I reserved a room 2 days ago at this hotel for Quarter Horse Congress. My horse was injured and I called the hotel to cancel. They could not find my reservation at all. I had a ref. number and they told me I would have to call Travel now.com. I called and they had the reservation. Travel Now called the hotel explaining the cancellation and asking to wave the cancellation fee. The hotel manager refused. Travel Now had me call and speak with the manager. I was told it is a BUSINESS to make money and I could be lying about the emergency to get them to wave the fee. I offered to send them All correspondence and information between the vet and myself, to prove my emergency. Manager was not pleasant to say the least even though I kept calm acting as a lady. This hotel obviously leaves a lot to be desired. Losing reservations, bad attitude and not being personable is not qualities of a good manager and reflects poorly on the hotel.
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- Also Known As:
- Varsity Hotel Columbus
- Varsity Inn Columbus, Ohio