I have never posted negative feedback on-line before but our experience at Staybridge Suites Columbus Airport warrants this sharp criticism. This was suppose to be a special weekend with our grandkids and we picked what we felt would be an upscale hotel, and were willing to pay for the extra service. On the website I overlooked the understated 31st line of text that listed the hotel was under renovations until Dec 2013. The font was the same as every other line of text - nothing bold or highlighted. Every customer who was not adequately advised and subesquently surprised would have the same feeling of disappointment. The desk clerk stated they had most items available, except the waffle maker, which of course was the one thing the grandkids specifically mentioned wanting to do. Sometimes little things excite children! I then asked if they had a display of pamphlets that we could find local things to do and was advised it was removed until after the renovations were completed. Interestingly the entire lobby was filled with what appeared to be a family reunion - a group that occupied the area all evening. We checked in and the kids immediately changed into their swim suits and went to the pool. We were further disappointed by the DANGER "Crime Scene" warning tape that was strapped back and forth across the out-of-order hot tub. I wish I had taken a photo. It looked terrible. Then, literally 12 kids came into the pool with one adult and intimidated our two grandkids with blatant aggressiveness. It was very ghetto. Before our kids were scared out of the pool I had gone to the room to do some paperwork so my wife went to the front desk and asked for them to do something about the unruly guests but she was turned away because the attendant said she was the only one at the desk. So, swimming was now crossed off the list - the MAIN reason for our hotel stay. Later our granddaughter wanted to play the big chess set outside and my wife politely asked the front desk and was advised that it was closed. It was 10:30 and she just explained to our granddaughter that it was too late. Even the 11-yr old recognized the reunion continued outside, where it was suppose to be "closed." At 12:30 in the morning people were still playing in the courtyard. The staff would not enforce hotel policies upon the rule breakers but had no problem denying the majority of civil-acting guests. We shortened our stay, leaving promptly the next morning. Charging full price for half service is bad for future business. For weekend travelers, and especially families, I cannot recommend this hotel.
- Official Description (provided by the hotel):
- Welcome to the Staybridge Suites Columbus Airport conveniently located near Columbus Airport and minutes away from Easton Town Center, DSCC/DLA/DFAS Center, The Ohio State University, Columbus Convention Center, Ohio Expo Center, MAPFRE Crew Stadium, Nationwide Arena and Hollywood Casino. Complimentary airport shuttle is provided. Our guests love our all suite hotel! They can choose to enjoy a spacious studio, 1-bedroom or 2-bedroom/2 bath suites. Every suite has a fully equipped kitchen with refrigerators, stove tops, microwave oven, dishwasher and free high-speed internet access. Sundries are available from The Pantry store. Complimentary guest laundry, business center, and fitness room are open until 10 PM so you only have to work around one schedule - yours. Enjoy a swim in the indoor pool or a game of Basketball on the outdoor Sport Court. Relax in the Gazebo or by the fire pit in the courtyard. Guests can also enjoy a complimentary hot breakfast buffet every morning in our spacious Great Room. Monday - Wednesday your Staybridge Suites team hosts an Evening Reception consisting of beverages and light food each week. We offer many amenities and services to provide every guest all the comforts necessary to Make It Your Place. ... more less
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- Also Known As:
- Staybridge Suites Columbus Airport Hotel Columbus
- Columbus Staybridge Suites
- Staybridge Suites Columbus Airport Ohio