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“beautiful hotel, convenient to everything”

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SpringHill Suites Columbus OSU
Ranked #39 of 143 Hotels in Columbus
Certificate of Excellence
Reviewed 30 June 2014

We spent a fun weekend at this gorgeous hotel when our son was attending lacrosse camp at OSU. Minutes to the stadium and athletic facilities, but also very convenient as a base camp as we explored Columbus, including the charming Grandview neighborhood, German Village and the Brewery District. Also very convenient if you are attending an event at the Schottenstein Center. Everything is brand new, beautiful rooms and a lobby that makes you want to just hang out and relax. The lobby even has some great outdoor space with a fire pit, we wished we had more time to spend at the hotel! Breakfast was plentiful and constantly being replenshed. Hotel staff were very friendly and accomodating, we will definitely return next time we are in Columbus! Nice indoor pool and great equipment in the fitness center.

Room Tip: Request 4th floor for more quiet, hotel only has 4 floors.
  • Stayed: June 2014, travelled with family
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1  Thank bb7664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this reviewResponded 1 July 2014

Thank you for taking the time to write your kind review. We are pleased to hear you enjoyed our beautiful hotel, complimentary breakfast, fitness center and convenient location. Glad you were able to explore the area. Our team strives to make every stay memorable and we continue to seek new ways to positively impact the guest experience; thank you for sharing your feedback. We hope to host you again soon.

Best,
Alan Schreiber, GM

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Reviews (311)
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171 - 177 of 311 reviews

Reviewed 28 June 2014

As others have said, this is a very nice new facility, great decor and lobby area Rooms are comfortable, roomy, our suite had separate toilet and shower rooms each with separate sinks. Breakfast was very good with all of the usual basics (scrambled eggs, sausage, cereals, yogurt, etc) plus nice selection of fresh fruit. However, they seem to be having a bad week - maybe due to year of year at OSU, and many events in the area??? Our carpet had a big red stain, the shower door had mildew on it, there were never enough towels ( there were 3 of us and each day at least one of the types of towels were not fully stocked). And the pool was not clean - my teenage boys wouldn't swim in it, so you know it's bad. All in all, this was not the usual quality that I expect of Marriott and I am a frequent Marriott guest (I'm close to 50 days already this year).

  • Stayed: June 2014, travelled with family
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2  Thank EdsGirlBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this reviewResponded 1 July 2014

Thank you for sharing a review about your recent stay with us. I appreciate you recognizing our strengths while providing us some areas of opportunity for improvement. The little details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to improve our guest experience. We appreciate your loyalty to our brand and hope to have the opportunity to serve you again.

Sincerely,
Alan Schreiber, GM

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Reviewed 17 June 2014 via mobile

We went to Columbus to go to a Jackets game. What a perfect place to stay. We hot a free shuttle to the game and advice from the front desk staff on a cab company to use to get back that was reasonable. When we checked in the man at the front desk was so nice!!! I do wish I had caught his name! The room was a great size and super clean and modern! A very well stocked, many choice breakfast was included. We will most certainly stay here the next time we go to a game!!!

Stayed: April 2014, travelled with friends
Thank bodhi0916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this reviewResponded 19 June 2014

It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our amenities, but more importantly, our staff. Each member of our team strives daily to provide exceptional guest experiences. Our location is convenient to many local entertainment options, so we hope every stay is full of such positive experiences and discoveries.
Best,
Al Schreiber, GM

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Reviewed 17 June 2014

The rooms are large and comfortable with extra seating areas. There is a separate large tube-shower room with a sink and counter and a large toilet room with a sink and counter. There was a microwave and a small refrigerator. The wifi was slow. The air conditioner was too loud for my son that slept in the bed next to the window and air conditioner; it didn't bother me in the bed further away from the air conditioner. The door to the rooms made a lot of noise when they closed and there was a lot of noise from little league baseball teams there for a tournament. However they quieted down and went to bed at a reasonable hour and were not a problem when we went to bed. The exercise room and equipment was significantly better than average; I liked the elliptical machine and my spouse liked the treadmill. My son's usually like to swim but the pool was too small to attract their interest. The complimentary breakfast was enjoyable as well.

