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“Hilton hit a home run with their new hotel in downtown Columbus”

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Hilton Columbus Downtown
Ranked #6 of 143 Hotels in Columbus
Certificate of Excellence
Columbus, Ohio, USA
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Hilton hit a home run with their new hotel in downtown Columbus”
Reviewed 12 November 2012

OK, maybe because it's new. Or because I was upgraded to a suite and might have been the first to stay in the suite. Or the location, great service (high fives staff as I checked out :)...etc. that make this one of my favorite hotel stays in a very long time. VERY nice touch with the local art, including on the key card!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shull1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColumbus, General Manager at Hilton Columbus Downtown, responded to this review, 16 November 2012
Thank you so much for taking the time to share your experience. While we appreciate all feedback, certainly we enjoy the compliments all that much more. We have just finished installing a web based app that will provide a tour of the art collection and further details about each piece. Be sure to come back and give it a try!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (277)
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English first
Riyadh, Saudi Arabia
Level Contributor
129 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 6 November 2012 via mobile

I cynically stayed here for a few nights they've only been open for 2 weeks really clean and comfy modern and cozy hotel the beds were great I will say ask for a pillow menu and get a pillow that suits u I don't like the feather pillows but that's just me the bathroom is fresh n sleek n really clean n new huge TVs great for watching a movie .. I will say room service is really expensive I'm my opinion u just can't go wrong with dominos haha


Jus a little side note the rooms are a tad bit small but perfect for a couple or couple n child


Really great


Also it's n a great spot around a lot of night life restraunts and bars lots to do at night within walking distance it is a bit expensive in terms of parking and almost 30% total in tax all includes for anything off the menu too much if u ask me but everything else was amazing and the nightly rates I believe are really well priced ... Definitely suggest this to anyone visiting Columbus .. Check out my pictures I tried to take a lot n show everyone how the hotel is and all it had to offer...


Hope u like the review don't forget to click like if ya do... As always safe happy travels ... :D

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kalrasheed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColumbus, General Manager at Hilton Columbus Downtown, responded to this review, 7 November 2012
Thank you for taking the time to write of your recent stay and for sharing your pictures. As part of the Hilton Bed, all rooms include Firm, soft and hypoallergenic (in the closet) pillows. I agree that the hotel is situated right in the middle of everything including the Short North, North Market, Arena District and downtown. We continue to add details everyday and so glad you enjoyed your visit!
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Perrysburg, Ohio
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 4 November 2012

We stayed at this location 2 weeks after they opened and were disappointed by a few things. The executive level and rooms with suites were not open yet and being a gold member I would've been able to utilize this. Also the whirlpool was not operating in the pool area. Guest rooms have showers, not tubs so if you wanted to soak you were out of luck! The exterior rooms facing the "Nationwide" building also face a train track with a train we noticed Saturday @ 3pm and again on Sun. Morning 6 am. The decor is modern with an odd painting and uncomfortable, impractical chairs in the bar area. The breakfast buffet food was very good with a nice presentation. Over all despite the above negatives the experience was very good.

Room Tip: If your not into trains choose rooms not facing "Nationwide" building.
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank keoweegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColumbus, General Manager at Hilton Columbus Downtown, responded to this review, 6 November 2012
Thank you for taking the time to write. I deeply regret that the Executive Floor, suites and whirlpool were not yet available as the hotel is still being completed. As often occurs with such a large scale project, schedules just did not work out as planned despite contingency allowances. We do expect the balance of amenities to be up and running in the next month and apologize for this inconvenience. The art collection, featuring over 200 original pieces from local artists is our signature item. In the room, this includes an unusual piece on the ceiling in lieu of the wall as the windows and other furniture limit space. We are working on an app that will provide a self-guided tour of the collection. We hope to welcome you back and hear your feedback as we continue to grow into our new surroundings!
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Alexandria, Virginia
Level Contributor
78 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 28 October 2012

I had the opportunity to be the first guest to stay in my room at this new downtown hotel.
Here is what I would share with potential visitors:

Positives:
*Great location for downtown...close to business and short north
*Very Clean
*Food from room service is good tasting and comes hot and fresh
*Comfortable beds and pillows
*Blinds designed to completely block out light.
*Great service- a few things were slightly rough but it was due to being the first fully open weekend- but not due to a lack of caring or knowledge in terms of staff.
*Friendly Staff
*Exterior facing corner rooms have fantastic views.

Neutral Comment-
The hotel is not decorated as a typical hotel. It is not "beautiful" or "rich" but modern chic. Blacks, Silvers, stones, no natural woods. Not saying it is good or bad- but a very distinctive look that some may love and some hate.

Areas to note:
*As with many downtown locations parking is expensive and no "free" lots are in the area.
*The hotel is built with an inner and outer core of rooms. If you have an inner room you have no exterior window but a window overlooking atrium.
*It is an urban hotel- so you will experience sirens at night. Nothing horrible but expect it.
*A railroad track runs very close to the hotel (which is unique for a large city) and you may hear a whistle.
*Corner rooms have an area where the floor is all stone and the walls are floor to ceiling windows. I expect this to be a very chilly area in the Ohio winter as this weekend the temp was in the 40's and the floor and air was cold in that portion of the room.
*Shut your curtains when you are in need of private times! The corner rooms stick out from the hotel but are close enough that you end up (without trying) to see in all the windows of the rooms near you.
*The elevators on the floors are hard to find...better signage is needed.

Room Tip: I would be sure to ask for an exterior room so you have view of the city otherwise you only get to l...
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  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BrianO271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonColumbus, General Manager at Hilton Columbus Downtown, responded to this review, 1 November 2012
Thank you for taking the time to write of your recent experience as one of our first guests and first reviews! Your feedback is greatly appreciated while we continue to become familiar with our new hotel and work through some of challenges associated with opening a new hotel of this size. Your kind and gracious comments are greatly appreciated. Like moving into a new house, it takes some time to work out all the fine details and get into a rhythm as the team surely will do over the next few weeks and months. Still some finishing touches to come but glad you enjoyed your visit. We look forward to welcoming you back soon!
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Additional Information about Hilton Columbus Downtown

Property: Hilton Columbus Downtown
Address: 401 N High St, Columbus, OH 43215-2005
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Columbus
#2 Luxury Hotel in Columbus
#2 Family Hotel in Columbus
#7 Romantic Hotel in Columbus
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Columbus Downtown 4*
Number of rooms: 532
Official Description (provided by the hotel):
Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more   less 
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Also Known As:
Hilton Columbus Downtown Ohio

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