Rooms very dirty and hotel not clean or healthy place to stay, rooms were disgusting with ma guests complaining. Only one elevator working the entire stay. had n been told it has been down for months.More
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Rooms very dirty and hotel not clean or healthy place to stay, rooms were disgusting with ma guests complaining. Only one elevator working the entire stay. had n been told it has been down for months.MoreShow less
I wanted to reach out and offer an apology for the less then excellent stay you had with us. We have been working with our housekeeping team to raise our standards along with grow our staff base. We are also in the process of completing a very large project in relation to our elevator which we hope to have completed in the next several weeks.
Thank you again for your feedback.
The layout of this hotel is a little crazy and parking is very confusing; however, the lack of any sort of emotion from the girl working the front desk was the cause for 4 stars (instead of five). I don't need a big welcoming, but at least a hello, smile, and acknowledgment of Hilton honor level would be nice. The lobby for the hotel is on the 6th floor, and you have to take a separate set of elevators from the lobby to rooms and from lobby to parking garage/street level. All that being said, this hotel is really really nice. The rooms are massive - almost like something you would see in a movie. The other staff were very pleasant and the gym was so impressive. I would definitely stay here again in the future; the location was wonderful.
We always try and stay at a Hilton property when we travel. What a dive!!!!! Walking into the front door there were leaves all over that had blown in from the street. It was weird, we had to take an elevator up about 5 floors to the "Lobby". We checked in. Rooms were large but the hallways were dark and dingy. One elevator was out of service and will be for quite a while according to a memo on our desk. We went out on Saturday and came back about 9 pm to find that the beds were not made, the towels were not replaced and no toilet tissue to be found. Plus, we had a light in the ceiling that would go on and off periodically making the room seem like a disco. This was NOT what we expected at a Hilton property. Andrew had the buffet breakfast. The 2 women working were extremely attentive and friendly but the food was cold. The eggs and potato's were inedible . Id pass on this place if I were u.
No hot water at 7:00 a.m. for three days in a row One of the elevators does not work which caused long delays in the morning and evening no maid service for two days or clean towels. The floor was not vacuumed.
Rooms are huge for a city. Staff are friendly. There is a restaurant/bar on site.
Two blocks up on High Street is the city bus where you can ride for free from your hotel to the convention center,
Pro-tips: Great hotel but you are in the middle of a large city where nothing near you exists after dark. Nothing.
Go to the pizza place around the corner and stock emergency pizza for breakfast.
Rooms that end in an even number face the river view.
two big issues, no hot water during my shower and being herded together and having to wait till four for everyone to check in, especially with only one person working the front desk. room size is great, people are friendly, but need to hire more.