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“A Hidden Gem”

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Quality Inn & Suites
Ranked #48 of 143 Hotels in Columbus
Certificate of Excellence
Midwest, USA
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“A Hidden Gem”
Reviewed 17 December 2012

After reviewing a great number of choices for a hotel out of the 164 hotels available in the greater Columbus area, we decided to drive a bit further and try this location. Since we travel every single weekend for business, we really see the other side of this business and this location seems to have what we were looking for. It really is simple, a clean room, a good night's sleep and a staff that is attentive, regardless of the type of hotel you stay at.

The majority of the locations we stay at have a weekend staff, understandably not as accustomed to business travelers but usually give it a good try. We never hold that against a location but sometimes wish that the owners would realize that business travelers do use their facilities on the weekends as well. If you are open, then it is business as usual not dictated by the day of the week.

This Quality Inn has recently been upgraded by the new owners and I can honestly say it was an exceptionally stay, especially for a weekend. The property itself is a quiet location, bright, comfortable and cheery. The hotel has an impeccably clean pool and work out area near the front area. Our room was very fresh smelling and clean within an inch of perfection, I know because I have severe allergies to mold and every room we stay at gets the twice over. This one was gorgeous.

The staff we encountered were Monica, GM and Jessica, customer relations agent and both of these women really get what customer service is all about. When I noticed there was no trash basket in the bathroom, Jessica was so quick at replacing it, apologizing that it must have been a cleaning over site and was there anything else that they could do to make our stay more enjoyable. Each encounter with both of them was professional, courteous and satisfying. No request too small and their only goal is a happy guest. Truly exceptional customer service.

After a grueling day of business, we were greeted by name and asked how our show went. The next morning at breakfast the same way. Sincere and cordial, polite and professional, this staff should do training for other facilities. They really do get it and more importantly practice it on every guest.

If we get back to Columbus next year we will definitely reserve this place. Well worth the extra couple of miles.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geoandsusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Saint Louis, Missouri
1 review
Reviewed 16 December 2012

Very helpful staff. Kristina Roseberry was the guest service agent at checkout and also took my reservationj 3 nights earlier. Breakfast food was ample, room very quiet. My wife throughly enjoyed her sleep. We capped off a 10 hour driving leg. Evening clerk very helpful on location of restaurants.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gregv1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Verona, New Jersey
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 December 2012 via mobile

Stayed there twice. Good clean place to stay while on business; rates were fantastic for the value. However, breakfast food is generally poor. The staff was earnest in trying to please. Would recommend to anyone heading south from a long trip through Ohio to Kentucky-- avoids a lot of the Columbus outbound traffic.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rpierant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin, Indiana
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 November 2012

The staff at this hotel has got to be the friendliest and dedicated people I have had the pleasure of experincing. You just say hello and you feel like you have known them your whole life. The room are very well kept clean fresh smelling. This was a very relaxing expeince and one I will definately expierince again. Monica was a sweetheart. Thank you so much.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cuyahoga Falls, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 November 2012

The property is well maintained and the rooms are quiet. Some of the furnishings show normal wear, but hat would be expected. The breakfast selection is modest compared to other places I've stayed. But is still adequate.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wil L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelby, Ohio
Level Contributor
1 review
Reviewed 16 November 2012

My friend and I enjoyed our stay, Thanks to Nathan! Nathan was the desk clerk, at the Orbitz, Ohio Quality Inn & Suites, you could not ask for a nicer, more friendly, and informative person to represent your fine hotel, so thanks again to Nathan! Can't wait to come back! We hope Nathan will be there to greet us again! Jeanne Oney and Sallie Moore

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank GenoBeno27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mouth of Wilson, Virginia
2 reviews
Reviewed 15 November 2012

It had been awhile since we stayed at this property. It was always nice, BUT what a surprise on our return. The upgrades, remodeling have made this place super.

Of course, what kind of employees take care of you also goes a long way. From the first call until we were settled in, we were treated like we were very special by Stephanie. We could not have asked for a nicer surprise. Thank you owners, thank you also, for Stephanie. Sure made a difference. We will be back.

For those travelers that are looking for a quiet convenient safe place near Columbus, check it out! The Berkleys

Room Tip: Place has an elevator; even though only two floors high! Ice machine is on the second floor.
See more room tips
  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thisladytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 4850 Frusta Dr, Columbus, OH 43207-4503 (Formerly Sleep Inn)
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Best Value Hotel in Columbus
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Quality Inn & Suites Columbus South Property is a beautiful, well-maintained property that we are very proud of. Come and see us and enjoy our complimentary hot breakfast buffet which features, eggs, sausage gravy and biscuits, two different flavors of waffles, danishes, hot and cold cereal, yogurt, fresh fruit, juices, coffee, tea and more. We also offer complimentary wireless internet, complimentary business center and a 24-hour fitness center to get your day jump started. All of our beautifully appointed rooms come equipped with refrigerators, microwaves, safes and in-room coffee and tea makers. Our professional and courteous staff is available 24-hours a day for all of our guest needs. We are also close to all of Columbus' major attractions including SCIOTO DOWNS RACINO (6.4 miles), Hollywood Casino, Ohio Expo Center, Ohio State Fairgrounds, Greater Columbus Convention Center, Columbus Crew Stadium/Training Facility, Nationwide Arena District, Brewery Distric, German Village, Franklin Park and Conservatory, Ohio Historical Society, Motts Military Museum, Rickenbacker Airforce Base and AIRPORT, Ohio Theatre, Palace Theatre and Southern Theatre. Please be assured the staff at the Quality Inn & Suites Columbus South will do everything possible to make sure your stay is comfortable and enjoyable. ... more   less 
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Also Known As:
Sleep Inn Columbus
Columbus Sleep Inn
Quality Inn & Suites Columbus, Ohio

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