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“Not Up To Hilton Standards”

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Homewood Suites by Hilton Columbus Airport
Ranked #55 of 143 Hotels in Columbus
Certificate of Excellence
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Not Up To Hilton Standards”
Reviewed 18 October 2013

We stayed in this hotel with a group and had several rooms blocked. The entire process in working with the sales team was the most disorganized and awful experiences I've had with Hilton - and our group stays in Hilton Hotels across the country. We arranged everything in advance and when our guests arrived, the hotel had no record of our details. Rooms had been prepaid by credit card and they tried to charge each of the guests as they arrived. When mentioned to the hotel later, they didn't offer anything to make our experience right and even refused to offer Hilton Honors points for the 15 rooms we paid for. I was told to contact Hilton Corporate because they don't know of any way to put points on a room after the fact and/or on a room block (which I do at every Hilton across the USA). There was a definite lack of structure, organization and concern on behalf of the hotel and I will never consider staying there again. The rooms were also old and outdated.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EventGuy78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly M, Manager at Homewood Suites by Hilton Columbus Airport, responded to this review, 21 October 2013
Thank you for taking the time to review your stay with us. I would like to apologize for the inconveniences you experienced . We try to always go above and beyond for our guests and I am very sorry to hear that we were unable to do that for you. I want you to know that all of the inconveniences you experienced will be addressed with the proper departments and we hope that we can have the chance to have you as a guest in the future and will be able to exceed your expectations as we always try to do. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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395 reviews from our community

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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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  • Any
English first
Bloomington, IN
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 October 2013

I just stayed at this hotel last week, in Rm 301. I would really prefer to give this hotel 3 1/2 stars -- it WASN'T "Very Good", but it WAS better than "Average". The location, for us, was terrific. We were only six minutes or so from the Ohio State Fairgrounds. The hotel is nice, and quite large, but had some strange inconveniences. First off, I had trouble entering the room -- and had to go downstairs to get help. The problem turned out to be that I was pushing DOWN on the door latch, instead of pulling it UP. I felt like an idiot, but really --- how many instances are there where you pull UP on the door latch to get into a room?? The dbl queen suite was very comfortable for my friend, my daughter and me. However, I had planned that one of us would sleep in the fold-out bed in the living room -- and that was simply not possible. The mattress of the fold out bed was quite flimsy, with lots of springs evident. It would be comfortable only for a young child. Cleanliness in general was excellent, although for some weird reason there were only 2 towels in the whole suite!! Definitely not enough for three women -- or anyone, I'd guess. Housekeeping promptly brought up 3 additional towels when I requested them. I couldn't find an ice bucket anywhere, so I ended up using a cooking pot for ice. And then....there was the whole journey trying to find an ice machine. I left my room, and basically toured the entire 3rd floor in hopes of finding an ice machine. Finally, I ended up on the main floor, and found one there. I never did find a vending machine, and purchased a few beverages from the front desk. As the airport was close by, it wasn't surprising that there was plane traffic. I didn't really expect to be as loud as it was, and starting at 6:30 a.m. There were multiple planes for about 1/2 an hour starting at that time, all of which sounded like they were going to land on the hotel's roof. Bring your earplugs if you're a light sleeper! We didn't use the fitness room or pool, although both looked nice. Breakfast was the usual; the complimentary options included hot items. The service staff down in the breakfast area were very attentive. I'd stay there again -- it would probably be more comfortable the second time around if I knew what hitches to expect!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SheBloom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly M, Manager at Homewood Suites by Hilton Columbus Airport, responded to this review, 21 October 2013
Thank you for taking the time to review your stay with us. I would like to apologize for the inconveniences you experienced . We try to always go above and beyond for our guests and I am very sorry to hear that we were unable to do that for you. I want you to know that all of the inconveniences you experienced will be addressed with the proper departments and we hope that we can have the chance to have you as a guest in the future and will be able to exceed your expectations as we always try to do. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
Reviewed 17 October 2013

Wonderful staff, wonderful atmosphere. The free evening meal was a nice touch and helped me to settle in for the night without having to run out for dinner. Definitely will be staying again and will recommend to family, friends and co-workers!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Stacy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren, United States
1 review
Reviewed 16 October 2013

The two bedroom suite with a full kitchen was a wonderful space to stay with three teens in tow. The complimentary breakfast and weekday dinner offerings were quite nice with lots of variety. The staff was very accommodating and friendly. Our only complaint was the pool temperature was too cold and the hot tub jets weren't working properly.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Theresa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeSoto, Texas
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2013

I was here for business and stayed 2 nights and did not receive any mention of my diamond status or any perks as I have at other Homewood Suites. I did not even get a few free bottles of water. Plus one night I saw a big black bug in my bed when I opened the covers.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Augustine FL
Level Contributor
637 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed 12 October 2013

Stayed here last week for one night and I enjoyed my stay. Check-in was quick and my room was great. I stayed in a one bedroom suite, which had a microwave a refrigerator and fireplace. My room was large and very clean.

In the evening they had a social hour, with salads and chili. You could also buy draft beer and wine for a dollar.

The pool and hot tub were super clean!

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gregbooras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 10 October 2013

It was a nice place to stay is satisfied all of our needs. We used everything that the hotel had the offer. Complimentary Shuttle from Airport, Pool, Excercise room, Dinning area and our Suite. The only complaint was that the jets didn't work as well as they should in the jacuzzi.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank felt0nd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Columbus Airport

Property: Homewood Suites by Hilton Columbus Airport
Address: 2880 Airport Dr, Columbus, OH 43219-2240
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Columbus Airport 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Columbus Airport Hotel Columbus
Homewood Suites Columbus Airport
Hilton Columbus
Homewood Columbus
Columbus Homewood Suites
Columbus Hilton
Homewood Suites By Hilton Columbus Airport Ohio

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