I debated whether or not to do a review on this property, but I just have to because I have so much to say.
First off, I should have known something when I called and asked about an early check-in. The young told me she would have to call me back and let me know about the checkin process. After an hour a young man called me back and said he wouldn't be sure about early check-in but that I could call after 1pm to see. This isn't out of the norm but shouldn't everyone working the front desk know the hotel's policy?
Now the check-in. I checked in at around 2:30pm and they gave me room 309. I walked in and opened the closet to put my things away and there is mens underwear on the floor! Ok, maybe house keeping doesn't check the closet not too big of a deal right? I go into the bathroom and there's a bar of used soap still in the shower! That was a bit much.
So i request a new room. No problem they give me room 301. It's a bigger room, which I appreciate, but.... The bathroom sink leaks, the water doesn't drain in the shower!
I'm not the smallest guy in the world(about 260lb) so when I raise up off of the stained couch the cushions stay pressed down into the sofa. They stayed that way overnight.
It's like the owner bought new items, painted and didn't bother to fix any old problems in this hotel.
I say it was average only because the staff was decent but the element of professionalism wasn't the feel I got from this establishment....
I could go on but I won't. I was just disappointed, maybe I expected too much!
- Official Description (provided by the hotel):
- Conveniently located just a few minutes away from downtown Akron, the BEST WESTERN PLUS West Akron Inn & Suites provides the perfect accommodation for both business and leisure travelers. The BEST WESTERN PLUS West Akron Inn & Suites is tucked away from Highway 77 and within walking distance from a variety of restaurants which include Wasabi Japanese Steakhouse, Tres Potrillos, a Mexican restaurant, Steak on a Stone, Outback Steakhouse, T.G.I. Friday's and Longhorn Steakhouse. Many other restaurants and cocktail lounges are just minutes away. Start your days off in a healthy yet scrumptious way by taking advantage of the hot breakfast and fresh coffee we have to offer. In the mood to just wind down? Enjoy our newly renovated contemporary rooms giving you the perfect opportunity to relax in comfort, while watching your favorite show on our 42-inch televisions. We also offer free high speed Wi-Fi as well as wired Internet in our rooms. Take advantage of all of our wonderful amenities, including our exercise facility, heated indoor pool and spa, guest laundry and a 24 hour coffee bar. We look forward to your visit! ... more less
- Reservation Options:
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- Also Known As:
- Best Western Akron
- Akron Best Western