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Hilton Columbus Downtown
Ranked #5 of 145 Hotels in Columbus
Certificate of Excellence
Reviewed 23 May 2014

On a quick pop in visit to Columbus, I chose this hotel because it was in walking distance to my sister's downtown loft. After a long drive, from Oxford, Mississippi, the front desk welcomed us with open arms. They seemed thrilled to have our pug staying with them and showed us to a nice grassy area where we could walk her. Sometime during the stay, I lost an item and the hotel worked overtime to locate it for me. The staff, the accommodations, the food, and the perfect location to great restaurants and the Short North location made our stay grand. What a safe environment and wonderful area to shop, dine, and play...

  • Stayed: May 2014, travelled as a couple
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Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded 5 June 2014

Thank you for your review! We’re glad you enjoyed your stay here after the long drive from Oxford. We love our canine guests, and look forward to welcoming you (and your dog!) back to Columbus next time you are in town.

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1,207 - 1,213 of 1,730 reviews

Reviewed 22 May 2014

Great staff & willing to help with whatever you may need. New hotel!..within walking distance to all the hot spots. I stayed in January. They even have a nice workout room..its very nice. With it being a new hotel everything is super nice.

Room Tip: All the rooms appear to be nice. I have stayed a few times in different rooms and no complaints. Eve...
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  • Stayed: January 2014, travelled as a couple
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Thank JR H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded 5 June 2014

Thank you for your review! As you mentioned, we are still a fairly new property having just opened in late 2012. You’ll have to come back now that the weather is much nicer and experience the areas within walking distance (Short North, Arena, Downtown).

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Reviewed 22 May 2014

My room smelled a little damp near the windows. Otherwise, beautiful accommodations and excellent choice for our business conference. The meeting rooms were almost unbearably cold but the food service was top of the line. Great location in the Short North allows for walking to fun Columbus hotspots.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jodie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded 5 June 2014

Thank you for sharing your experience. I apologize for the smell near the windows in your guest room as well as the cool temperature in your meeting room. Certainly we want you to be comfortable and I wish we had the opportunity to make it right while you were here. I hope you will consider our property the next time you are in Columbus, we look forward to welcoming you back!

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Reviewed 22 May 2014

The gal at the front desk definitely exceeded our expectations her name was Ana Callazo. She was sweet, efficient, and worked quickly to make our weekend awesome. Thank-you Ana for you help and patience on a crazy cheer weekend!!!

  • Stayed: March 2014
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Thank Timibyrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded 5 June 2014

Thank you for sharing your experience! I've shared your comments on the service you received from Ana in our team member recognition program. I am fortunate to work with such a service-oriented professional. We look forward to your return visit!

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Reviewed 21 May 2014

Great hotel in a great location. Beds are very comfortable. Fitness center is well stocked with equipment. Location on High St. in the Short North is perfect for walking. The rooms may seem a bit small for the price, but the comfort, service, and cleanliness make up for it. Also the hotel garage is very easy to get in and out of if you use Convention Center Drive rather than High St. (you can do this after you check in and have your room key).

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jennifer U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded 5 June 2014

Thank you for taking the time to share your feedback. Glad you enjoyed the location and amenities! We look forward to your return visit.

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Reviewed 20 May 2014

Changing the pricing and not accepting a government ID? Shame on Hilton. Government employees and military beware make sure they are going to give you your discount! When checking out the hotel decided not to give Gov. discounts that weekend, and upped my rate because we had to cancel one of our night stays do to a family emergency.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Amy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded 22 May 2014

Thank you for taking the time to write of your recent experience. We were honored to host families attending the volleyball tournament this past weekend.

I sincerely apologize for any confusion on the government rate program. The per diem rate program is strictly intended for business travel when the government will be reimbursing such expense. It is not intended for personal leisure travel though some hotels make exceptions, particularly for active military personnel on leave as we do as well. Government ID is required upon check-in and payment is typically made by a government issued credit card. Such heavily discounted rates are subject to limited availability and are not usually available during projected sellout periods such as this past weekend and are never available for upgraded rooms such as Executive Level accommodations which you reserved. These policies are consistent with the government travel program as outlined by both state and federal level program requirements. Rates are also subject to change to the current prevailing rates as the parameters of the reservation are modified to one night as was the case here. This is very similar to airline tickets when travel schedules are modified. Had we been aware of the family emergency, I am sure we would have been pleased to assist.

I have reached out to you in person to review the specifics of your reservation history and appreciate the opportunity to clarify the matter directly.

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Reviewed 20 May 2014

For three years now we come to downtown Columbus and stay at the Hilton. This property is beautifully maintained and the staff is always pleasant and helpful! If there are any issues they resolve them immediately without any hassle. I love the modern flare of this hotel as well as the convenience of the catwalk over to the convention center. Centrally located to all the venues and restaurants, this hotel is an A+ in my book! Proud to be a Hilton Honors member!!

Room Tip: This was a trip with all 4 of us this time so I requested an e-upgrade to an executive or king suite...
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  • Stayed: May 2014, travelled with family
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Thank Debbie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded 5 June 2014

Thank you for your review and for your return business! I appreciate your comments on the hotel accommodations as well as the service you receive from the team. Looking forward to welcoming you back again soon!

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Additional Information about Hilton Columbus Downtown

Address: 401 N High St, Columbus, OH 43215-2005
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Columbus
#2 Luxury Hotel in Columbus
#2 Business Hotel in Columbus
#7 Romantic Hotel in Columbus
Price Range: £107 - £226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Columbus Downtown 4*
Number of rooms: 532
Official Description (provided by the hotel):
Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more   less 
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Also Known As:
Hilton Columbus Downtown Ohio

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