The hotel is newer, clean and seems pretty decent. But we were initially checked in to a room that already had people in it. Boy were those folks surprised when we walked in!
Once we were actually checked in to an unoccupied room, we had problems with the front desk not answering the phone. Additionally, this is, without doubt, the noisiest hotel I have ever stayed in. And by that I mean you can hear normal conversations from adjacent rooms, and all footfalls from the hallway and room above.
After I posted a review of this stay on Priceline, Michael Dunne (front office manager) contacted me personally to address my concerns. He went on to offer me a complimentary night's stay at the hotel to make up for what was, overall, a disappointing experience.
I responded to Mr. Dunne's e-mail and accepted his offer of a free stay. I found it very impressive that management went out of its way to address a customer complaint and earn my loyalty as a customer.
But, sadly, Mr. Dunne hasn't responded since or followed through at all. I obviously won't be returning to this hotel any time soon.
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- Also Known As:
- Country Inn & Suites Columbus Airport East Hotel Columbus
- Country Inn And Suites Columbus Airport East
- Country Inn Columbus
- Columbus Country Inn
- Country Inn & Suites By Carlson, Columbus Airport East Ohio