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All reviews convention center north market the executive lounge short north nationwide arena beautiful hotel self park high street within walking distance parking garage restaurants and bars hockey game business trip called the front desk valet atrium conference
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Reviewed 2 May 2013

This was my first stay in the hotel- it was just completed last fall. My experience was awesome.

The hotel itself is great- it is in a perfect location downtown. It is directly across the street from the convention center, 2 blocks from Nationwide Arena and the Arena district, and maybe 5 blocks away from most state offices and the traditional downtown area. There are cool places to run nearby too (I suggest the trail along the river or going due north).

My favorite part about the hotel was the service. From the front desk, to the valet, to the bar on the second floor, to the housekeepers, to the executive club attendants- service was stellar. Everyone seemed genuinely happy and went out of their way to make the experience great.

The rooms themselves were very nice as you would expect in a very new hotel. The shower was especially cool. TVs were great- tons of channels and easy to use.

I was very happy with my HHonors benefits- I was put in a nice room on the executive level. I suggest as high of a floor as you can get- there are decent views on all sides and it should be quieter the higher you are.
I had a small problem with the car I had valeted, and the hotel handled it perfectly. I couldn't be more satisfied with the stay- please keep it up!

Room tip: High floors are best- if you have HHonors status shoot for the 12th floor and the executive club.
Date of stay: May 2013
  • Trip type: Travelled on business
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Thank TDbusiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded 6 May 2013

Thank you for taking the time to write of your recent experience. While we appreciate all feedback, certainly we enjoy the compliments all that much more! We look forward to your return.

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Reviewed 30 April 2013

I loved this hotel, new and clean with great amenities such as the pool and lounge on the second floor. Rooms were a bit smaller but very modern and comfortable. I loved the location and the ability to walk to the arena district and Short North. I would love to stay here again.

Date of stay: April 2013
  • Trip type: Travelled with family
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Thank obie1620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded 2 May 2013

We would love to have you back!

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Reviewed 29 April 2013

Loved my stay. My room was extremely nice! , bed was comfortable. Everything was clean! The convenience to the Convention Center was great. Would stay here again. The bar area was clean and nicely decorated. I did not take advantage of the restaurant since I was there for a conference and all our meals were provided.

Date of stay: April 2013
  • Trip type: Travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank cynl57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded 30 April 2013

Thank you for sharing your comments and so glad you enjoyed your stay.

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Reviewed 27 April 2013

My husband and I just stayed here for one night while we were in town to see a comedian. I am EXTREMELY picky about hotels and couldn't have been happier with our choice. The hotel is immaculate. Clean and absolutely gorgeous! Every staff member we encountered was above and beyond friendly and helpful. Our room was so quiet. We never heard a peep from anyone else and there were multiple weddings the weekend we stayed. I can't say enough good about this hotel. We will stay here every time we stay in Columbus. No need to look anywhere else!

Date of stay: April 2013
  • Trip type: Travelled as a couple
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Thank Hofmannan2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded 29 April 2013

Thank you very much for your kind and thoughtful note. I am so glad you enjoyed your stay and look forward to a return visit soon.

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Reviewed 26 April 2013

I left with a bad taste in my mouth from a previous stay that I had, to which I commented on here before.. I kindly appreciate that the GM responded to my concerns and review on here, but what brought me back essentially was the service from Robin at the Front Desk.

I did not get to be checked in with her this time, but we got to chat over the phone multiple times as she was the phone person during my stay. Robin is a great person and is not afraid to show her personality through her job. She saw in the coffee shop during my and with no hesitation told me to try the hot chocolate as she was getting hers, and she gave me some information about the local places that she enjoys while I waited for my hot chocolate, I was very grateful!

I have to say, the parking situation does seem to be getting better when it comes to the staff explaining the parking structure to guests and how to use the keys properly.. However, I think it would be helpful to indicate which reader to use on the physical "black box" (I am aware of the signs that are on top of the boxes; but I think it can still get confusing when the garage attendants are yelling at you and telling you that you're doing it wrong..).

The restaurant is your default, they need to work harder.
Room service as well; service and staff that come to the room to deliver are terrible! (The wings are great though!!)
But with time and better management, I think this could change!

I now have experienced the KING and the 2 QUEEN rooms - if your staying, I advise that you go with a 2 QUEEN, whether you need the second bed or not, those rooms have the best views, locations and they're larger! I look forward to trying out a suite as Robin suggested.

Also, Erin with night audit was very sweet and wished me a great night every time I walked through the lobby at night. That's wonderful, usually night audit crews are unfriendly and hate their jobs.

Needless to say, I will be back again! Thanks Robin, Erin & other great staff!

Robin- Wear your hair down more, its beautiful! I wish I had those curls! haha.

Room tip: Get a room with 2 QUEEN beds!!!
Date of stay: April 2013
  • Trip type: Travelled solo
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Thank AChipperTamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded 29 April 2013

We do take all feedback to heart and constantly strive to improve upon our product and services and glad that we have made strides particularly in regards to the parking situation. Sometimes, despite all the best planning prior to opening, one just needs to live with a building for a bit to get the feel of things and how it flows and adjust accordingly. We look forward to continuing to hear your feedback after your next visit.

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