  • Stayed: June 2014, travelled with family
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Thank scwmd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this reviewResponded 19 June 2014

Dear SCWMD1,
I’m so glad you enjoyed our hotel and amenities! I appreciate your detailed review. Incredible reflections like yours give us areas to improve our guest experience. Thank you for your time in reviewing the SpringHill Suites Columbus OSU, and we hope to host you again soon.
Best,
Al Schreiber, GM

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Reviewed 17 June 2014

We arrived early and given a room right away. We were asked about preference/ location and the front desk told us there was a wedding so he was going to keep us on the main floor, also to notify them if any issues. Hotel is newer, clean and modern lobby. Open feel so it never felt crowded. Great breakfast-many choices. We were late arriving to breakfast and the gal working there said, not to worry-take our time. Hotel and staff were top notch and everything I expect from the Marriot brand.The only negative was coffee stains on the rug...but that's on the guest not the hotel.

  • Stayed: June 2014, travelled with family
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Thank carol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this reviewResponded 19 June 2014

Dear CarolRose2014,
Thank you for your review of our hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a good experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you’ll visit us again soon.
Best,
Al Schreiber, GM

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Reviewed 16 June 2014

The hotel itself is very clean and has the amenities and decor you would expect from a Springhill Suites. However, as other reviewers have posted, the hotel is situated right next to railroad tracks on the back of the building. I am a light sleeper and made the request to be on the front of the building, away from the tracks, in my reservation. Upon check in, when asked about the location of our room, we were assured that we were away from the tracks and were told "You won't even see them." Guess what we saw as soon as we got to our room and looked out the window...that's right...railroad tracks. Now, I can understand that every request can not be accommodated. However, at least tell me the truth. I would have appreciated the honesty rather than blatently lying to our faces. We travel to Columbus very frequently. I have to say that, while I feel this property offers a decent value and seems to be a clean facility, we will certainly think twice about staying here again based on how we were treated by the staff. I should note that this was our second stay at this property, and the second time that this exact situation happened.

Room Tip: Don't bother making any room requests. They will be ignored by the dishonest staff.
  • Stayed: June 2014, travelled as a couple
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1  Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this reviewResponded 18 June 2014

Thank you for sharing a review about your recent stay with us. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The little details definitely do make a trip and we regret we missed the mark during your trip. Your feedback provides many areas that we can work on in order to improve our guest experience. Thank you for staying with us and we hope to have the opportunity to serve you again.
Warmest Regards,
Al Schreiber

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Reviewed 4 June 2014

I spent one night at Springhill Suites while visiting my son at OSU. The hotel is new, very modern and clean. There was a sitting area and working area that is seperated from the area where the bed is located. The room was very nice and for the price is awesome. I am a women and happened to be alone that night and felt safe and secure entering the hotel and leaving at night. I think this is one of the most energy efficient and modern hotels I have actually stayed in. Even the lights in the elevator don't come on until you enter them. Great place to stay near campus. Will stay there again.

  • Stayed: December 2013, travelled solo
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Thank cincymom5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this reviewResponded 11 June 2014

Dear cincymom5: Thank you so much for your glowing review. We're so glad you stayed with us while you were visiting your son at OSU campus. We look forward to seeing you again on your next trip!

Sincerely,
Al Schreiber
General Manager

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Additional Information about SpringHill Suites Columbus OSU

Address: 1421 Olentangy River Rd, Columbus, OH 43212-1449
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Columbus
#31 Business Hotel in Columbus
Price Range: £106 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Columbus OSU 3*
Number of rooms: 136
Official Description (provided by the hotel):
SpringHill Suites Columbus OSU hotel is an all-suite hotel ideally located less than a mile to The Ohio State University Football Stadium, Campus & Ohio State Medical Center and Lennox Town Center on Olentangy River Rd. Just 3 minutes to Downtown Columbus, German Village and Short North area with attractions, dining and shopping. These contemporary hotel suites feature separate living and sleeping areas with microwave and mini-fridge as well as free WiFi. Hotel Amenities include Free WiFi, Cocktail Bar, Fireside Patio, Large Fitness Center, Indoor Pool. A free hot breakfast buffet is included with your rate at this Columbus Ohio hotel. Ask us about our free transportation within a 3 mile radius. ... more   less 
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Also Known As:
Springhill Suites Columbus Osu Hotel Columbus
SpringHill Suites Columbus OSU Ohio

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