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“airport hotel” 5 of 5 bubbles
Review of Hilton Garden Inn Columbus Airport

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Hilton Garden Inn Columbus Airport
Ranked #24 of 143 Hotels in Columbus
Certificate of Excellence
jeromesville, United States
1 review
“airport hotel”
5 of 5 bubbles Reviewed 29 December 2013

great value for the money. parking package drops you at airport and picks you back up. everything you could want in amenities - pool, restaurant, internet. very friendly staff. very clean, one of the cleanest hotel pools I've seen. I will look for Hiltons from now on.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Judy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Front Office Manager at Hilton Garden Inn Columbus Airport, responded to this review, 30 December 2013
Hi Judy A! Thank you for your note, we are so happy to see that you enjoyed your stay with us! Also, our maintenance staff takes a lot of pride in that pool so I'll pass your message along to our whole staff... thank you again for staying with us!
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491 reviews from our community

Traveller rating
    205
    156
    74
    42
    14
See reviews for
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256
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Athens, United States
1 review
5 of 5 bubbles Reviewed 25 December 2013

This hotel has been our go-to spot for any trip to Columbus, especially the airport. Excellent service and amenities, reasonable price. We know when we come to this hotel, everything we need or want is within easy reach. Their "park here while you fly" policy is one we've made use of more than once, simplifying the issue of what to do with the car while we're traveling.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Front Office Manager at Hilton Garden Inn Columbus Airport, responded to this review, 30 December 2013
Hi William C! Wow, thank you so much for your review! We are honored to have you as our return guest; I am glad that our Park, Stay and Go package is convenient for you. We truly appreciate your kind words. Safe travels and happy holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcomerstown, Ohio
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 December 2013 via mobile

Our stay was very enjoyable. Comfortable clean accommodations and the pool/spa was perfect. Auto thermostat in room could only be set to 75'f, I could have done with a few more degrees. The keurig was a pleasant surprise. If you are wanting to go to McDonald's across the road. Whilst convienient, it was a little too much trigger crossing the road. They could do with having an available crossing. Staff were friendly and courteous. Nice to have hot drinks on tap in the lobby. The shuttle service was polite and ontime also.

Stayed December 2013, travelled with family
Helpful?
Thank eXtremeBeing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Front Office Manager at Hilton Garden Inn Columbus Airport, responded to this review, 24 December 2013
Hi o3ranger,

Thank you so much for leaving your thoughts about our hotel! I am so glad you enjoyed your stay with us and used the brand new Keurig coffee machines! We love them too. We do offer a complimentary shuttle that can take you to lots of restaurants and shopping, in case you wanted to give it a try next time you're in town. We hope to see you back soon!

Happy holidays!
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Las Vegas, Nevada
Level Contributor
103 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 14 December 2013 via mobile

This hotel on the outside is nice. The lobby is big and seems up to date. The rooms are at giant let down. They look as though they haven't been remodeled in 15 yrs. The mattress was unbelievably thin. I can't believe this is a hilton. On the plus the staff is extremely friendly.

Stayed December 2013, travelled as a couple
Helpful?
Thank MichelleLohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_marcum3, General Manager at Hilton Garden Inn Columbus Airport, responded to this review, 16 December 2013
Dear Guest,

Thank you for taking the time to review our hotel on TripAdvisor in regards to your recent stay. Our property and brand goal is to exceed our guests’ expectations--and I am disappointed that we were unable to meet your expectations for your stay with us. In your review, you bring up some great points in regards to our guest rooms. In regards to updating our rooms---we're already on our way. In fact, our property will begin the guest rooom and guest bathroom renovations starting later this week to address the concerns you addressed.

Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services.

Thank you again for sharing your experience. I do hope to have another opportunity to serve you, if your travels bring you back to our area.

Sincerely,


Paul Marcum
General Manager
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Grover Beach, CA, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

Great Hotel for this trip. Great internet connectivity and business center. Hotel staff, especially the service desk representatives, very accommodating and helpful. Hotel close to airport and location where I conducted my business. Hotel also provided a shuttle, free of charge to take me to and from the hotel to place of business.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Calvin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Front Office Manager at Hilton Garden Inn Columbus Airport, responded to this review, 9 December 2013
Hi Calvin W! Thank you so much for your kind response! Accommodating our guests is our passion, so we are so happy to see you enjoyed your stay with us! We hope to see you again soon, Calvin W.!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 29 November 2013

My colleague and I had an impromptu business trip to Ohio sprung on us at the last minute, and found ourselves needing to book something close to the Columbus airport in 72 hours. Luckily we were able to book rooms here, because in my experience the Hilton Garden Inn anywhere is the best place to stay for business travel - and I was not wrong. Quiet, rapid check in and check out (essential, as we arrived at midnight and had to be up at 8 for meetings), clean rooms, comfortable beds, and you can barely hear the airport noise. Totally convenient to the airport and close enough to Columbus, with affordable rates. I love the Hilton Garden Inn chain - it's the best for business travel.

Room Tip: Always ask for a quiet room away from the elevator, stairwell and ice machines.
See more room tips
  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KGKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Front Office Manager at Hilton Garden Inn Columbus Airport, responded to this review, 1 December 2013
Hi KGKat,

Thank you for your review! The Hilton Garden Inn is a great hotel brand and we are honored that you agree. Our goal is to keep our business travels focused on their work goals while feeling comfortable and relaxed. I am very happy you had a successful business trip! We hope to see you again soon... maybe next time for a weekday getaway!
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Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 29 November 2013 via mobile

Can't say enough about the staff! Our assigned room had a noisy heater...I called the front desk and we were promptly moved to a different room by the friendliest of maintenance guys! Ashley and the front desk staff seemed genuinely concerned that everything was satisfactory. Rooms are being renovated but we didn't notice any noise from that. Early in the evening we could hear airport noise, but it wasn't bad and didn't last too late. Park, stay, fly was less than parking at the airport and the shuttle was very prompt and warm--less than five minutes to get to airport. We'll stay again next time we fly out of Columbus.

Stayed November 2013, travelled as a couple
Helpful?
Thank DickandJane6986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Front Office Manager at Hilton Garden Inn Columbus Airport, responded to this review, 1 December 2013
Dear DickandJane6986,

It's great to hear from you! I'm so happy you enjoyed your stay, and can't thank you enough for the kind note. I agree our maintenance staff is amazing and friendly. We truly enjoyed accommodating you before your trip, and it would be wonderful to have you back again! Feel free to contact me if you have any questions or reservation needs in the future!

Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Columbus Airport

Property: Hilton Garden Inn Columbus Airport
Address: 4265 Sawyer Rd, Columbus, OH 43219-3812
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Business Hotel in Columbus
#31 Family Hotel in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Columbus Airport 3*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hilton Hotels Direct, Odigeo and Hotels.com so you can book your Hilton Garden Inn Columbus Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Columbus Airport Hotel Columbus
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus Airport Ohio

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