I left with a bad taste in my mouth from a previous stay that I had, to which I commented on here before.. I kindly appreciate that the GM responded to my concerns and review on here, but what brought me back essentially was the service from Robin at the Front Desk.
I did not get to be checked in with her this time, but we got to chat over the phone multiple times as she was the phone person during my stay. Robin is a great person and is not afraid to show her personality through her job. She saw in the coffee shop during my and with no hesitation told me to try the hot chocolate as she was getting hers, and she gave me some information about the local places that she enjoys while I waited for my hot chocolate, I was very grateful!
I have to say, the parking situation does seem to be getting better when it comes to the staff explaining the parking structure to guests and how to use the keys properly.. However, I think it would be helpful to indicate which reader to use on the physical "black box" (I am aware of the signs that are on top of the boxes; but I think it can still get confusing when the garage attendants are yelling at you and telling you that you're doing it wrong..).
The restaurant is your default, they need to work harder.
Room service as well; service and staff that come to the room to deliver are terrible! (The wings are great though!!)
But with time and better management, I think this could change!
I now have experienced the KING and the 2 QUEEN rooms - if your staying, I advise that you go with a 2 QUEEN, whether you need the second bed or not, those rooms have the best views, locations and they're larger! I look forward to trying out a suite as Robin suggested.
Also, Erin with night audit was very sweet and wished me a great night every time I walked through the lobby at night. That's wonderful, usually night audit crews are unfriendly and hate their jobs.
Needless to say, I will be back again! Thanks Robin, Erin & other great staff!
Robin- Wear your hair down more, its beautiful! I wish I had those curls! haha.
- Official Description (provided by the hotel):
- Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more less
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- Also Known As:
- Hilton Columbus Downtown Ohio