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“Much better than reported”

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Quality Inn & Suites
Ranked #51 of 143 Hotels in Columbus
Certificate of Excellence
cincinnati
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Much better than reported”
4 of 5 bubbles Reviewed 15 February 2013

It is still your average hotel that should be a 2 star but it does have a great variety of cable channels and extremely nice people working there.The free breakfast is very mediocre but you do get a free newspaper and some so-so orange juice anyway!

Room Tip: pool is closed for now
See more room tips
  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeffh1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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153 reviews from our community

Traveller rating
    76
    38
    13
    9
    17
See reviews for
29
30
16
62
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Reinholds, Pennsylvania, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 February 2013

this a great hotel for one night or 3 weeks. breakfast was good ones more time nick was great at his job i like the hotel because whatever i needed i got i talk to nick he make it happen i just wanted to say thanks for every thing

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eugene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 February 2013

I'm a roadmaster student from baltimore and the employees at the Quality Inn make me feel like I'm home away from home! Nick checked me in, he gave us a good room and he was very very polite. I would recommend this hotel to anyone that needs a clean, well organized hotel.

Room Tip: The room are very well maintnenced.
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Justin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Ohio
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 12 February 2013

We spent the night here prior to a doctors appointment in Columbus. The hotel apperearance is great. I booked the room online for a queen bed. We were given a room that was very quaint. Then the hotel appeared like it may have been a Microtel at one time in its life. Our bed was not very comfortable, despite the signage indicating the beds were newer. Ultimately it was a roof over our head and we did not have to wake up at 4am to get to the appointment, so everything was good.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pester73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Avondale Estates, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 8 February 2013

We stayed at this mediocre Quality Inn in Obetz, OH - which is obviously geared toward truckers while driving from Georgia to New York for the holidays. An hour away, I called to check on availability. I was quoted $79 per night and was told I didn't need a reservation, just come in. We did. I was again quoted $79 a night and asked for one night for our family. We arrived after midnight and left before 11 a.m. the next day - and said goodbye and Merry Christmas to the front desk staff as we left. When we got our credit card statement, we were charged for 3 nights. I called the hotel 3 times, left detailed messages. No one called me back. Am now disputing the charge and the hotel is fighting it. We won't be staying at any Choice Hotels again.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SKosmerl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tabitha S, Front Office Manager at Quality Inn & Suites, responded to this review, 26 November 2015
Thank you for taking the time to give us feedback so that we may better serve you. I apologize for the issues that you had during your stay. As anywhere there are guests that occasionally smoke in the rooms, and as a result they do get charged a smoking fee.


On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We are in the process of resurfacing our guest rooms. Please contact me at the hotel (614) 497-9600 at your earliest convenient time, during business hours, so we can discuss this matter.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Tabitha Seeger
Front Office Manager
614-497-9600
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 7 February 2013

First let me say that the staff is by far the friendly a staff I have ever encountered. At first glance the hotel and lobby seem decent. Then I noticed the mold all over the walls in the pool area along with a note closed for maintenance... I sure hope the mold was the maintenance they were referring to. Our first rooms window had a torn up screen and the window didnt lock or shut all the way and there was a cold draft and the shower had mold all over the celing. We requested a different room mostly because the window wouldn't shut or lock and we were on the first floor. Our second room was worse. I immediately checked the window to be sure it was shut. The window locked and shut but it was full of mold!!! The shower celing was also full of mold. There was a HUGE wad of hair on our bed in plain view, the chair had white flakes or salt like something all over it. We slept with a blanket we had in the car and requested new sheets. Our pillow case had makeup stains on it like it wasnt changed. The wall by the bed had dirt marks all over it and huge dust balls in the corners. It was overall horrible. The staff was super nice and apologetic what made things better but I would never ever stay there again. We have family in Columbus so we usually stay downtown however, we had short notice for a funeral and opted for something a little closer to my inlaws. We were only there 1 night or we would have left.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mooredanielle10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milledgeville, Georgia
1 review
5 of 5 bubbles Reviewed 7 February 2013

Management at Quality Inn Amanda Pinkerton Was very polite and helpful. I was taken care of with outstanding service. Including excellant rate, very clean room. I highly recommend this motel on your next stay in Columbus Ohio.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 4850 Frusta Dr, Columbus, OH 43207-4503 (Formerly Sleep Inn)
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Best Value Hotel in Columbus
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Quality Inn & Suites Columbus South Property is a beautiful, well-maintained property that we are very proud of. Come and see us and enjoy our complimentary hot breakfast buffet which features, eggs, sausage gravy and biscuits, two different flavors of waffles, danishes, hot and cold cereal, yogurt, fresh fruit, juices, coffee, tea and more. We also offer complimentary wireless internet, complimentary business center and a 24-hour fitness center to get your day jump started. All of our beautifully appointed rooms come equipped with refrigerators, microwaves, safes and in-room coffee and tea makers. Our professional and courteous staff is available 24-hours a day for all of our guest needs. We are also close to all of Columbus' major attractions including SCIOTO DOWNS RACINO (6.4 miles), Hollywood Casino, Ohio Expo Center, Ohio State Fairgrounds, Greater Columbus Convention Center, Columbus Crew Stadium/Training Facility, Nationwide Arena District, Brewery Distric, German Village, Franklin Park and Conservatory, Ohio Historical Society, Motts Military Museum, Rickenbacker Airforce Base and AIRPORT, Ohio Theatre, Palace Theatre and Southern Theatre. Please be assured the staff at the Quality Inn & Suites Columbus South will do everything possible to make sure your stay is comfortable and enjoyable. ... more   less 
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Also Known As:
Sleep Inn Columbus
Columbus Sleep Inn
Quality Inn & Suites Columbus, Ohio

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