We stayed here specifically to compare the Hilton to the Hampton Inn up the street (where I usually stay when in town).
Let me start with my most serious complaint. When we arrived the sign said "Self-Parking: $20." The valet said that if we self-parked the parking would be charged to our room. Upon check-in, the hostess said to hang on to the parking slip and that we would pay on the way out of the garage. When we actually DID pay, it was $27, not $20. Somebody doesn't have their act together and Hilton and I will be having a conversation.
Let's talk about the good. The rooms are fantastic. Modern, as you would expect from a nearly brand-new hotel, and clean. The lighting in the rooms are exceptional. Lots of indirect lighting that makes the room comfortable, warm, and inviting.
The decor of the bathroom is spectacular. Although I don't understand why the shower door swings in the direction that requires you to go around it to get to the hanging towels. That seems kind of silly.
I paid extra for a high room because I love looking out over the city. But I was very surprised to find that my room overlooked the inside of the hotel. Probably about 30% of the rooms face inward. Why would anyone pay extra to look down at 2nd floor diners from the 10th, 11th, or 12th floor? Hilton should assume that if you are specifically paying extra for a high floor you want an outside view.
Finally, I was reading the information booklet in the room. The book said that a receipt would be left under my door no later than 5AM. However, a receipt was never left. I checked-out at the desk and was told that they don't do that - instead, an email is sent to my account. I appreciate that, but I would really like a copy of my receipt without having to go to the desk to ask for one. Especially since the Hilton information set my expectations to receive one no later than 5AM.
Would I stay at this hotel again? No. There is a Hampton Inn right up the street that I have had great luck with and is significantly less expensive.
Now, let me work on getting my $7 back...
- Official Description (provided by the hotel):
- Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more less
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- Also Known As:
- Hilton Columbus Downtown Ohio