My husband is on a business trip in Columbus Ohio for 2 weeks. I booked him this hotel, based on price and value. I called the hotel, asking them if breakfast was included because I wanted my husband and brother in law to have it easy before having long days of work. The reservations lady informed me that if I give her my SPG account number, the front desk will upgrade me if there is availability upon check in. Great. The price was 150, and then she offered me a price of 126 as a prepaid non refundable. Since My husband was checking in the same night i said why not! I asked her about 10 times if she is sure he will be upgraded she said yes. My husband and brother in law drove 12 hours from Montreal to Columbus, and when they finally arrived at 1 am, they were "greeted" with the worst customer service ever. They informed him that there will be no upgrade even though it is available. My husband put me on the phone with the manager John Adams who was super rude. I asked him if he can make any exception, as my husband had just drove half a day to get there and was extremely exhausted and it would be nice to have some breakfast first thing in the AM. He refused in the rudest way possible. I called corporate to complain. The nice lady said she will call the hotel and ask them herself to change their minds. She came back to me saying they were rude to her as well and refused. She recommended i open a file against them, and I have. I am appalled by this lack of customer service and compassion by a big chain like Sheraton. Not sure how they can hire such a rude person. I booked a different hotel for them, and will fight to get reimbursed and refunded for this terrible experience.
- Official Description (provided by the hotel):
- The Sheraton Suites Columbus is close to Columbus International Airport, off Interstate 270 and Route 23, and attractions such as the #1 rated Columbus Zoo and Aquarium, COSI, and the Ohio Theatre. ... more less
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- Also Known As:
- Sheraton Suites Columbus Hotel Columbus
- Sheraton Columbus Hotel
- Columbus Sheraton
- Sheraton Suites Columbus Ohio