of hot water.

Room very clean and well appointed. Large 5' shower in bath was also very nice and roomy for a change.

We did not use the swimming pool or hot tub, but the facility was very impressive for a hotel, more like a water park.

Bed was very firm, a little too firm for me.

Overall, we enjoyed the hotel and would stay again, I would just not pay the extra for the whirlpool.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, 7 June 2014
Dear steve a,

Thank you for staying with us and for writing a candid review about our property. We’re glad that you enjoyed our large, clean rooms and amenities. I also appreciate the high scores given for location and service. On the other hand, your feedback regarding the in-room whirlpool has been taken note of and will be used to focus on enhancements. You comments are very important to us as this is our best resource for improving guest satisfaction. We look forward to hosting you again in the future.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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1 review
Reviewed 19 May 2014

We went here for a fun little getaway for my sons 8th grade class trip. When we came in the two associates at the front desk were very friendly. The boys were so excited as soon as they stepped in the front door. The hotel atmosphere is very clean and the boys said it had a "futuristic" look to it. So we were very impressed with the hotel itself. Then you add in the INCREDIBLE SERVICE by pretty much EVERY SINGLE EMPLOYEE that I came in contact with. The one who impressed me so much was Myleen. She was incredibly friendly, she was very helpful and was very patient and kind to us. My boys are vegetarian and we only saw ham omlettes. I explained this to Myleen and she was so helpful and she made us the egg and cheese ones. In this day in age, especially when it's a "complimentary" breakfast people typically are not as cheerful and helpful. And that's not the only one who was friendly. I went to the front desk and Susan was very sweet too. And as we were talking the hotel manager came by, Thomas. I explained how friendly everyone had been. I'm telling you, I've been to many hotels and you'll find one person whose nice but again....EVERY PERSON was incredible. Even our housekeeper Carolyn was super sweet. I will definitely be coming back to this hotel. I can not say enough about it. If I could give them a 10 I would!!!! But a big Thank you to Myleen...she started my day off right and we were all so thankful for her helpfulness.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cuebekah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, 21 May 2014
Thanks so much for choosing to stay with us at the Holiday Inn Express Polaris. We appreciate you taking the time to give us great review and the 5 Star rating. We are excited that we met your expectations in all aspects of your stay. I will share the comments with the staff so they know how they are doing as well. We hope you come back and visit us again while in the Columbus area. We are always waiting on you.
Donna Selby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Columbus-Polaris Parkway

Property: Holiday Inn Express & Suites Columbus-Polaris Parkway
Address: 8670 Orion Pl, Columbus, OH 43240-4030
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Columbus
#18 Family Hotel in Columbus
#20 Romantic Hotel in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus-Polaris Parkway 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel Columbus
Holiday Inn Express & Suites Columbus-Polaris Parkway Ohio

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