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“Nice place to stay”

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Embassy Suites by Hilton Columbus
Ranked #31 of 146 Hotels in Columbus
Reviewed 6 May 2014

Everything was very nice in this hotel. The evening welcome with drinks and snacks was wonderful. We had about 15 volleyball parents there and had plenty of room to gather. The breakfast was the best! Great variety and very tasty. My only complaint was the water in the shower did not get hot.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Cindy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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743 - 749 of 1,083 reviews

Reviewed 4 May 2014

Great location and wonderful amenities - the service was some of the best we've ever experienced -- recommend it highly. Even though the hotel seemed to be full, with a number of events being held the weekend we were there, the staff was very attentive.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

Excellent rooms with a friendly staff. Good room service and excellent breakfast. 5 minutes from Easton and Polaris shopping. Zoo close by. Easy access to everything. Wifi available throughout hotel with good signal strength.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

Very comfortable hotel for families. Our large room had a separate living room area and there were 2 TVs in the room which was nice for the kids and adults. Can't beat the price for all the amenities you get. The complimentary breakfast served in the beautiful atrium was fabulous!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

We stayed at this hotel a few years ago, and had a great experience. Finally came back and now have plans to be in Columbus several times a year. It was a no-brainer that we would stay at this Embassy Suites.

I'll go ahead and get the cons out of the way:

1. The beds are extremely uncomfortable. When we were newlyweds, we bought a cheap $99 mattress set on Black Friday because it was what we could afford at the time. I'd swear the double beds were the same horrible mattress we bought many years ago. The mattress set the bar so low that I didn't mind so much the following night when I slept on the pull out sofa bed.

2. The Interstate side is incredibly bad with road noise to the point sleep is impossible. In this hotel, I was told there are NO rooms on the non-interstate side with two beds. The front desk did allow us to at least move to a side room and that made the noise level slightly better.

3. The pool was disgusting. The water was so murky that you could only see to a depth of about a foot. I was swimming among a sea of body hair, and the water stunk of Body odor. I complained the first night and was assured it would be serviced by morning. Came down in the morning and it looked the same. And again, the same that evening as well. Again I complained and a staff member did come and "test" the water. The test was performed at poolside in extremely dim light and I know there is no way an accurate test was performed. Either way, we were assured that the levels of chemical were adequate. That evening, the water was still so murky that I stepped on a child who was swimming along the bottom of the pool. I literally could not see the kid! Needless to say, our children did not get in that water so as to not deal with horrible ear infections once we got home.
4. A mild complaint, but the breakfast and manager's reception have most definitely been scaled back from the normal expectation at an embassy suites.

Now for the good:
1. Staff was attentive and at least tried to address our concerns.
2. The room was clean upon check-in.
3. The staff provided an easter egg hunt on Saturday for all the kids.
4. There were large noisy groups in the atrium near 11pm and I was worried we'd be kept up all night, but when I got back from an errand at 11:30 the atrium was empty and super quiet.

Overall I simply cannot recommend this hotel anymore and will not be staying here on our return visits throughout the year. The horrible beds, the road noise, and the worst hotel pool I've ever experienced wipe this hotel completely off of our list.

Room Tip: You must get a King room in order to be on the side opposite of the interstate
See more room tips
  • Stayed: April 2014, travelled with family
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1  Thank Shardian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESManagement, General Manager at Embassy Suites by Hilton Columbus, responded to this reviewResponded 1 May 2014

Thank you for your review. We appreciate your feedback on your recent stay as we are always looking for ways to improve our guest experience. We apologize that the comfort of your guest room was not what you expected as we know how important a good night's sleep is when you are traveling. We will also make sure our security team is aware of any noise issues since we expect all guests to be courteous of each other during their stay. Additionally, we will follow up on the pool conditions to ensure it is clean and convenient for our guests. Thanks again for your valuable feedback.

Don Gantt

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

We stayed at this hotel because we were in town for the Nike soccer tournament. I would never recommend this hotel to anyone. The water pressure was horrible (it was light a drizzle which made it difficult to shower), the elevators broke, one time my 16yr son was in it when it broke, the breakfast left a lot to be desired, the items offered (besides omelets made to order) were bad, not enough of an offering, and lastly, as a Hilton honor member, don't get a room on the side of the freeway. We were in room 814, so that entire side of the hotel should be off limits to anyone who wants to stay there, unless you would like to stay up all night and listen to traffic on the freeway.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESManagement, General Manager at Embassy Suites by Hilton Columbus, responded to this reviewResponded 30 April 2014

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel , and we are always looking for ways to improve our customer experience. I wanted to apologize for your experience with our elevators, however this was out of our control and I believe we responded appropriately. I was on duty during your stay and I did not receive anything but praise from the other members of your group in regards to the outstanding service and the satisfaction in their overall stay. With that said your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Since you prepaid your reservation unfortunately it is non-refundable, however I would be more than happy to issue you a gift certificate for a return stay in the future. Please contact me if you wish to pursue this option. Thank you again for your feedback and we hope you will consider staying with us again.

Don Gantt

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

when I said my concern he got defensive and blamed other, also the lobby was very congested with many groups, many kids running around, rooms were not read so people stood around in lobby with the bag carts, I had a problem with the consistancy of a discount, said his manager made an error so how was that his fault...

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Embassy Suites Hotels
Thank Missy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Columbus

Address: 2700 Corporate Exchange Dr, Columbus, OH 43231-1690
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Columbus
Price Range: £107 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Columbus 3.5*
Number of rooms: 221
Official Description (provided by the hotel):
The Embassy Suites Columbus is an all-suite hotel in Columbus, Ohio, close to local corporations and area attractions. Our hotel is located 15 minutes away from Port Columbus International Airport and Ohio State University Airport.Stay at this 221-suite hotel that features a living room and separate bedroom. Our suites offer 500 sq. ft. of space, a refrigerator and microwave, 42-inch flat-screen HDTVs. ... more   less 
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Also Known As:
Embassy Suites Columbus
Columbus Embassy Suites
Embassy Suites By Hilton Columbus Ohio

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