After reviewing a great number of choices for a hotel out of the 164 hotels available in the greater Columbus area, we decided to drive a bit further and try this location. Since we travel every single weekend for business, we really see the other side of this business and this location seems to have what we were looking for. It really is simple, a clean room, a good night's sleep and a staff that is attentive, regardless of the type of hotel you stay at.
The majority of the locations we stay at have a weekend staff, understandably not as accustomed to business travelers but usually give it a good try. We never hold that against a location but sometimes wish that the owners would realize that business travelers do use their facilities on the weekends as well. If you are open, then it is business as usual not dictated by the day of the week.
This Quality Inn has recently been upgraded by the new owners and I can honestly say it was an exceptionally stay, especially for a weekend. The property itself is a quiet location, bright, comfortable and cheery. The hotel has an impeccably clean pool and work out area near the front area. Our room was very fresh smelling and clean within an inch of perfection, I know because I have severe allergies to mold and every room we stay at gets the twice over. This one was gorgeous.
The staff we encountered were Monica, GM and Jessica, customer relations agent and both of these women really get what customer service is all about. When I noticed there was no trash basket in the bathroom, Jessica was so quick at replacing it, apologizing that it must have been a cleaning over site and was there anything else that they could do to make our stay more enjoyable. Each encounter with both of them was professional, courteous and satisfying. No request too small and their only goal is a happy guest. Truly exceptional customer service.
After a grueling day of business, we were greeted by name and asked how our show went. The next morning at breakfast the same way. Sincere and cordial, polite and professional, this staff should do training for other facilities. They really do get it and more importantly practice it on every guest.
If we get back to Columbus next year we will definitely reserve this place. Well worth the extra couple of miles.
- Official Description (provided by the hotel):
- Quality Inn & Suites Columbus South Property is a beautiful, well-maintained property that we are very proud of. Come and see us and enjoy our complimentary hot breakfast buffet which features, eggs, sausage gravy and biscuits, two different flavors of waffles, danishes, hot and cold cereal, yogurt, fresh fruit, juices, coffee, tea and more. We also offer complimentary wireless internet, complimentary business center and a 24-hour fitness center to get your day jump started. All of our beautifully appointed rooms come equipped with refrigerators, microwaves, safes and in-room coffee and tea makers. Our professional and courteous staff is available 24-hours a day for all of our guest needs. We are also close to all of Columbus' major attractions including SCIOTO DOWNS RACINO (6.4 miles), Hollywood Casino, Ohio Expo Center, Ohio State Fairgrounds, Greater Columbus Convention Center, Columbus Crew Stadium/Training Facility, Nationwide Arena District, Brewery Distric, German Village, Franklin Park and Conservatory, Ohio Historical Society, Motts Military Museum, Rickenbacker Airforce Base and AIRPORT, Ohio Theatre, Palace Theatre and Southern Theatre. Please be assured the staff at the Quality Inn & Suites Columbus South will do everything possible to make sure your stay is comfortable and enjoyable. ... more less
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- Also Known As:
- Sleep Inn Columbus
- Columbus Sleep Inn
- Quality Inn & Suites Columbus, Ohio