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“Great location - friendly staff” 4 of 5 bubbles
Review of Hilton Columbus at Easton

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Hilton Columbus at Easton
Ranked #12 of 143 Hotels in Columbus
Certificate of Excellence
toronto, Canada
2 reviews
“Great location - friendly staff”
4 of 5 bubbles Reviewed 15 October 2013

The hotel is situated across from the Easton Mall. The mall has everything one can imagine. One of the best outdoor mall I've been too. As for the hotel, the staff were very friendly and helpful. The hotel is kept clean. My only complaint is they charge for WIFI. This isn't the only hotel that does. I think paying $249 + taxes, this would be included.

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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948 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
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  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hamilton, Ohio, United States
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 14 October 2013 credit card Amex Cardmember Review

If you want a high end American Girl Doll experience for your child .... this is a winner! We stayed in the Hilton as a gift for my daughter ... and she really was blown away from the cookie and milk that were perfect.

Stayed August 2013, travelled with family
Helpful?
1 Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Bellmore, New York
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

This hotel has 4 Diamonds and it is terrific! This place has it all, excellent service, excellent restaurants excellent health club. Excellent everything!!!! The mall is across the street and you do not hear a peep. Lots of restaurant and store options and people want to knock themselves out to help you. I will stay here again.

Room Tip: Every room in this hotel is a good room.
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shep48274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level Contributor
700 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

Great run hotel in a great location in front of Easton shopping area. The hotel staff is very good. We had a make up lamp go out and within minutes the lamp was replaced. The hotel rooms need a refurbishment.

Room Tip: High floor room away from elevators
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  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dealmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie R, Manager at Hilton Columbus at Easton, responded to this review, 10 October 2013
Thank you for providing us with your valuable feedback. I am glad to hear you enjoyed your stay. I am also excited to announce that we will be undergoing renovations beginning the summer of 2014. All of our 313 guestrooms will have new furniture, decorations, color schemes and so much more! We hope you will come back and check us out after our updates!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellefontaine, Ohio
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

This hotel is a great place to go and relax. The hotel is located at the edge of Easton and you can walk to the many shops and restaurants. The parking lot is large but almost always full. The parking spaces in the main lot are tight but additional parking is available in the garage at the end of the lot. Valet parking is only $10 and we always use the valet parking when we stay here. Your car is parked right outside the front entrance, allowing you to easily retrieve items from the car. No need to ask the valet to bring your car around if you forget something. The bar area is huge and has many different seating areas. You can watch sports or sit with friends The staff is friendly and the rooms are clean and quiet. We have already booked another stay in November.

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank scottandapril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie R, Manager at Hilton Columbus at Easton, responded to this review, 10 October 2013
Dear valued guest, thank you for taking the time to share your positive experiences at our hotel with us. I am glad to hear you enjoyed your visit at Easton. Our team wishes you the best and we look forward to your stay in November!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers, Florida
Level Contributor
81 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 bubbles Reviewed 4 October 2013 via mobile

Disclosure: I am a Hilton Honors Gold level customer. I also design and build web sites.

Without question this hotel has the very worst WiFi "system" I have ever encountered at a Hilton or anywhere else. I have found the entire brand uniformly bad but none quite this bad.

Having been burned before, I carefully quizzed the desk clerk about the log in process. I was given totally wrong information to include the password.
Several phone calls ensued with very nice people who were rightfully embarrassed but equally unhelpful. It soon became apparent that the staff is even more annoyed than I about the "system". It wastes their time and energy having to deal with irate customers all the while insuring a drop in employee morale by making them look like idiots for a situation completely out of their control.

Finally two people, again nice people, showed up at my door and were able to log me on...using their own password... and suggested leaving well enough alone and not logging out. Should you you wish to use your iPhone or iPad in the lobby however, guess what, you must log in again to a different "system".

To say that the Hilton brand relies on AT&T for WiFi is an outrage is an understatement of the highest order. If you require WiFi stay somewhere else, anywhere else, but a Hilton brand.

Stayed October 2013, travelled on business
Helpful?
1 Thank Intlpvti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie R, Manager at Hilton Columbus at Easton, responded to this review, 8 October 2013
Dear valued guest, thank you for taking the time to share your feedback regarding your experiences at our hotel. Please accept my sincerest apologies for the internet problems you encountered during your stay. I understand how frustrating this can be and am sorry we were unable to resolve this issue. At Hilton, we always strive to go above and beyond for our guests and I regret that we were unable to do this for you. If I can be of any further assistance in this matter, please do not hesitate to contact the hotel. We greatly appreciate you choosing Hilton Columbus at Easton and hope you will give us as well as other Hiltons another chance to make this right for you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Catonsville
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 4 October 2013

Great facility in Easton across street from upscale shopping/dining area...easy access to park for for running and to airport. Facility/rooms outstanding...staff friendly...very nice grounds... lovely setting. Rooms spacious...great shower !

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank JohnGMJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Columbus at Easton

Property: Hilton Columbus at Easton
Address: 3900 Chagrin Drive, Columbus, OH 43219
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Columbus
#5 Family Hotel in Columbus
#12 Romantic Hotel in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Columbus at Easton 3.5*
Number of rooms: 313
Official Description (provided by the hotel):
The Hilton Columbus at Easton is a AAA 4-Diamond, full service, upscale, smoke-free hotel. Easton's thriving corporate and retail centers make the Hilton Easton the perfect location. A world of excitement awaits just outside. There are more than 100 shops, restaurants and entertainment. It's all just steps from the Hilton Columbus at Easton and it's unforgettable! ... more   less 
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Also Known As:
Hilton Columbus At Easton Hotel Columbus
Hilton Hotel Columbus
Columbus Hilton Hotel
Hilton Columbus At Easton Ohio

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