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“Great hotel choice at the Columbus airport”

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Hilton Garden Inn Columbus Airport
Ranked #25 of 143 Hotels in Columbus
Certificate of Excellence
Middletown, New York
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great hotel choice at the Columbus airport”
Reviewed 21 May 2014

This hotel offersclean, fresh rooms with very comfortable accommodations. The staff is very friendly and helpful. Breakfast is awesome, and the restaurant also offers good food for any meal at a reasonable price. I have stayed here several times, and I have never had a bad experience.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Denise O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_marcum3, General Manager at Hilton Garden Inn Columbus Airport, responded to this review, 27 May 2014
Dear Denise O,

Thank you fopr submitting a review from your stay at the Hilton Garden Inn - Columbus Airport. We are glad that you found the hotel to be clean and that the food in our restaurant was top-notch. We have just completed our renovation project to our guest rooms and bathrooms.

We appreciate your on-going business and we look forward to your next visit to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

502 reviews from our community

Traveller rating
    212
    158
    75
    43
    14
See reviews for
102
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43
262
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 May 2014

Newly updated! Great Beds/linens/towels/face cloths! Clean hotel with great service! Restaurant/Bar are exceptional! Great Staff! Third year in a row we have stayed here and plan on it again next year!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank normam850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_marcum3, General Manager at Hilton Garden Inn Columbus Airport, responded to this review, 27 May 2014
Dear Normam850,

Thank you for taking the time to complete a review in regards to your recent stay at the Hilton Garden Inn - Columbus Airport. We are excited that our renovations to our guest rooms and guest bathrooms is now complete and that you found your stay to be a very positive experience. Additionally we are happy that the service provided by our team members was top-notch. We will make sure to share your review with the hotel's team members and we look forward to serving your lodging needs when visiting the Columbus, OH area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, United States
1 review
Reviewed 16 May 2014

My only complaint about this hotel was when a guest next door was smoking in a nonsmoking room and the smoke was coming in my room through the frame around an adjoining door. When the mgr spoke to her she said she booked a smoking room and had an email to confirm it. (Not sure what happened after that conversation, but nothing was done to get rid of the smoke in my room even after I said my child has asthma, which is why I complained in the first place). I had to spray whatever I had with me to try to get rid of the smell. The guest did not smoke again after that incident, but the smoke smell did linger. So either the hotel put a smoking guest in the wrong type of room or the lady lied about her reservation.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nancy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaneohe, Hawaii
1 review
Reviewed 9 May 2014

My grandson stayed overnight at this property on May 3rd and left on Sunday, May 4th to catch a flight back to Honolulu. Due to a minor incident that could have been resolved in a couple of minutes the staff for the airline was rude and unprofessional resulting in him missing his flight. He was rescheduled to leave on Tuesday 5/6 at 5:35 am.
He was able to stay overnight at his friend's home (who lived 2 hours away from the airport) that evening.
I called the Hilton Garden Inn and spoke to Amy Davis who was just so pleasant, caring and made all the arrangements for my grandson to stay overnight on Monday May 5th. She turned a stressful morning for our family into a great experience with Hilton that I will share with other family members and friends.
Aloha, Amy! You're fabulous!

Stayed May 2014, travelled solo
Helpful?
Thank Frannie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_marcum3, General Manager at Hilton Garden Inn Columbus Airport, responded to this review, 27 May 2014
Dear Frannie B,

Thank you for taking the time to review the Hilton Garden Inn - Columbus Airport. We are happy that your grandson's stay with us was a positive experience. I will make sure to share your review with Amy who is our Front Desk Supervisor and the rest of the hotel's team members as this is the type of service that we strive to provide to all of our guests.

We appreciate the business and we hope to serve you or your families lodging needs when visiting the Columbus area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
46 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 May 2014

This hotel is great when you have to catch a flight early in the morning, the staff is great, the food is good. The rooms and lobby have been renovated, the only disappointment is that they no longer have the beds which you can adjust the firmness. I loved that about this hotel, sad to see it go. Overall very convenient.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel_dude_73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, United States
1 review
Reviewed 8 May 2014

The Columbus Airport HGI is convienent, a good value and has a staff dedicated to guests enjoying their stay. While on the airport proper, it is a short drive from downtown, the Easton area, and surrounding communities. Easy access to the Interstate highways make getting places quick and easy.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Russell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_marcum3, General Manager at Hilton Garden Inn Columbus Airport, responded to this review, 27 May 2014
Dear Russell T,

Thank you for taking the time to review your recent stay at the Hilton Garden Inn - Columbus Airport. We are happy to read that your recent stay with us was an enjoyable experience and the service provided was excellent. We will make sure to share your comments with the hotel's team members.

We appreciate your business and we look forward to serving your lodging needs when visiting the Columbus area again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
365 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 29 April 2014

Great hotel if you are on business in the Columbus area. Quick hotel shuttle service as well as a friendly staff. Rooms are clean and the restaurant is way above par. Thier menu had many more selections than your standard Hilton Garden Inn. Well worth the stay if you are in the Columbus area.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ECU1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Columbus Airport

Property: Hilton Garden Inn Columbus Airport
Address: 4265 Sawyer Rd, Columbus, OH 43219-3812
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Business Hotel in Columbus
#31 Family Hotel in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Columbus Airport 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Hilton Garden Inn Columbus Airport Hotel Columbus
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus Airport Ohio

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