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“Can NOT Recommend - Luxury Price for Poor Service” 1 of 5 bubbles
Review of Staybridge Suites Columbus Airport

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Staybridge Suites Columbus Airport
Ranked #66 of 143 Hotels in Columbus
Certificate of Excellence
Hamilton, Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Can NOT Recommend - Luxury Price for Poor Service”
1 of 5 bubbles Reviewed 12 August 2013

I have never posted negative feedback on-line before but our experience at Staybridge Suites Columbus Airport warrants this sharp criticism. This was suppose to be a special weekend with our grandkids and we picked what we felt would be an upscale hotel, and were willing to pay for the extra service. On the website I overlooked the understated 31st line of text that listed the hotel was under renovations until Dec 2013. The font was the same as every other line of text - nothing bold or highlighted. Every customer who was not adequately advised and subesquently surprised would have the same feeling of disappointment. The desk clerk stated they had most items available, except the waffle maker, which of course was the one thing the grandkids specifically mentioned wanting to do. Sometimes little things excite children! I then asked if they had a display of pamphlets that we could find local things to do and was advised it was removed until after the renovations were completed. Interestingly the entire lobby was filled with what appeared to be a family reunion - a group that occupied the area all evening. We checked in and the kids immediately changed into their swim suits and went to the pool. We were further disappointed by the DANGER "Crime Scene" warning tape that was strapped back and forth across the out-of-order hot tub. I wish I had taken a photo. It looked terrible. Then, literally 12 kids came into the pool with one adult and intimidated our two grandkids with blatant aggressiveness. It was very ghetto. Before our kids were scared out of the pool I had gone to the room to do some paperwork so my wife went to the front desk and asked for them to do something about the unruly guests but she was turned away because the attendant said she was the only one at the desk. So, swimming was now crossed off the list - the MAIN reason for our hotel stay. Later our granddaughter wanted to play the big chess set outside and my wife politely asked the front desk and was advised that it was closed. It was 10:30 and she just explained to our granddaughter that it was too late. Even the 11-yr old recognized the reunion continued outside, where it was suppose to be "closed." At 12:30 in the morning people were still playing in the courtyard. The staff would not enforce hotel policies upon the rule breakers but had no problem denying the majority of civil-acting guests. We shortened our stay, leaving promptly the next morning. Charging full price for half service is bad for future business. For weekend travelers, and especially families, I cannot recommend this hotel.

Room Tip: Call before booking to ask if any amenities are out of order. For weekend travelers pick a hotel th...
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  • Stayed August 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Columbus Airport, responded to this review, 28 August 2013
Dear Greg M,

Thank you for sharing your experience with us. We take our guest observations very seriously and always strive to provide comfortable and welcoming accommodations.

However, we’re sorry we fell below your expectations on most of our amenities. Please accept our sincerest apologies for the inconvenience this has caused you and deeply regret the dissatisfaction you had with our service level.

We appreciate your feedback as this allows us to assess where we have opportunities to make improvements. Thank you for your business and for taking the time to write your concerns.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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125 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Cleveland, Ohio
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 11 August 2013

The room was nice and big with two bedrooms. Nice pool, mediocre breakfast. The bad thing is that you can hear every movement of the people above you. They ran around continuously until after midnight, and then proceeded to get up at 5 and walk around nonstop for several hours. On top of that, the airplanes start taking off at the crack of dawn, and sound like they are right outside the window. Don't stay here unless you need to be by the airport! My family of five got no sleep all weekend, making us all very cranky!

Room Tip: Ask for a room on the top floor!
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  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Nancy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Columbus Airport, responded to this review, 28 August 2013
Dear Nancy W,

We appreciate you sharing your experience regarding your stay with us. It is regrettable you did not enjoy your stay at our property. Please accept my sincere apology for the noise challenges you experienced during your stay. I have taken note of your valuable comments and will address these to continually monitor and improve the quality and services we offer.

Thank you for your feedback and I hope that you will give us the opportunity to serve you again in the future.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dearborn Heights, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 13 July 2013 via mobile

This hotel is undergoing renovations. I didn't know until check-in. No one alerted us to that beforehand or at check in. I just noticed as I looked around. Wow! I wish I would have read the other reviews first! Ugh. Our stay was okay but I really didn't want to stay in a place being renovated. I could have stayed home for that because we are renovating there! Ha! There were too many quirky things about this place to mentioned. It doesn't look like the renovations being done are being done very well either. I'll just say, I stay in a lot of places but I won't be staying here again.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Columbus Airport, responded to this review, 30 July 2013
Dear Alan M,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the information confusion and for the renovation. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wyoming, Michigan, United States
Level Contributor
142 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 bubbles Reviewed 10 July 2013

I give our experience two stars - the hotel itself could be worth three stars. We wanted a suite to share with a relative. The suite itself was very workable - nice, clean, neat and spacious. However, they were in the middle of renovations which they did not let us know about ahead of time. No tourist information was available, and the entrance did not look very nice. Breakfast was a disappointment. One reason we chose this hotel over others was because it had a waffle maker. The waffle maker was not in use because of renovations. For hot breakfast they only offered eggs and meat all three days we were there. No waffles, pancakes or French Toast to make up for the missing waffle maker. The juice wasn't available at first the first morning, and I had to go to a different room to get hot water for hot chocolate. The swimming pool was nice as was the hot tub. They were in a very public location, however, being right beside the courtyard. The 2nd day a group of people decided to have a party in the pool and pushed us out with a catch the football game. The next day the pool was closed because they had broken a glass in the pool and now it needed to be cleaned. We also found it odd that there was no light housekeeping over the weekend - we ended up with overflowing garbage and had to use the same towels several times. Also, the telephone had a front desk button that didn't work. I had to go to the front desk for help. The person there was incredulous I didn't know to phone "0" instead. On the plus side, one morning the toilet clogged and the repairman came within 10 minutes of our contacting the front desk. And the weekend maintenance man was very sorry that we could not use the pool on Sunday due to the glass. He even offered sodas for the children.

