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“Nice facility not so nice service”
Review of The Blackwell

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The Blackwell
Ranked #3 of 143 Hotels in Columbus
Certificate of Excellence
Reviewed 10 August 2005

The facilities at the Blackwell are nice, however the service we received when we held a high end charity event at the place was less than optimal. As a matter of fact it was poor. Poor organization and communication, poor service. We were overcharged for things we did not request and when we questioned them we were argued with and stonewalled.

The staff is not very friendly or cooperative. I would not suggest holding an event here.

Staying one night I think is okay.

  • Stayed: December 2004, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
1  Thank Sunnybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (623)
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611 - 617 of 623 reviews

Reviewed 17 July 2005

Just returned from a great weekend stay a the Blackwell. The hotel has all the features my wife and i look for when we are staying out of town. Very clean new rooms,Great room service and dinning room food (quality ingredients), And a very helpfull staff. The hotel is on the campus of ohio state, but very close to downtown(10 min drive). We normally stay at westin hotels because of the quality and the comfort of their beds and the blackwell is right up there with them.Loved the free high speed internet service!!!!!

  • Stayed: July 2005
    • Value
    • Rooms
    • Cleanliness
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2  Thank produceboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2005

Really outstanding hotel. Friendly staff, upscale decor, excellent dining, VERY clean, and amenities you would not even expect...such as turn down service and nice fluffy robes. For the price I booked this hotel at, I would not have expected so much. Really seems more like a five-star hotel and even out shines some of the five-stars I've stayed in. I was in Ohio on business and won't be returning in the near future, but this hotel makes me wish I had another reason to go back! :) Will stay there again if the opportunity ever presents itself...or I just need a weekend off!

  • Stayed: March 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
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6  Thank elle55407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2005

When the power (and heat) went out in Columbus right before Christmas, my elderly father-in-law and I fled to The Blackwell to stay warm. I had heard from many out-of-town visitors what a great hotel it is, but this time got to enjoy it myself--and at a hard to beat holiday rate of $89.95 to boot. They weren't expecting all the business they got, so they were a little short-staffed in housekeeping, valets, and the restaurant (not their fault!) Despite that, they did a wonderful job of making us feel welcome and comfortable and even were flexible enough to let us check out fairly late on our second day while we waited to say if our power would come back on. I will definitely continue to send out-of-town guests there. Under normal conditions their restaurant is quite good for both lunch and dinner, with eager to please Ohio State U. students as waitstaff.

4  Thank AnnikaColumbus_OH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 9 December 2004

I am a way-too-frequent business traveller who never thought she'd find such a gem in Columbus, Ohio. Like most users of this site, I've stayed in accomodations ranging from scary to super-luxurious, and it never ceases to amaze me how some properties can charge so much money yet give their guests little motivation to return.
I paid $139/night (plus tax) in early December 2004. I was there for five nights. The hotel was sold out for some nights during my stay. My double room on the 3rd floor had two stylish wood desks built into the wall opposite the beds, w/ proper desk chairs, drawers and shelves, separated by a TV console. A large armchair, table-height table with fold-down sides, separate bar with coffee and ice bucket, safe (big enough to slide my laptop into easily) and nicely-configured closet made this room VERY comfortable.
Everyone I met during my weeklong stay here seemed genuinely committed to the enjoyment of my stay. How refreshing!
Here is a list of more "little things" that made my stay here special:
1. Arriving at 1AM, yet the valet and front desk staff were perky.
I had self-parked in the wrong lot, and the valet suggested I let him worry about moving my car to the right lot while I headed upstairs to get settled in (and get some sleep before my 6AM wake-up call). The front desk called me to ask if I liked my room. Wake-up calls are human-powered and you can get a follow-up call if you want a few more minutes of blissful sleep in the comfy beds.
2. All areas of the hotel are clean, clean, clean and undamaged.
3. Free, fast, reliable Internet.
4. Ice service nightly, with BIG, delicious chocolates.
5. No stains on carpets, furniture or linens. Nice bathrobe.
6. Good selection of stationery and pens in room.
7. Room service food was OUTSTANDING, excellent presentation.
8. Whenever I called the front desk, the phone was immediately answered.
9. My FedEx package was waiting for me in my room.
10. Multi-function alarm clock was easy to figure out ;o)

All this service and perks for $139/night. Miraculous for this price range.

Wasn't there anything at all wrong with this hotel? Probably the only negative is that the hotel parking is valet-only, but the cost was included in my room rate and I never had to wait if I called 10 minutes before. There is a parking garage 1 block away, but I am not certain that it allows overnight parking.
Nice breakfast buffet included. I think the rate would have been $109 per night if I did not want parking and breakfast.
I wish every business trip could be this pleasant.

12  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017
Google Translation

  • Stayed: August 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2016
Google Translation

  • Stayed: November 2015, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Ksenia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Blackwell

Address: 2110 Tuttle Park Pl, Columbus, OH 43210-1137
Region: United States > Ohio > Columbus
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Columbus
#1 Family Hotel in Columbus
#1 Business Hotel in Columbus
#5 Romantic Hotel in Columbus
Price Range: £124 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Blackwell 4*
Number of rooms: 151
Reservation Options:
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Also Known As:
The Blackwell Hotel Columbus
Blackwell Hotel Columbus
The Blackwell Columbus, Ohio

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