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“New rooms, great staff” 5 of 5 bubbles
Review of Hilton Columbus Downtown

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Hilton Columbus Downtown
Ranked #5 of 143 Hotels in Columbus
Certificate of Excellence
San Francisco
Level Contributor
254 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“New rooms, great staff”
5 of 5 bubbles Reviewed 13 April 2014

Positive: The rooms still look and feel new. The furniture and electronics are high quality. The staff is very thoughtful and professional. They are attentive to requests and do as much as they can with a very very busy hotel.
Neutral: The lobby can get super noisy. The rooms, however, are thankfully well insulated.
Negative: None.
Elite benefits: All Hilton Honors Gold benefits delivered as promised.

It's hard to beat a fairly new hotel run by people who take pride in their work. The staff want you to have a good stay. It shows and I appreciate that greatly.

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SFOPhD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, 14 April 2014
Thank you for your review! We appreciate your kind comments on the service you received during your stay. I am fortunate to work with a team of such service-oriented professionals. We look forward to welcoming you back on a return visit.
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1,535 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (268)
Date | Rating
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English first
Springfield, Illinois
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 11 April 2014 via mobile

I was staying in the hotel for a cheer competition. It was perfect since it is attached to the convention center which saved time.

The room was fantastic. Clean and comfortable. The bed was super comfortable. I had a room with outside view. Shower was very nice and had a cool bathroom door. Bath products were really nice too.

I like my room cold but since the register is set to not go lower than 68° I had to call and get this fixed. They had no problem sending someone up within 5 minutes to override it.

My only issue was parking. When I pulled into the Hilton parking area the only sign there was $24 valet and $20 self parking. No where did it say PER DAY. I never moved my car and was there for 4 nights. I paid as much for my car as I did for one night stay in the room. Smh. I don't mind paying for parking but I feel this was deceitful. There should be a sign that says PER DAY. May have changed my mind on staying since the competition itself dries up a parents wallet.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, 14 April 2014
Thank you for sharing your feedback and glad you generally enjoyed your stay. My apologies for any confusion on the signage, prices quoted are always per night given the variable length of guest stays. I do regret if this was not clear in any way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crown City, Ohio
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

Stayed at the Hilton for the first time April 4-6 attending a meeting. Rooms were new, clean, and fresh. Staff was friendly and helpful. I was greeted with welcome water and snack (HHonors Silver member). Bell staff was excellent and went out of their way to be helpful!!!!! Food for breakfast was good and waiter took order for made to order product. It was great. Nice coffee shop on lobby level. They have good to go breakfast sandwiches and coffees. Hotel is really close and connected via 2nd level connector to the convention center. You do not have to walk outside. I thought it was closer to the meeting that I attended than the Hyatt which is also connected. It was about a 5-10 minute walk. Fitness center was very nice and not overcrowded the days I used it and had ample equipment. The décor is very nice. I would have to say that I will look at staying here again. Thanks Hilton! Only negative is that the gift shop closes a little early for me.

Room Tip: All rooms seemed to be good.
See more room tips
  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AnotherParrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, 14 April 2014
Thank you for taking the time to share your experience! We are thrilled you enjoyed your stay and look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crown City, Ohio
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

Stayed at the Hilton Columbus Convention Center for a meeting April 4-6, 2014. I am a HHonors silver member only. Location next to meetings in convention center is excellent. Covered tunnel from 2nd floor connects the two. Took only 5 minutes to get to meetings (closer than Hyatt for meeting I attended). Rooms are new and fresh. Breakfast buffet was good but you can also order made to order items through waiter. I thought they were better. Did not use bar. Bell staff were excellent and prompt. Self parking is located conveniently in adjacent garage but is expensive 20-28 / night depending if self or valet.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank AnotherParrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, 14 April 2014
Thank you for your review! It sounds like you had a nice stay and I’m glad you found access to the convention center to be convenient. We appreciate your comments on the service you received.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 April 2014

The rooms are very nice, clean and comfortable. I had meetings at the convention center and loved the glass bridge to get me there without going outside. They have a great bar and restaurant right in the hotel, but it is very near several attractions that are an easy walk away.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Jeannine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, 10 April 2014
Thank you for taking the time to write. It is convenient walking across the skybridge to get to/from the convention center! We hope you enjoyed your stay and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

Stayed here last week and at check in was given a upgrade!! Not sure why you would stay anywhere else in the downtown area. Went to bar at happy hour and looked and menu for dinner, what a pleasant suprise. I had scallops and she had duck, chef came out and told him how great everything was. Couldn't think of any reason why this hotel wouldn't be your choice in downtown Columbus!!

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ravdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, 9 April 2014
We are honored to be your hotel of choice in downtown Columbus! Glad you enjoyed your meal at Gallerie, we are very proud of the restaurant and Chef Glover's locally sourced menu options. We appreciate your comments and look forward to welcoming you back when you are in Columbus.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 7 April 2014

Good location. Nice lobby area. Rooms clean. Do not eat in the bar/restaurant. Pool area was good for kids. Other than the bar/restaurant, the hotel was nice and up-to-date. Connected to Convention Center which made it convenient.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, 9 April 2014
Thank you for your review. I appreciate your comments on the hotel and as you mentioned, the skybridge offers easy access to/from the convention center. I am interested in your feedback on the bar/restaurant so we can evaluate what needs to be changed; if you wouldn’t mind sharing via direct message that would be helpful for all guests. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Columbus Downtown

Property: Hilton Columbus Downtown
Address: 401 N High St, Columbus, OH 43215-2005
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Columbus
#2 Luxury Hotel in Columbus
#2 Business Hotel in Columbus
#7 Romantic Hotel in Columbus
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Columbus Downtown 4*
Number of rooms: 532
Official Description (provided by the hotel):
Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more   less 
Reservation Options:
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Also Known As:
Hilton Columbus Downtown Ohio

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