  • Stayed July 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bertram S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Columbus Airport, responded to this review, 31 July 2013
Dear Bertram S,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

We are so sorry to see you did not enjoy your overall experience with us and regret our hotel did not live up to your expectations in some aspects of your stay. As our success is measured by how our guests evaluate our services and facilities, I want you to know that the feedback we receive are taken seriously. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Once again, thank you for staying with us and leaving us a feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
103 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 22 June 2013

This is a suite with kitchen and fridge. The size is very good. They have a separate living room with a tv. This hotel also offers a fitness room and an outdoor pool. The furnishings are a little old and the rooms could use some updating. The beds are still comfortable, so all in all it is livable. The staff is very friendly and helpful.

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MichelleLohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Columbus Airport, responded to this review, 9 July 2013
Dear Savanasin,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and the staff was a highlight of your visit.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 19 June 2013

This is our GO-TO airport hotel for many reasons. First, the hotel is affiliated with Priority Club which earns points and provides upgrades, along with other features. Second, it is nice to have a full breakfast waiting for us before traveling. Even when faced with early flights, we are usually able to find a snack or two to take with us. The evening receptions several nights a week are quite a nice touch allowing us to simply relax once we reach the airport. Of course, the well-equipped exercise room and swimming pool provide activities for everyone in our travel group. During one stay the hot tub was not working correctly; however, I'm certain that has been addressed. Our home is 75 miles from the airport. Therefore, we enjoy arriving the day before a flight and having the opportunity to be rested before traveling. For a minimal fee included in the reservation, parking is free at this off-airport site. (We normally book on-line and study the rates. Sometimes the Park and Fly feature is not listed. Therefore, I've booked the regular room price and then the fee was adjusted at check-in. I agree with an earlier review that this should be noted on the web page. In that manner, everyone knows the policy.) We appreciate the shuttle the hotel provides at different hours. After getting our luggage from a return flight, we simply call the hotel and ask that the shuttle be sent. It's quick! Rarely we've had to use a cab simply because of a very late flight. The fee was minimal. A few times we have stayed at the hotel following a late-arriving flight. We've found it handy to sleep in, have breakfast, and even do our laundry for free. There is a gas station/convenience store within walking distance that has a Subway. Also, when we've wanted a larger evening meal, we've walked to the Marriott and appreciated the expansive menu selections. The wireless service has worked fine for us, and I have used the business center a few times. It was well-equipped; however, the computers were not as fast as hoped. The staff members have been quite helpful. In fact, many greeted us as return guest. We've been very pleased with the service at this hotel and look forward to our next stay.

  • Stayed March 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LASH78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
92 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 12 June 2013

The Staybridge Inn at Columbus Airport is clean, neat, & the staff is attentive & helpful. The only complaint I would have is that I understood from reading internet reviews that one can park their car for a few days at the hotel for free. We booked our room at the senior rate and when we arrived we were told the free parking would not apply since we had a cheaper room rate. This fact needs to be noted somewhere on the hotel site. The personnel at the desk did politely direct us to the cheapest parking at the airport. The evening "snack" (burgers & more!) was more than adequate and breakfast was the usual hotel fare. We definitely will stay here again if we need a pre-flight hotel.

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ohsuzyq10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Columbus Airport

Property: Staybridge Suites Columbus Airport
Address: 2890 Airport Drive, Columbus, OH 43219
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Business Hotel in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Columbus Airport 3*
Number of rooms: 87
Official Description (provided by the hotel):
Welcome to the Staybridge Suites Columbus Airport conveniently located near Columbus Airport and minutes away from Easton Town Center, DSCC/DLA/DFAS Center, The Ohio State University, Columbus Convention Center, Ohio Expo Center, MAPFRE Crew Stadium, Nationwide Arena and Hollywood Casino. Complimentary airport shuttle is provided. Our guests love our all suite hotel! They can choose to enjoy a spacious studio, 1-bedroom or 2-bedroom/2 bath suites. Every suite has a fully equipped kitchen with refrigerators, stove tops, microwave oven, dishwasher and free high-speed internet access. Sundries are available from The Pantry store. Complimentary guest laundry, business center, and fitness room are open until 10 PM so you only have to work around one schedule - yours. Enjoy a swim in the indoor pool or a game of Basketball on the outdoor Sport Court. Relax in the Gazebo or by the fire pit in the courtyard. Guests can also enjoy a complimentary hot breakfast buffet every morning in our spacious Great Room. Monday - Wednesday your Staybridge Suites team hosts an Evening Reception consisting of beverages and light food each week. We offer many amenities and services to provide every guest all the comforts necessary to Make It Your Place. ... more   less 
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Also Known As:
Staybridge Suites Columbus Airport Hotel Columbus
Columbus Staybridge Suites
Staybridge Suites Columbus Airport Ohio

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